Mr. Stacey joseph
Mobile  no: +91-9372658617 /+91- 9892249578

[email protected]  residence: Mumbai India .

Objective:-to obtain a position within management that will further develope my  strong leadership and organization skill .

career profile:

-excellent organization, analytical &interpersonal skills.

-interact with guest/passengers/customers on a personal level providing

exemplary service.

Career  details & work experience..

Completed certification in SPSS modular September 2019 (BI tool )

USA sponsored international  cultural exchange programme

Worked as a hotel management trainee (1year)  from Legacy lodge hotel, Georgia USA. March 2018 to April 2019. During my management Training I worked at the front desk, reservation ,sales and marketing gaining experience on opera software.

Working for  TCS BPS as a information processing specialist  .

November  2013 – January 2018

My job include working on held orders and assisting the on field technician to provide a resolution for the customer landine connection or internet connection for australian company telstra.

-making calls to both cutomer and techinician to provide connection and to complete orders .

-generating and maintaining reports , files and data .

– analysing and conducting quality audits on day to day orders.

– working on sytem application MS word , excel , powerpoint.

– proposing process improvement plans and projects for better business .

Worked  for SERCO BPO SERVICES  (previously intelenet)

May 2012 – October 2013

as a Senior Advisor for a  process called Transunion .

My job includes customer service for american consumers regarding their

Credit report. I worked in the regular and fraud queue providing  information to american consumers and initiating their disputes also assiting them in any issues regarding their credit report.

Worked  for WIPRO BPO as an advisor for a process named BBT.

September 2011  – april 2012

My job included customer service and troubleshooting for British consumers  regarding their broadband connection.

Worked   for SPECTRUM SERVICES &MARKETING AID  as  a

Business consultant (administration and marketing) – june2010-august2011

My job included taking orders for clients who needs furnishing of homes and  office spaces , also looking after any repair or renovation works.

P&O cruises carnival UK  -2004-2009.

Butler-equivalent to a leading hand/ supervisor/ headwaiter

My  job responsibility includes, providing premium services to suite passenger.

TAJ LANDS END  -2002-2004

Guest  service  officer(butler dept)

My  job responsibilities included providing premium service to club floor guest.

(obtained a certificate in butler training program from taj group of hotels)

Education qualification:-

Completed S.S.C march 1995 from maharashtra board.

Completed H.S.C march 1998 from maharashtra board.rm

Colleged at ST. Xaviers college , mahalika marg .

Completed Bsc (maths) may2010 from M.S.U  .

Language known :   English , hindi ,Marathi, Konkani, basic (French)

Date of birth:        14TH  December 1979.

References:         references will be furnished on request.