Education

2007-2012 Computer Engineer at AMA Computer College

2015-2015 210-120 CCNAX -Interconnecting CISCO Device: Accelerated at Nexus Training Center

2013-2013 Microsoft Certified Information Technology Professional at Edu Pro Makati

Experience

2018-Present Service Desk Analyst at Canon Business Process Services ,Ortigas Pasig city

•L1/L2 Sinefa Network Device Support
•Create user account in Active Directory/Office 365
•Create account,provide permission in Crm Dynamics AX

2016-2018 IT Specialist at Hammerjack Philippines Pty.Ltd

•Office365 technical support in the Australia and Philippines office.
•Deploy latest security updates, maintain network stability and patches of the software use by company.
•Configure of Network Switches, Linux Desktop, NAS and perform monthly backup

2015-2016 IT Administrator at Amikat Services Inc

•Managing Company AD and pushing GPO.
•Install the latest security updates and patches in the server .
•Update the ticket status in Jira and Zendesk to main HQ

2014-2015 IT Technical Support at Jezzrae

•Provide network support, installations and recommendation on company client.
•Perform hardware, and software repair according to client ticket.

2013-2014 Remote Desktop Support Specialist at People Plus Technology

• Advanced software repair, installations and troubleshooting in computers by via remote service tools.
• Undertake analysis, diagnosis and resolution
• Log, troubleshoot and track problems