Personal Information
Name: Sofian Fuad Marridi
Date & Place of Birth: 20/Nov/1967 Madaba/Jordan
Address: P.O. Box 927364 Amman 11190 Jordan
E-mail: [email protected]
Mob No: 00962795219912
IT Project Manager
Versatile and hands-on Project Manager who leads teams to design and implement successful IT projects that align business and IT objectives and deliver rapid results
Project Management | Strategic Planning | Business Process Design
Energetic, driven, and accomplished Project Manager with a track record of success in managing complex IT modernization and system integration projects. Sophisticated software development and engineering skills with genuine enthusiasm for resolving business challenges through technical innovation. Solutions driver who bridges the gap between business and technology while envisioning the bigger picture. Devises strategies to align multiple disciplines, coordinating efforts between business groups and driving complex systems integration for robust, high-quality systems that solve business problems and provide business results.
Professional Highlights
Led and implemented complex projects and Global teams—mitigated risks, managed requirements, and worked with project stakeholders while managing expectations at the department and project levels.
Trusted leader known and respected for leading successful change in projects and building credibility with executive teams and staff.
Top-performing leader with record of implementing successful call center operations and IT services initiatives that increased efficiencies, reduced expenses, and increased customer and associate satisfaction.
Directed the relocation of a regional data center and company regional office from Japan to Thailand; devised startup planning and managed operations within given resources, time, and budget.
Certifications and Skills
 Project Management Professional (PMP)
 Certified Project Manager (CPM)
 Member: Project Manager Institute
 Microsoft Certified System Engineer (MCSA)
 Cisco Certified Network Associate (CCNA).
 Managerial Accounting
 Advanced Quality Management
 Project Scope Management
 Project Risk Management
Experience
Senior Project Manager 2002-till now
Jordan Post Company
Responsible and accountable for the coordinated management of multiple related projects directed toward business and other organizational objectives.
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Provides centralized technology solutions for postal sector. Some of my duties as IT Manager were to oversee and collaborate with multiple contractors and branch managers to ensure adherence to standards and consistency with IT policies; analyze systems and research technology requirements across multiple postal applications; interact with both technical staff and Corporate Executives to achieve common goals; coordinate between my technical team and clients to develop a centralized and custom postal applications using current application toolsets; design and
 Responsible and accountable for the coordinated management of multiple related projects directed toward business and other organizational objectives.
 Build credibility, establish rapport and maintain communications with stakeholders at multiple levels, including those external to the organization.
 Maintain continuous alignment of program scope with strategic objectives and make recommendations to modify programs to enhance effectiveness.
 Coach, mentor, and lead personnel within a technical environment.
 Present periodic Dashboard reports on the current program, future opportunities, and client issues to company executives and project team managers.
 Negotiated and managed service level agreements, performance commitments and metrics, and performance reporting to Business Partners.
 Established the budget for the IT department.
 Plans, directs and coordinates effectively all the activities pertinent to Operations (which includes coordination, total quality management, research & development and strategic planning). Scope of responsibilities includes development of business plans, work operating procedures and practices. In addition to ensuring products reliability and conformance to specifications.
 Contribution in establishing, analyzing, putting standard procedures and requirements for costing system of the company.
 Managed our LAN/WAN to satisfy our technical goals. I also:
 Maintained a W2K network installed on 2000 system with a 400 users connecting remotely to the servers.
 Supported the Business Solution Sales teams & customers by explaining the technical features & advantages of our custom build postal services applications.
 Enhanced the technical knowledge of the sales teams through training & technical support.
 Monitored monthly performance in all sales categories and provided input as to action items to improve results.
 Managed overall communications and interface relationships with designated Business Partners and between Business Partners and other IT organizations.
Senior Network Engineer 2000-2002
Jordan Post Company
– Installed and configured CISCO 3600 and 1700 series routers.
– Installed and configured W2K and NT 4.0 Servers with exchange 5.5 & 2000.
– Did diagnostics, troubleshooting and fixed NT 4.0/W2K/2000 server and routers.
– Gave an estimate for network design and implementation projects.
– Installed and configured Terminal, WEB, VPN and Backup servers.
– Strong problem solving skills.
Technology Operation Manager:
– Managed a staff of 19 – 2 network admin one backup,4 Helpdesk, 2 DBA Admin one backup, 3 network engineers,4 programmers and 4 system analysts.
– Managed and maintained local and remote users with 2003/nt accounts.
– Managed the Local Area Network and the Wide Area Network for the company.
– Built an Intranet for the company that was used to share information.
– Managed all the NT, 20003, IIS, DHCP, DNS, SQL, SMS, and Exchange servers.
– Established and maintained the IT budget.
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Alghanem Computer Systems & solutions. 95-97
Technical Support
– Installed, configured and managed NT and 2000 servers;
– Installed, configured and managed SQL, IIS, ISA, and Exchange.
– Installed, configured and managed file and print servers;
– Configured/supported the switches and routers;
– Managed 1200 users’ 2000 accounts and their Exchange 2000 mailboxes;
– Trained users on new software and new technologies;
– Assembled, repaired, and troubleshot computers and Printers.
Alghanem Computer Systems & solutions
Technical Support Manager 97-99
EDUCATION
University of Sofia, Sep, 1995
Major: Bachelor of Science in Computer Engineering.
Technical courses:
– Microsoft Certified System Engineer (MCSA) with the following electives:
 TCP/IP
 Exchange 5.5/2000
 IIS 3.0/ISA
– Cisco Certified Network Associate (CCNA).
– Ongoing sales and product-training –Cyprus-1998.
Operating Systems: Windows (3.11, 9.x, NT 4.0, W2K, XP,2000,2008), and DOS.
Applications: BackOffice, MS Office 2000/XP, Visio and most financial applications.
Network Tools: Seagate Backup Exec, IIS 3.0, ISA, HP Openview, MS Exchange 5.5 & 2000, MS Proxy 2.0.
Hardware: PC, Compaq ProLiant Servers, Dell PowerEdge Servers, IBM xSeries Servers, routers, switches, SCSI, tape backups, Optical Drives and HP Jet Direct Print Servers.
Network Services: Internet/Intranet, TCP/IP, RAS, VPN, DHCP, DNS, WINS, RAID Technology, CISCO routers and switches, 3COM & Hp switches.
Professional experience and other courses:
– Management Leadership -Amman-2001
– Member of the Jordanian delegation in the postal solutions conference held in Tunisia -2003.
– Member of the Jordanian delegation in the role of postal administrations in bridging the digital gap conference held in Tunisia -2005.
– Service Culture –Amman-2004
– Strategic management and planning –Amman-2004.
– Project management (PMP)–Amman-2005.
– E-commerce conference strategies & policies JIPA (Jordan intellectual property association)-Amman-2005
– Member of the Jordanian delegation in the electronic postal solutions conference held in Tunisia -2006
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– Member of the Jordanian delegation in the postal solutions conference held in Cairo -2007
– Member of the Jordanian delegation in the IT Technology & postal solutions conference held in Jeddah -2008.
– conduct a mission for Yemen post ICT Environment as a free-lancer from UNDPUPU(2008).
– Study, Analyses, Implement the postal information and operation system for Iraq-Kurdistan Region (2014).
Best Regards