MR SIDNEY BARRETTO

Current Address;  Salmiya Kuwait

[email protected]

+965- 69332733

PERSONAL SUMMARY

An enthusiastic Restaurant Manager with drive, determination and proven ability to ensure a track record of running a restaurant successfully starting from brand promotion, competition research, identifying target customers to an active supervision of the Restaurant including service levels, briefing staff. Ensuring to keep a track record of maximizing customer satisfaction and profitability. Extensive knowledge of the hospitality industry and its practices, recruitment, pay, conditions of employment and diversity issues.

JOB Summary:

Develops sales strategies and approaches for various products and services, such as special promotions, sponsored events, etc. Answers questions from clients about product and service benefits. Maintains excellent relationships with clients through superior customer service.

·         Responsible for running the Restaurant operations, including product quality, staffing, customer satisfaction, security & hygiene

·         Administered budget and strategic financial planning

·         Trained in Food Safety & Following (HACCP STANDERS)

·         Customer oriented Manager and has experience with POS system

·         Managed a diverse team in a fast paced food chain and casual dining high volume Restaurants

·         Focused on producing quality food and providing excellent customer service

Skills:

§  Natural Leader

§  Strong work ethics

§  Proven cost control expert

§  Conflict resolution technique

§  Result Oriented

§  Business Operations expertise

§  Excellent interpersonal skills of tactfully handling staff and customer concerns

§  Strong written and oral communication skills for managing business admin and personal matters

§  The ability to cope under pressure, since restaurant management is challenging

§  Good business awareness for achieving successful performance

§  Good cooperation skills – the ability to work in and lead a team

§  Strong planning and organizations skills to run a streamlined operation

§  The ability to work independently and make decision confidently

§  Problem-solving ability, to rectify issue as they rise and to take the necessary corrective and preventive actions

§  Motivates the team members and influence people skills

§  Extensive knowledge of different cuisines and wine

·         Enthusiastic for creating delicious food and providing a great service

·         An eye for detail and the ability to drive consistent brand standards.

·         Experience of managing people and driving business performance.

·         Experience of organizing private functions including parties and weddings etc.

Hobbies & Interests

·         Watching Documentary movies   &   Reading Blogs.

·         Sports

·         Social activity

Professional Experience

Customer service executive for HSBC BANK

Develops sales strategies and approaches for various products and services, such as special promotions, sponsored events, etc. Answers questions from clients about product and service benefits. Maintains excellent relationships with clients through superior customer service.

· Establish, develop and maintain positive business and customer relationships

· Reach out to customer leads through cold calling

· Expedite the resolution of customer problems and complaints to maximize satisfaction

· Achieve agreed upon sales targets and outcomes within schedule

· Coordinate sales effort with team members and other departments

track sales and status reports.

· Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services.

· Keep abreast of best practices and promotional trends

· Continuously improve through feedback

M.H. Al Shaya – Starbucks Coffee Kuwait: 2006, Certified Barista By Starbucks training program.

Ø  Duties & Responsibilities

Designation: Shift Leader

·         Handling the shift at store

·          Duty Roster

·         Reporting to the line manager

·         In store monthly & yearly inventory

·         Stock control & promoting our brand

·         Ensuring smooth operations

Java detour coffee shop Kuwait; 2011

Duties & Responsibilities:

Designation: Store Manager

·         As the capacity of “store manager’’ taking care of all F&B.

·         Negotiate arrangement with guests and execute

·         Work in association with the sales & marketing department.

·         Guest profiles, effect of new competition outlets etc.

·         Work with chef on menu planning and pricing

·         Track industry news find recipes, conduct market research, purchase supplies or equipment, recruit employees and train staff

·         Motivate employees to work as a team, to ensure that food and service meet appropriate standards.

·         Ensuring smooth operation.

·         Food Safety & Following (HACCP STANDERS)

Crepe Delicious (Canadian franchises) 2015- 2019

Destination: Restaurant Manager

Job Responsibilities

Deputizing for the Area Manager, supporting and overseeing shop openings.
Ensuring that Food and service meet appropriate standards.
Ensuring smooth operation
Responsible for training and induction programs for new staff members.
Work with chef on menu planning and pricing
Training for new staff in BOH & FOH
Food Safety & Following (HACCP STANDERS)
Day to day running and operating the branch.
Inventory of the stores
 

Oak and Smoke – October 2019 – Until date

Designation: Restaurant Manager

·         Guest profiles, effect of new competition outlets etc.

·         Monthly Inventory and Purchase of items

·         Trained Food & Safety and handling to assign additional responsibilities to subordinates implementing multi-tasking principle and to check the performance periodically

·         Maintaining a safe environment for staff and customers thereby reducing the risk of injury or accidents

·         Ensured that the BOH and FOH is kept clean and maintaining all the check list

·         Work with chef on menu planning and pricing

·         Food Safety & Following (HACCP STANDERS)

·         Track industry news discover recipes, conduct market research, purchase supplies or equipment, recruit employees and train staff

·         Motivate employees to work as a team, to ensure that food and service meet appropriate standards.

·         Ensuring smooth operation.

Ø  Possessing a transferable residency (18 visa))

Contact Details

[email protected]

Contact Number +965- 69332733

Skype Id:  barrettosidney

LinkedIn ID: sidney barrette

References:

1. Mr Hassan (Brand Manager) +965-66536179

2.Mr Hadhi Hurb (Operation Manager) +961-71045457

Any 2