Sofiene Hjaiej
35,rue salama hijazi,cite sprolls Boumhal,2097 Tunisie
Date of Birth: October 7th, 1985
Phone No 0021628241031 / Email: [email protected]
UAE/ International driving license: Valid till 2025
Tunisia driving license Valid till 2022
profile
· Full knowledge of retail and customer services including comprehensive knowledge of buyers.
· Ability to work or conduct a team through achieving company and business targets.
· Understanding of luxury field expectation and needs in terms of quality of service, follow up
and making loyal clients.
· The deep understanding of the market and competitive knowledge.
· Strong verbal and personal communication.
· Problem analysis and solving with the ability to a successfully learning.
· Quad – lingual (Arabic, English, French, Italian)
· Build and maintain long-term relationships with current clients and their management
Teams by providing information, guidance, and support; recommending service and
Profit improvements; and recommending new opportunities.
Education
University of human science and socials of Tunis
2nd High degree in British civilizations 2008
-Study of the English language in main three themes: Linguistics, Literature and Civilizations.
-Study of the translation system from English to Arabic.
University of human science and socials of Tunis
3rd Advanced degree in Italian Language 2008
-1st , 2nd and 3rd degree of advanced studies in Italian language
Ibn Rachiq Secondary school Ezzahra, Tunis 2005 Baccalaureate in Economics
Experiences
Supetrus Waterman Resort Split, Croatia
Marketing and Sales Agent March 2019 – up to present
· Generating leads
· Meeting or exceeding sales goals
· Negotiating all contracts with prospective clients.
· Helping determine pricing schedules for quotes, promotions, and negotiations.
· Preparing weekly and monthly reports.
· Giving sales presentations to a range of prospective clients.
· Coordinating sales efforts with marketing programs.
· Understanding and promoting Resort programs.
Apple Official store, Yas Mall Abu Dhabi, UAE
Tech advisor/sales specialist support November 2017-December 2018
· Love to solve technical problems and share knowledge.
· Keeping high the standards of the brand.
· Customer service with fast answer to client questions.
· Enhanced Sales staff accomplishments and competence by planning delivery of solutions.
· Answered technical and procedural questions for less experienced team members.
· Teaching improved processes.
· Mentoring team members
· Identifying business opportunities with current and prospective customers
· Adjusted content of sales presentations by studying existing and potential volume of
Dealers.
Creative Pro music
· Inspiring creativity by sharing knowledge with Apple customers—whether they’re
first-timers or longtime loyal customers.
· Inviting customers to share their ideas and learn how to bring their visions to life.
· Main role at the Apple Store is that of instructor, whether guiding small groups to learn or
helping individuals complete projects
BUCA DI BEPPO Italian Restaurant Abu Dhabi, UAE
Restaurant Assistant Manager December 2015- October 2017
· Running the staff when the manager is not on duty.
· Directing other employees through their daily routines and interacted with customers
To make sure they have a satisfactory experience.
· Acting as a quality control, ensuring a customer satisfaction through training employees
Properly and adhering to company policy.
· Make sure employees perform a variety of tasks, from preparing the food, stocking supplies,
Serving, charging people for their food, handling cash, credit cards, and a cash register,
Cleaning tables and counters, resetting tables, greeting customers and answering questions.
Al Manara International Jewelry Abu Dhabi, UAE
Senior sales executive 2013 – 2015
· Contributed in achieving store and company target.
· Maintained a strong relation between the clients and the company.
· Ensured consistent and profitable growth in sales revenues through positive plan.
· Supervised daily the operations in the store and recommend solutions to enhance the profit.
· Maintained a high and good relationship with clients and keep a follow up with them to built a loyal relation.
· Contributed to team effort by accomplishing related results as needed.
· Maintained professional and technical knowledge by attending educational workshops;
Reviewed professional publications; establishing personal networks; benchmarking
State-of-the-art practices; participating in professional societies.
Assistant manager in charge
· Support the Manager in daily operations in the store
· Ensure that store personnel provides exceptional customer service. This includes answering
Questions and assisting with product selection, purchases, and returns as well as handling any
Disputes.
· Coordinate and oversee the planning, organizing, and delegating of work among staff.
· Responsible for making sure that all store policies, procedures, and controls are followed.
Sales Executive
· Builds business by identifying and selling prospects; maintaining relationships with
clients.
· Identifies business opportunities by identifying prospects and evaluating their position in
the industry
· Sells products by establishing contact and developing relationships with prospects;
Recommending solutions.
· Maintains relationships with clients by providing support, information, and guidance;
Researching and recommending new opportunities; recommending profit and service
Improvements.
· Maintains quality service by establishing and enforcing organization standards.
ZARA Fashion brand
Sales associate/ Assistant shop manager Tunis, Tunisia
May 2011,September 2013
· Interacting with customers, offering information about products, maintaining the store
area Clean and organized
· Receiving merchandise, displaying fashion items and collecting payments.
· Maintaining Knowledge of Fashion Trends and New Styles.
· Providing Customers with a Memorable Shopping Experience.
· Help Customers Figure Out Their Size and Desired Fit.
· Facilitate Customer Transactions Using Point of Sale (POS) software.
· Training sales associates, monitoring inventory and ordering merchandise based on
Demand.
· Researching competitive products and analyzing consumer behavior to ensure our store
Meets and exceeds client expectations.
· Assisting the manager in organizing, planning and implementing strategy.
· Coordinating retail store operations.
Ooredoo Tunisia Tunis, Tunisia
Sales representative / Technical support 2008-2011
· Welcoming the customer and understanding their needs and expectations.
· Represented the Company in high standard with a strong customer service.
· Resolved client problems and assured the best customer service and followed up.
· Prepared reports by collecting sales information and statistics
· Understanding of customer needs
· Produced new revenue by researching and analyzing potential prospects and sales options.
· Met sales revenue targets.
Skills and Certificates
-Baume & Mercier (Swiss watchmaker since 1830) Brand Ambassador.
-DIOR advanced training certificate
-Chopard watches and jewelries training
-Breitling Advanced training and Captain certificate.
-Computer skills: Excel, Word and Power Point
-G.I.A advanced training (Gemstones and diamonds)
-English communications certificate
-Presentation Skills, Client Relationships, Emphasizing Excellence, Energy Level,
Negotiation, Prospecting Skills, Meeting Sales Goals, Creativity, Sales Planning,
Independence, Motivation for Sales
Languages skills
-English: Fluent in spoken and written (Business level)
-Arabic: Mother tongue
-French: Fluent in spoken and written (Business Level)
-Italian: Fluent in spoken and written (Business level)