SHERRY ANNE M. PAGILAGAN
Bahr Al Arab Street
Doha
Qatar
CP # 66955099
Email Address: [email protected]

CAREER OBJECTIVE: To enhance personal growth, capabilities and knowledge within the company and to ensure position of confidence, trust and leadership, in order to provide well-being and betterment of the company which I have chosen to serve.

EMPLOYMENT RECORD

Hardee’s Restaurant
Doha Festival City
Dec 3 2018 – Present

Botejyu Japanese Restaurant
G/F Sm mall of asia Pasay City
Cashier,Dining Attendant
December 1,2017- February 2, 2018

Kuya J Restaurant
Lucky China Town Manila
June 2017- November 15, 2017

Kenny Rogers Roaster Philippines
Vito. Cruz Taft, Metro Manila
Cashier,Dining Attendant,Hostess
January 25,2015-May 2,2017

NXP Semiconductors Cabuyao Inc.
Philips Avenue Light Industry and Science Park1 Cabuyao, Laguna
Machine Operator
November 2011- May 2012

TOSHIBA Information Equipment (Phils. ) Inc.
Techno Park, Sta. Rosa Laguna
Parts Inspection and Material Handling
March 2010- October 2010

Beeper and Rainbow Commercial
Mamburao Occidental Mindoro
Sales Lady and Cashier
September 2009 – March 2010

Rural Health Unit
Mamburao Occidental Mindoro
Casual/Job Order
January 2007- August 2009

Food attendants

– greet customers and answer their questions about meal specials or specific diet requests. They also prepare and serve meals for dining in ,and replenish stocking stations with utensils, condiments, napkins and drinking cups. Some work in dining rooms, clearing tables for customers, cleaning them and setting them up for new arrivals. Those working on food assembly lines work as teams, ensuring meals are accurate and served at the proper temperatures.

Cashier –

▪greet and acknowledge each customer
▪assist customers where possible
▪provide answers to product and payment-related queries
▪resolve customer complaints
▪refer customers to the right person to answer queries and deal with any problems
▪accurately process sales using cash registers, scanners or equipment
▪provided to obtain total purchase amount
▪accept cash, checks and bankcards for payment
▪process payments according to company procedure
▪provide change for cash payments
▪issue receipts for payments received
▪accurately calculate discounts and special offers
▪stay up to date on all promotions and special offers
▪issue refunds and credits
▪process returns and exchanges
▪redeem food stamps and coupons
▪ensure sufficient change is available
▪balance sales and receipts according to company procedure
▪maintain accurate records of transactions
▪bag, box and wrap merchandise
▪may be required to assist in other areas such as shelf stocking, product display, pricing and clean-up
▪maintain a neat, tidy and orderly work area

Receptionist-

▪Draw up client bookings for tables and ensure that tables are set before clients’ arrival
▪Manage the front desk by receiving incoming calls, greeting and attending to customers
▪Inform guests about the availability of tables and direct them to the tables
▪Keep records of guests who visit the restaurant
▪Assist customers with answers to queries, and proffer solutions to issues within your capacity
▪Collaborate with other restaurant staff and the management to ensure that customer complaints are properly attended to in a timely manner
▪Ensure that clients make payment for services before they exit the restaurant
▪Keep clear records of payments received and make detailed notes of balance payments
▪Check restaurant’s emails and respond to them accordingly; draw the attention of management to certain mails when necessary
▪Communicate with other staff, such as dinners, informing them of clients’ bookings, needs and complaints.

Host –

▪Greet incoming and departing Guests warmly with a genuine smile and eye contact; escort them to assigned dining area; present menus; announce waiter’s name
▪Use visual cues to seat Guests in either the bar or dining area depending on their preference
▪Inform Guest of current promotion and who will be serving them to ensure a smooth handoff to the service staff
▪Answer incoming calls to the restaurant and provide appropriate service
▪Manage the flow of Guests into the Dining and Bar areas, provide accurate wait times to incoming Guests if appropriate
▪Tend to special Guest needs and requests
▪Observant to Guests’ needs throughout dining experience to ensure they receive high quality service (i.e. notice a drink refill is needed while seating another Guest and ensuring the drink is refilled prior to getting back to the door).
▪Protect establishment and patrons by adhering to sanitation, safety and alcohol control policies
▪Help dining room staff by setting and clearing tables; replenishing water; serving beverages
▪Issue dining charges by verifying orders; calculating taxes; totaling bill for to-go orders
▪Receive payments by validating credit charges; approving checks; accepting currency; calculating and issuing change for To Go orders
▪Reconcile cash drawer by proving cash transactions; listing checks and credit card charges for to-go orders
▪Contribute to team effort by accomplishing related results as needed

EDUCATIONAL ATTAINMENT

COLLEGE
Bachelor of Science in Nursing
Golden Gate Colleges
Batangas City
2005-2007

SECONDARY
Occidental Mindoro National High School
Mamburao Occidental Mindoro
2001-2005

ELEMENTARY
Mamburao Central School
Mamburao Occidental Mindoro
1996-2001

TRAININGS AND SEMINARS

Best Training (60.5 Hours)
Regular V1/1 of the 2010 STCW Code, Manila Amendments

Personal Survival Techniques
(IMO Model Course 1.19)

Fire Prevention and Fire Fighting
(IMO Model Course 1.0)

Elementary First Aid
(IMO Model Course 1.13)

Personal Safety and Social Responsibility
(IMO Model Course 1.21)
July 6-9,2016 – July 11-15,2016

PERSONAL REFERENCES

Jonathan B. Samudio Marc Aaron Marqueses
Area Manager Area Manager
Kenny Rogers Roaster Paper Moon Cafe
0917-5010902 0977-115-9143

Nino Mickel Bongcales
FOH Manager
Kuya J Reataurant
0955-841-5331

Noreen Reminal
Store Manager
Botejyu Moa
0905-217-3617

Seaman’s book no. C0892183
Valid Until August 10,2026

Passport no. EC2838370
Valid Until November 25, 2019

SKILLS

• Good English communication skills
• Good listener
• Ability to handle stress effectively

PERSONAL INFORMATION

Sex : Female
Date of Birth : November 28, 1988
Place of Birth : Mamburao Occidental Mindoro
Status : Single
Citizenship : Filipino
Weight : 58 kls.
Height : 5’5
Name of Mother : Delfa Pagilagan
Occupation : Housewife
Name of Father : Robert Pagilagan
Occupation : Tricycle Driver

I do hereby declare that the aforementioned particulars are, true and correct in every detail, reflect a fair position of my qualification.

SHERRY ANNE M. PAGILAGAN
Applicant