SHYRA MAE G. BONAYON
Brgy. Ibaca, President Roxas, Capiz, Philippines
Contact No.: +63 907 3816 434/+63 956 5623 199
Email address: [email protected]/[email protected]

CAREER OBJECTIVE:

Energetic and quick-learning individual ready to provide a positive attitude, customer service skills, clerical skills, and problem-solving abilities as a Hotel Front Office Associate.

PERSONAL DATA:
Name: Shyra Mae Garino Bonayon
Nickname: Nikki
Date of Birth: May 8, 1995
Place of Birth: Brgy. Ibaca Pres. Roxas, Capiz
Status: Single
Age: 23
Gender: Female
Height/Weight: 5’4 / 49kgs.
Language Spoken: Hiligaynon, Tagalog, English
Nationality: Filipino
Father’s Name: Celedonio Jerson V. Bonayon
Mother’s Name: Ma. Merlen G. Bonayon

EDUCATIONAL BACKGROUND:

Tertiary: Bachelor of Science in Hotel and Restaurant Management Major in Cruise ship Services
Colegio de la Purisima Concepcion
Arzobispo Street, Roxas City, Capiz, Philippines 5800
Year 2012-2016

Secondary: St. Joseph Diocesan School
President Roxas, Capiz, Philippines 5803
Year 2008-2012

Elementary St. Joseph Diocesan School
President Roxas, Capiz, Philippines 5803
2002-2008

TRAININGS AND SEMINAR:

September 2015 Internship
TRANS-ASIA
Ilo-ilo-Cebu Route

May 2015 Basic Training
VMA Global Training Center
Bacolod City, Philippines

May 7-29, 2014 On-the-job Training at the Food and Beverage Department
El Circulo Convention Center
Pueblo de Panay, Lawaan, Roxas City, Philippines 5800

April 2013 Apprentice by Experience (APEX) Program
M/V St. Thomas of Aquinas
M/V St. Michael the Archangel
Manila, Philippines

WORK EXPERIENCE:

July 2016 – September 2017 Front Office Associate
Boracay Ocean Club Beach Resort
Kalibo, Aklan, Philippines

March 2018 – November 2018 Restaurant Receptionist
Eatopia
Doha, Qatar

JOB DESCRIPTION: (FRONT DESK)

• Register guests and assigns rooms. Accommodates special requests whenever possible.
• Assists in preregistration and blocking of rooms for reservations.
• Thoroughly understand and adheres to proper credit, check- cashing, and cash handling policies and procedures.
• Understands room status and room status tracking.
• Knows room locations, types of rooms available, and room rates.
• Must be sales-minded. Presents options and alternatives to guests and offers assistance in making choices.
• Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.
• Knows the location and types of available rooms as well as the activities and services of the property.
• Coordinates room status updates with the housekeeping department by notification housekeeping of all check outs, late checkouts, early check-ins, special requests, and day use rooms.
• Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures.
• Maintains guest room key storage, and maintains and supervises access to safe deposit boxes.
• File room keys.
• Knows how to use front office equipment.
• Process guest check-outs.
• Performing cashier related functions like posting charges to guest accounts, raising paid out’s, currency exchange.
• Follows procedures for issuing and closing safe deposit boxes used by guests.
• Works closely with the housekeeping department in the keeping room status reports up to date and coordinates requests for maintenance and repair work.
• Uses proper telephone etiquette.
• Performs cashiering tasks like bill / invoice settlement, posting charges to the guest, paid out’s, Foreign currency exchange etc.
• Uses proper mail, package, and message handling procedures.
• Reads and initials the pass-on log and bulletin board daily. Is aware of daily activities and meetings taking place in the hotel.
• Attends department meetings.
• Reports any unusual occurrences or requests to the manager or assistant manager.
• Knows all safety and emergency procedures, is aware of accident prevention policies.
• Maintains the cleanliness and neatness of the front desk area.
• Computer literate.
• Able to withstand pressure, maintain composure and focus.
• Hardworking and energetic; flexible; adapt easily to change of environment and work schedule.

JOB DESCRIPTION: (HOSTESS)

• Ensure that everything guests will be needing is in order and clean.
• Estimate wait times for guests.
• Monitor guest waiting list.
• Provide a menu for customers and explain the specials.
• Regularly check the reservation book for next meal reservations.
• Answer customer’s question accurately.
• Make contact with guests as they leave, open the door, and help them to their cars and bid them goodbye.
• Ensure effective and fast delivery service by the servers
• Inspect dining facilities and ensure proper maintenance.
• Assign tasks to the serving personnel for smooth running of the business.
• Ensure that guests are being attended to.
• Welcome and greet guests as they arrive.
• Escort guests to their seats.
• Schedule reservations in advance for guest.
• Ensure that guests receive quality service.
• Ensure that all guests requirement are timely met.
• Introduce guests to their servers.
• Monitor the activities of the servers.

References:

Mrs. Aneluz Magalona
Boracay Ocean Club
Contact Number: +63 917 8857 792
HR Manager

Mrs. Shenette Joy Calubad
Eatopia Restaurant
Contact Number: +974 7400 7865
Restaurant Secretary

SHYRA MAE GARINO BONAYON
Applicant