CURRICULUM VITAE

OF

SHEREE JILL R. BATINGAL

PERSONAL DETAILS
Profession                             :           Branch Manager

Permanent Address             :           117 Mercedez Benz Street, Davao Executive Homes, Matina, Davao City 8001 Philippines

Telephone Number             :           (+6382) 296-4072

Mobile Number                     :           (+63917) 550 7266

E-mail Address                     :           [email protected]

Birth Date                              :           02 November 1982

Birth Place                            :           Davao City, 8001 Philippines

Age                                         :           35 years old

Sex                                         :           Female

Citizenship                            :           Filipino

Height                                    :           5 feet and 6 inches

Weight                                   :           100 lbs.

Religion                                 :           Catholic

Civil Status                            :           Married

EDUCATION
College                                  :           Holy Cross of Davao College

Sta. Ana Ave., Davao City 8000, Philippines

June1999 – April 2004

Degree                                                :           BACHELOR OF SCIENCE IN PSYCHOLOGY (BSPSYCH)

Graduated: April 2004

Secondary                           :           Thompson Christian School

Lopez Jaena St. Davao City 8000, Philippines

June 1996 to March 1999

Elementary                           :           Vicente Hizon Elementary School

Bo. Pampanga, SasaDavao City, 8000 Philippines

March 1996

WORK EXPERIENCE
1.    Manager

April 2014 up to present

Golden Summit Immigration Consultancy for New Zealand

Door 16A, Second Floor, Skylite Arcade, Ilustre Street, Davao City, 8000 Philippines

Telephone Number : (+6382) 228 – 6997; (+6382) 228- 6994

Job Description:

·         Supervise the day to day operational functions of the branch including: monitoring of office expenses; office maintenance issue; sales and marketing budget and planning; and assisting with customer transactions.

·         Collaborate in the hiring, training and retention of staff.

·         Supervise, coach, and develop staff regarding service expectations, policies, procedures, products, systems.

·         Facilitate regular employee meetings to discuss goals, disseminate company information, discuss operational issues, etc.

·         Maintain staff schedules to provide adequate coverage at all times.

·         Maintain good public relations with customers and the community.

·         Managing difficult situations with customers and providing them with a resolution, information or additional options. Ensure that quick and proper response to all reasonable customer requests.

·         Maintains the highest level of confidentiality with all information obtained. Our people make the difference, and we put relationships first.

·         Perform as a team member in allocating and coordinating the work flow.

·         Be well organized and pay close attention to details.

·         Meet expectations for attendance and punctuality.

·         Other duties as assigned.

2.    Gallery Anchor

July 2013 – March 2014

SM- Lanang Premier Mall- Science Discovery Center

Angliongto Street, Lanang, Davao City, 8000 Philippines

Job Description:

·         Greeting all visitors and offering information on exhibitions and programs ƒ

·         Answering a wide range of general questions from visitors, in person

·         Working with all staff on various administrative duties such as memberships, filing, record updating, marketing mail outs, education preparation and registrations for classes and gallery events

·         Receiving and forwarding calls to staff ƒ

·         Maintaining lobby/reception tidiness, keeping area organized and arranging and replenishing public information and literature displays ƒ

·          Tidying and spot-cleaning front entrance and other public areas as required

·         Monitoring exhibition areas by visiting the area.

·         Advising visitors of gallery regulations when necessary (no photography, no food and drink, no touching artwork, no unsupervised young children) ƒ

·          Patrolling all publicly accessible areas and recording any findings as necessary

·         Accounting for works of art in exhibitions, equipment and furniture upon opening and closing the building and during regular rounds

·         Opening and closing procedures as specified.

3.    Client Support Officer
February 2007-December 2011

Golden Summit Immigration Consultancy for New Zealand

Door 16A, Second Floor, Skylite Arcade, Ilustre Street, Davao City, 8000 Philippines

Telephone Number : (+6382) 228 – 6997; (+6382) 228- 6994

Job Descriptions:

·         Task to Process application of Visa to those who wish to Study and Visit New Zealand.

·         Conduct free orientations about the process.

·         Provide follow ups to the clients through text, phone calls and emails.

·         Check all requirements needed.

·         Set a individual annual sales projection.

·         Does proper documentation to send to Immigration New Zealand.

4.    Sales Attendant

September 2005 to March 2006

California Clothing- GUESS

Victoria Plaza, J.P. Laurel, Bajada, Davao City Philippines

Job Descriptions:

·         Support customers by answering product and membership service questions

·         Deal with customer feedback and general inquiries

·         Give customers service information including product and membership details

·         Process service and return transactions at the register in alignment with company’s100% customer satisfaction guarantee

·         Identify, investigate and deal with customer issues accordingly

·         Maintain customer hold area by keeping the area organized and removing items that are beyond the hold dates

·         Process damaged goods in line with store policy. This may involve moving and pricing the item, or tagging

·         Inform customers of repair options in case of damage to goods bought, and complete repair processing

·         Follow disposal guidelines and document retention.

·         Does stock inventory every store closes and monthly inventory.

SKILLS
·         Computer Literate

·         Software: Typing, Microsoft Word Packages (Word, Excel, Power point)