SUBRATA HALDER

Nationality: Indian

City: Kolkata

Date of Birth: 27/Nov/1993

Marital status: Unmarried

Email: [email protected]

Contact no: +971 0562653142

Passport No: L9594441

Languages: English, Hindi, Bengali

OBJECTIVES
⮚       Providing efficient and client focused customer support to contribute to the growth of an organization, where team work is a key factor and challengers are abundant as a vibrant member of a dynamic team.

CAREER SUMMARY
⮚       Proven customer support experience.

⮚       Customer orientation and ability to adapt/respond to different types of characters.

⮚       Ability to multi-task, prioritizes, and manages time effectively.

⮚       Excellent communication and presentation skills.

⮚       Hands-on experience in POS machine.

⮚       Hands-on experience in Night Audit.

⮚       Process well develops conceptual, communication and creative skills.

⮚       The ability to listen to and understand information and ideas presented through spoken words and sentences

QUALIFICATION
⮚       MBA In Financial Management (2018-2019) (Bharat Sevak Samaj)

⮚       Graduation (Bachelor in Commerce) (2011-2014) – Major in Accountancy (West Bengal State University)

⮚       Higher Secondary Education (2009-2011) – Commerce (West Bengal Council of Higher Secondary Education)

⮚       Secondary Education (2008-2009) – (West Bengal Board of Secondary Education)

COMPUTER KNOWLEDGE
⮚       Comp. Fundamental- MS-WORD 2003,

⮚       MS-EXCEL 2003,

⮚       MS-PowerPoint 2003,

⮚       Visual FoxPro.

⮚       Accounting Packages- TALLY ERP-9.0

⮚       Internet and E-Mail

SKILL SET
⮚       Customer Relations

⮚       Cash handling

⮚       Attention to details

⮚       Report analyzing

⮚       Ability to listen

⮚       Excellent Interpersonal

⮚       Creativity

⮚       Adaptability

⮚       Team Building & Training

⮚       Time management

JOB EXPERIENCE
Organization – 4-Front Management LLC

Location – Dubai, UAE

Current Job Profile – Assistant Cost Controller

Tenure – 1st August 2019 to present

Responsibilities-

Ø  Checking and finalizing petty cash expense summary report weekly basis.

Ø  Checking figures, postings, and documents for accuracy.

Ø  Checking and finalizing the entire credit / cash invoice and recording.

Ø  Preparing manual LPO and Invoices when required.

Ø  Reconciliation of SOA of vendors.

Organization – 4-Front Management LLC

Location – Dubai, UAE

Current Job Profile – Restaurant and Bar Cashier

Tenure – 13th May 2018 to 31st July 2019

Responsibilities-

⮚       Receive payments by cash, cheque, credit cards, vouchers or automatic debits.

⮚       Issue receipts, refunds, credits or change due to customers.

⮚       Do the voids, discounts and recalls also.

⮚       Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

⮚       Maintaining daily report of transactions.

⮚       Assist guest by providing information and resolving their complaints.

Organization – Desi Lunch Box

Location – Dubai International Airport T3, Dubai, UAE

Job Profile – Customer Service Provider cum Cashier

Tenure – 10th Jun 2016 to 10th May 2018

Responsibilities-

⮚       Handling problems regarding satisfaction with customer-related issues.

⮚       Confer with customers by telephone or in person in order to provide information about products and services, to take orders or cancel accounts, or to obtain details of complaints.

⮚       Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

⮚       Ensure high level of consumer satisfaction by building and maintain good relationship with potential customers.

⮚       Manning the cash register and handling cash transaction with customers.

⮚

Organization- Eden Pavilion

Location- Kolkata, INDIA

Job Profile-Waiter

Tenure-6th April 2013 to 12nd May 2016

Responsibilities-

⮚       Greet and welcome guests, and respond to specific requests in courteous manner.

⮚       Present menus to patrons and answer questions about menu items, giving recommendations.

⮚       Take orders from patrons of food or beverages.

⮚       Serve food and/or beverages to patrons; prepare and serve specialty dishes at tables as required.

⮚       Remove dishes and glasses from tables or counters, and take them to kitchen for cleaning.

⮚       Perform side work by helping to provide a safe and clean work environment.

HOBBIES & INTERESTS
⮚       Listening Music

⮚       Sports

⮚       Swimming

DECLARATION
I do hereby declare that all the information given above are true to the best of my knowledge and belief.

Date- 06-Apr-2020

Place-Dubai