SNEHAL DALAL

R­101, Vaishnodevi Township, Nr. B.R. Park Society, Jahangirpura, Surat­395005

Mobile: +91­9879521404

E­mail: [email protected]

CAREER OBJECTIVE :

To work in a well established organization that initiates me into a suitable career, explore career potential, contribute to the overall enterprise of the organization and grow with it.

SUMMARY OF SKILLS

19 Years of rich experience in the field of Retail Branch Banking as Branch Operations Manager

Expertise in identifying and developing key institutional clients for business excellence and

accomplishment of targets for sales and Branch Operations Management as well

High calibre in creating, developing & executing innovative business development plans &

strategies together with designing, consolidating & improving organizational processes.

Exceptional communication, interpersonal & presentation skills with demonstrated abilities in training, team

building and driving front liners and second line executives

Negotiation and relationship building ability as well Organizing and managing events

Good understanding of peoples’ expectations, tolerant with flexibility and excellent analytical approach to the

problems.

CORE COMPETENCIES

Retail Sales & Branch Operations Client Relations Management & Business Development

Key Account Management Business Promotion & Planning Team Handling

EXPERIENCE & PROFESSIONAL DEVELOPMENT

ICICI Bank Ltd; Surat

PROFILE

Managing Team as Business Operations Manager and penetrating strategies for the company. Making prospective clients and getting business acquisition and retention of the clients.

Developing and carrying out initiatives to ensure the highest value in the travel marketplace, considering

cost, safety, timeliness and efficiency practices.

Maintaining relations and to provide best Business Services to corporate clients.

Liaise with operation team to facilitate smooth implementation, issue resolutions and customer satisfaction.

Analysing market and competitors’ trends and implementing strategies for the same for more business

generation.

Managing marketing activities/creating mailers and other promotional written materials.

Development of business with focus on expansion of customer base and generation of substantial

revenue for the organization.

Maintain total customer satisfaction, and thus retaining them.

Preparing and compiling daily MIS reports pertaining to business generated.

Implementing innovative methods to improve service and create efficiency.

DOJ : 5th Sep 2012 – Till Date

DESIGNATION : Deputy Branch Manager

HDFC Bank Ltd; Surat

PROFILE

Identifying prospective clients/markets and business acquisition.

Developing Mice market awareness client retention and cold calls.

Maintaining PR with corporate clients.

Creating Brand Awareness in the market through selling and promotional activities.

Maintain total customer satisfaction, and thus retaining them.

Preparing and compiling daily MIS reports pertaining to business generated.

Implementing innovative methods to improve service and create efficiency.

DOJ : 16th Dec 2004 – 3rd SEP 2012

DESIGNATION : Deputy Manager

The Varachha Co­Op. Bank Ltd; Surat

PROFILE

Achieve planned sales, revenue and contribution targets and promote best deals and special offers for all

products

Ensuring highest levels of customer service in every transaction

Have the ability to accurately understand customers’ needs and develop appropriate solution packages.

Identification of new source markets and opportunities

Re­enforce and maintain relationships with existing and prospective clients in order to solicit new business

Supporting the sales staff in its efforts and organizing manuals for periodic trainings to the sales, tour

escorts, and operations staff.

Assisting & liaising with Operations team

Quality control and customer satisfaction on road.

DOJ : 1st April 2001 to 30th  Dec 2004

DESIGNATION : Executive ­ Sales / Operations

The Royale Co­Op. Bank Ltd; Surat

PROFILE

Creating Brand Awareness in the market through selling and promotional activities.

Maintain total customer satisfaction, and thus retaining them.

Preparing and compiling daily MIS reports pertaining to business generated.

DOJ : 18th August 1999 to 31th  May 2001

DESIGNATION : Executive ­ Sales /Operations

EDUCATION

Bachelors in Commerce (Advanced Accounting and Auditing)

Sir K.P. College of Commerce, Surat

Duration : 1993­1996

STRENGTHS:

I have a positive approach, with good social skills. With an approachable and affable personality. I have the capability to make myself a part of any team.  Good communication skills, Leadership qualities, Self driven urge to learn constantly, Team facilitator.

HOBBIES

Listening to music, reading novels, travelling and mountaineering

PERSONAL DETAILS:

Fathers Name: Mr. Dineshchandra Dalal

Nationality: Indian

Date of Birth:  05, January 1976

Languages Known: English, Hindi, Gujarati

Best Regards

SNEHAL DALAL