SHENNY F. CASAO
Brgy. Buray, Oton, Iloilo
Cell: 09196037160 / 09108154105
[email protected]

Objectives
To adapt to the working environment and deliver my expertise, while maintaining the integrity and work ethics, thereby keeping up the reputation of the organization.

Skills
• Active Listening Skills
• Excellent communication skills
• Telephone etiquette
• Strong interpersonal skills
• Quick learner
• Multi-tasking
• Organized

Work History
Customer Service Representative, 06/2015 to 01/2018
SPI-CRM – 2/3 F Iloilo Supermart Bldg. Molo, Iloilo City
• Answered product knowledge with up-to-date, knowledge of sales and store promotions.
• DISH (TV Service) I have been a customer service representative specialize in Tech and billing issues for the first 4 months.
• Reconnect Agent – assisting customers with disconnected accounts, giving them options on how to make payments and restore service
• Account Specialist – dealing with customers threatening to cancel services, giving them options and promotions to stay and continue using the services.
• Discount Car and Truck Rentals (Canadian Account) – booking reservations for customers who would like to rent vehicles in locations all over Canada. Assisting customers picking up the rental cars thru kiosk with webcam, providing them instructions to pick up and return vehicle, also process payments for the rental.

Account Care Specialist, 02/2018 to present
Reed Elsevier Philippines – 3F Richmonde Tower Corner Megaworld Ave. & Enterprise Ave. Iloilo Business Park Iloilo City, Philippines 5000
• Customer Care Specialist (LexisNexis Legal and Professional) – dealing with lawyers providing assistance to access the online legal research tool

Education
South Coast International School – CM Recto St. Oton, Iloilo
High School Diploma: March 2013

ABE International Business College – Mabini St., Iloilo City
Bachelor of Science in Tourism Management (2018 – present)
• Member of the Central School Organization (2014)
• Dean’s Lister
• Intern at Iloilo Provincial Capitol – Provincial Tourism Office