SIMONETTE FLORENDO CALACAL
Karama, Dubai, UAE| mob: +971557060171|[email protected]

SUMMARY
Creative, resourceful and proactive person seeking an administrative position where my background in office procedures can be fully utilized. Hard working and committed career changer who is eager to make a positive contribution to your company and willing to go to the extra mile.

SKILLS HIGHLIGHTS

• good verbal and written English communication skills with the ability to compose extensive business correspondence
• proficient in MS Windows, Word, Excel, Outlook, SAP, PowerPoint, CRM, SAP Ariba & GIAMS
• strong multi-tasking in a fast-paced environment, working under pressure with composure
• ability to work well as part of a team
• extremely organized and time management
• accuracy and attention to detail
• ability to prioritize and organize workload
• strong sense of urgency and problem solving
• planning and outcome-oriented
• exceptional customer service skills
• secretarial and administrative task
• can type 60 to 70 words
per minute and knows basic shorthand

PERSONAL DETAILS
Birthdate: January 15, 1978| Nationality: Filipina |Civil Status: Married| Passport #: P9906877A
Visa : Employment Visa | Notice period: 1 month

RECOGNITIONS FROM EMPLOYERS
Got an award as Top Performer for the month of September 2015 and March 2016-MRS Team (Outbound Calls), Customer Relations Department, Al Futtaim Motors, Toyota, Dubai.

CAREER HISTORY
Administrative Executive April 23, 2018 – present
Al Futtaim Automotive, Engagement Center, SZR, Dubai, UAE
 HR & Operational
• Assisting with on-boarding & off-boarding process for employees.
• Raise a Service Request from EIT Service Portal for the system credential, transaction access, asset request & asset DE provision.
• Ensuring technical issues of the staff is raised to IT and track it in a timely fashion.
• Checking Daily Attendance Record and leaves of outsourced staff. Responding to staff queries on Visa/ Labor/ Passport/Salary/Medical Insurance related matters.
• Compiling and updating outsourced staff records (hard and soft copies).
• Organizing, maintaining and updating employee’s information as needed in the organizational structure.
• Ensuring the holiday overtime list of staff is submitted to HR before the month payroll cut-off.

 Financial
• Processing Purchase Orders (LPO) using SAP Ariba.
• Responsible in providing LPO to the Central Procurement Department for payment processing.
• Ensuring all internal requisition for the department is raised.
• Checking the invoices received.
• Managing the cash workflow.
• Ensuring monthly invoice payments of outsourced staff.
• Monitor and review standard expenditures to ensure that the activities of the office are conducted within budgets.
• Managing the department allotted budget cost for new assets, refurbishment and projects.
• Successfully raised CAPEX request for the refurbishment and variations of works in CEC.

 Administration
• Providing administrative and technical support to the staff, supervisors and managers.
• Managing the Retail Meeting Room calendar for the bookings and reservations.
• Ensuring all meeting rooms are organized and kept clean before and after the meetings.
• Staff transportation arrangements with internal logistics and outsourced transport.
• Ensuring filing system is in place for all relevant documentation.
• Preparing reports as requested by the management.
• Ordering stationary, toiletry and cafeteria items and make a follow up delivery to the vendor/supplier if not delivered on time.
• Managing the stock levels and ensure consumption is monitored.
• Responsible for management of office assistant and cleaning contract.
• Liaising with housekeeping and office assistant to ensure the office is presented in a clean and tidy manner on a daily basis.

Call Center Agent February 01, 2012 – April 22, 2018
Al Futtaim Motors, Toyota, Customer Relations Department, SZR, Dubai, UAE
• Receiving inbound telephone calls for service or repair through dedicated service lines.
• Providing accurate information to the customer with regards to their status and other enquiries.
• Attending all the incoming calls and direct the same to the concerned staff members without delay.
• Creating ZK Notification through SAP system and update customer details and their appointment.
• Providing the most convenient appointment to the customers in accordance to team’s diary.
• Attending to customer inquiries on phone or personal regarding car status, product, services, location, telephone and mobile numbers of Service Advisors and provide other job related enquiries. In case technical information or any other serious nature, the inquiries should be directed to Service Advisors/Line Managers.
• Handling complaints and if necessary escalate it to the Service Advisors, Managers or in Complaint Team by filling up the Voice of the Customer (VOC) in the CRM.
• Generating the report of booked appointments for the branch for the next day and send it to the concern departments, managers and service advisors on a daily basis.
• Promoting the Service Maintenance Contract for all customers who does not have and give the SMC price.
• Ensuring to the customer that the vehicle will be due for service maintenance as per in the system by calling or reminding them and increase the service appointment/booking.
• Performing 110 calls per day with interactions in CRM, reached calls/customers rate of 60 and target 16-20 service bookings per day.
• Assisting the new joiners or train when needed.
Data Entry Staff/Project Controller/Archiving Officer Dec. 12, 2007-Jan. 14, 2012
Emirates Corporation for Commercial Postal Services (EMPOST), Umm Ramool, Rashidiya, Dubai, UAE
 Data Entry
• Input Proof of Delivery (POD) details in to the Courier System for Accounting and Operations purposes.
• Assisted Accounts Department with regards to Empost’s monthly invoices.
• Sort POD’s prior to data entry – Sorting of PODs based on (1) Credit shipments; (2) Cash; (3) FOC’s; (4) Prepaid; (5) Monthly charged shipments and (6) Special rates
• Verified invoice attachments – Verifying invoice attachments for the accuracy and completeness of the details prior to posting and billing purposes.
 Project Controller and Archive
• Daily Proof of Delivery (POD) – Responsible for the effective and efficient document control of all PODs in accordance with the established procedures.
• Received and cross checked all incoming daily POD copies from different branches.
• Ensured all POD especially the tracking numbers are tally with the excel sheet report received from different Emirates. If there’s discrepancy, send email and informed the concerned branch or person.
• Archived by scanning one by one the POD that has been crossed checked and ensured all the POD are archived properly, completely and tally with the report and save in the server or document system.
• Ensured to reach the target POD (300-500/controller) to be scanned and filed on a daily basis.
• Filed in the box and arrange properly with labels.
• Quality checked to locate errors in the QC application and server.
• Responded to POD enquiries with tracking numbers from the customer, Sales and Accounts Department.
• Responsible for Daily Archiving Report and MIS Report to be submitted to supervisor on daily basis.
• Prepared Monthly Charge Report for Accounts Department.
• Emirates Identity Authority (EIDA) –Responsible for the effective and efficient document control of all documents in accordance with the established procedures.
• Entered the application number in the excel sheet for record purposes whatever applications received from Mumtaz Post (EMS).
• Ensured all registered documents and applications are archive properly and save in the server or document system.
• Quality checked for errors in the server.
• Ensured to reach the target documents (200-250/controller) to be scanned and filed on a daily basis.
• Filed in the box and arrange properly with labels.
• Indian Passport and Visa Service Center (IPAVSC) – Responsible for the effective and efficient document control of all documents in accordance with the established procedures.
• Successfully completed the contract in archiving applications of IPAVSC from Indian Consulate like passport renewal, marriage certificate, change of names and others.
• Ensured all registered documents and applications are archive properly and save in the server or document system.
• Quality checked for errors in the server.
• Ensured to reach the target documents (200-250/controller) to be scanned and filed on a daily basis.
• Filed in the box and arrange properly with labels.

ACADEMIC EDUCATION
Graduated in Polytechnic University of the Philippines, Sta. Mesa, Manila with the degree of Bachelor in Office Administration (1994-1998)