SUMMARY OF QUALIFICATIONS
● 8+ years of experience in client services, and customer and client retention
● Experience with preparation of Canadian personal and corporate tax returns
● Expertise in preparation of financial statements, recording journal entries, reconciling and balancing accounts
● Ability to prioritize workload and complete assignments in a timely manner to meet tight deadlines
● Strong analytical skills to read, compare, and interpret figures and data
● Ability to work independently and in a team to achieve goals and meet deadlines in a fast-paced environment
● Very strong attention to detail, professional, likeable, positive attitude, always friendly and courteous when dealing with clients and colleagues
● Fluent in 4 languages: Pashto, Dari, Urdu (Hindi) and English, in addition can read and write Pashto and Dari

TECHNICAL SKILLS
● Profile Tax Software (T1 & T2), QuickBooks Online, CCH ProSystem FX, and CCH T1 Tax Prep
● Proficient in MS Office Suite: Word, Excel, PowerPoint and Outlook

EDUCATION

Honours Bachelor of Commerce – International Accounting and Finance
Seneca College, Toronto, ON, May 2017
Relevant Course Content: Financial Accounting, Managerial/Cost Accounting, Computerized Auditing, Business Finance, Business Statistics, Income Tax, Accounting Theory, Marketing, Project Management, Int’l Financial Management, Economics, Business Law, Organizational Behaviour, Business Cases, Business Systems, and Mathematics of Finance

RELATED PROFESSIONAL EXPERIENCE

Personal Income Tax Consultant January 2018 – May 2018
Sigma Tax and Accounting, Toronto, ON
● Prepared, reviewed and electronically filed tax returns using CCH T1 Tax Prep software
● Presented and explained to clients their tax return filings
● Approved or rejected clients for fast cash or instant refund
● Maintained communications with CRA in regard to clients’ financial information as their legal representative
● Held consultation meetings with clients about their business and/or self-employment income and expenses: home-office expenses, business automobile usage, travel expenses, and condition of employment
● Assisted senior tax manager with tax return working papers, bookkeeping, bank reconciliation, data entry, preparation of financial statements

Jr. Accountant/Tax Preparer January 2017 – May 2017
Brydon Professional Corporation, Whitby, ON
● Assisted in preparation Canadian corporate taxes using Profile Tax software to file tax returns, and MS Excel to produce working papers: adjusting journal entries, adjusted trial balance, balance sheet, statement of profit and loss, and required calculations
● Prepared Canadian personal taxes using Profile Tax software
● Assisted in preparation of US individual tax returns by preparing 1040 (W2, 1099INT, 1099DIV, and FBAR) using CCH ProSystem FX to file tax returns
● Supported senior accountants in bank account reconciliations, preparation of financial statements, production of expense reports
● Maintained ongoing communication with clients and the CRA with respect to clients’ tax returns
● Collected, assembled and maintained clients’ financial information in the computer system and followed company guidelines to ensure confidentiality and security of client information
● Assisted Office Manager with scanning, recreating the Organizer, updating the Task Tracker, and data entry
● Managed on average of 15 to 20 clients per week during the busiest time periods of the tax season

Senior Customer Service Representative October 2009 – November 2012
Long Distance Phone Cards, Toronto, ON
● Assisted customers in finding affordable long distance telecommunication products and services
● Researched and retained information of telecommunication products and services
● Made written memos to info. sheets to update information on products/services and destinations on MS Excel
● Assisted customers in resolving issues regarding products and services
● Trained new employees by introducing telecommunication companies, cards from various Telecommunication companies, their desired destinations, average talk time and the expiry period once activated, LDPC sales targets of certain products and services, cash handling, POS system, and also applications used to count inventory
● Provide exceptional customer service to retain customers and create new business
● Oversaw inventory tracking, and requested orders for inventory when low
● Managed cash handlings; made bank deposits, maintained petty cash, POS system, cash register and sales on credit, sales to non-ordinary customers (retailers)
● Oversaw monthly inventory count; produced sales reports, summary of products sold, summary of services provided, matched inventory count from software with physical inventory count records
● Utilized MS Excel and job specific applications built by IT to support daily operations

ADDITIONAL WORK EXPERIENCE

Security Guard November 2012 – December 2016
G4S Secure Solutions Canada, Toronto, ON