Name Soukaina Chbarat

Birthdate 03 june 1997 (22)

Gender Female

Residence Casablanca,Morocco

Nationality Moroccan

Status Single

Casablanca,Morocco

+212601156985

[email protected]

MOCALL Selling department , Casablansa Sell various products and place customer orders in the computer system . Provide product and service information to customers . Upsell products and services . Completing purchases online and over the phone.Maintaining relationships with the customers.Growing the business and retaining existing customers.Ensure a smooth sales process.(English,French)

PHONE GROUPE Customer services , Casablanca Using my knowledge of company products, services, and policies to assist callers with inquiries, complaints, or problems. I speak with customers, listen to them to gain a better understanding of their needs, and offer possible solutions.(English,French)

CHTEX Assisant, Casablanca Handling incoming calls and other communications. Managing filing system. Recording information as needed. Greeting clients and visitors as needed. Updating paperwork, maintaining documents and word processing. Helping organize and maintain office common areas.Assistance to client meetings (B2B, B2C) and translation into English, French and Arabic,Organise and schedule meetings. Prepare meeting agendas.perform research for meetings

Reseptionist, Casablanca Greeting and welcoming guests and providing them with a positive first impression of the organization. Directing guests and answering their questions. Notifying other workers of visitor arrival. Maintaining security and telecommunications systems. (English,French,Arabic)

Baccalaureate/SVT Casablanca Baccalaureate in science of life and earth

Buisness and marketing management diploma/Commerce et Marketing Private Academic Center for Vocational Traini ng , Casablanca A class offered for business students who have decided to specialize in advertising and marketing. These courses are typically part of a certification or degree program. They cover advanced topics in business communication while preparing students to lead teams of creative professionals. Areas of study include a review of basic marketing principles, crafting a brand image, consumer decision making, and modern marketing channels

Languages English (british) (american)
French   Arabic   Berber   Dutch(learning)

Soft Skills Creative   Communication   Public Speaker   Motivation   Customer services

Customer Relations
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Problem Solving   Leadership   Workunder pressure  Decision making  Adaptability   Organizational   Teamwork   Writing   Time Management

Computer Skills Operating systems
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Office suites   Presentation software  Spreadsheets   Communication and collaboration tools