Resume
of
Sumon Swarnoker
Mailing Address :-
House#40, Road#27, Floor#6A,
Rupnagar R/A, Mirpur-7, Dhaka-1216.
e-mail : [email protected]
Mobile : +88-01727439934, +88-01937875876.
Career objective:
I am working in a multi-national leading business organization and expecting to enlighten myself to build career as Information Technology (IT) professional. So that I can contribute a lot to achieve the organizational mission and vision through my academic and working experiences. I am looking for a job in such a position where I shall find ample scope and opportunity to work and contribute on communication particularly in IT field and promote myself.
Professional Profile:
I have been working in the different Multi-National, National, International NGOs and business organization more than 11 (eleven) years. I am responsible to support and contribute all aspects of MIS & IT function. I have analytical skill on IT and functioning plan & IT System Management. I have through knowledge and experience to operate ERP, IMIS and also live Software. I have vast experience on troubleshooting, networking, software and application. I am trained on Computer Hardware, Network, Graphics design & IT system management. In my educational background I have obtained Diploma degree major in Computer Science and Engineering from Khanjahan Ali College of Science and Technology under Bangladesh Technical Education Board. I have worked with Transparency International Bangladesh (TIB), Social Marketing Company (SMC), Monno Group of Industries (MGI) and Siemens Bangladesh Limited (SBL).
PROFESSIONAL HISTORY :
Job Experiences:
a. Name of the Organization: Siemens Bangladesh Limited.
Designation (position held): Assistant Manager – IT
Duration: From July 2017 to till now.
Key Responsibilities:
· GID Management #
o GID creation for new employee.
o GID modification when required like update Common Data, Leaving, Time period, User Type, Organization, Location, Sponsor GID and also deletion.
· AD (Active directory) Management #
o Create new AD user account both in AD001/AD005 and Legacy Domain (WW888) as per Siemens GS-IT standard.
o Update general information, organization information & also attribute editor information in AD user properties.
o AD user account disable, enable and also password reset.
o Add/remove user both in Security Group & Distribution Group and also update Group Scope.
o Create/delete/modification of Security Group & Distribution Group and also enable/disable it when required.
· SCD (Siemens Corporate Directory) Management #
o Deliver user information data of both new and existing employee of Siemens Bangladesh Limited and Siemens Healthcare Ltd. for updating SCD.
o Also deliver user information for modify or delete the user from SCD.
· Mailbox Management #
o Create/Delete both new user mailbox & and functional mailbox using Siemens WindowsPoweshell script and also ensure Mailbox Type, Mailbox Location and LTE Type.
o Mailbox permission request for user & functional mailbox and also assigns permission for Access Rights, Send Rights & Auto-Mapping.
· Siemens AdminIT #
o Create new client in Siemens AdminIT after receiving new laptop/desktop.
o Initiate reinstall and repair command from AdminIT.
o Generate BitLocker recovery key and Local Admin Credential.
o Add/remove main user GID in AdminIT and also provide user admin rights.
o Enable/disable/lock clients when required and also update client information.
o Assign various software which are not available in Siemens software basket.
· Corporate ID Card & PKI Service #
o Process (designing and printing) corporate ID card for Siemens Bangladesh Limited, Siemens Healthcare Ltd. & Third Party employees and also ensure their door access.
o Use WebLRA operator, WebLRA trust center and FIONA to write, rekey, certificate recovery and also revoke PKI certificate when required.
· File Server Management #
o Provide user & department wise file server access (both read & write) and also map network drive on user PC.
o Quota management for user and department wise storage allocation in file server.
o Create and modify different file screen templates for users to allow and exception image & executable file in server using File Server Recourse Manager.
o Take regular file server backup using Tape Drive.
· Manage print service (Y-Soft) #
o Install & configure Y-Soft in new print server and take regular backup.
o Add printer in Y-Soft and create CML group like Siemens Bangladesh Limited & Siemens Healthcare Ltd. and also provided group wise access to specific printer.
o Create user profile in Y-Soft to give access rights and assigning specific role as per management permission.
o Update & modify user information in Y-Soft like Cost Center, email address and GID.
o Y-Soft maintaining for enable various system features like jobs history, report download, users & device add/remove, recover scan file & print job etc.
o Ensure follow me print access & also troubleshoot print server when required.
o Download user & cost center wise monthly printer usage report.
o Regular communicate with printing service provider for monthly routine maintenance of our printers and also when required to ensure smooth printing service.
· Siemens Bangladesh Canteen Management System #
o Create employee profile in Canteen Management System and update/modify employee information (cost center, department, GID & PR Number, mobile number etc.).
o Design & print user canteen card and give access on it for using cafe system.
o Remove access right of employee canteen card if it is missing or after end of service period of employees.
o Adjust extra food token mistakenly print by users or system error and adjust excess food in system.
o Regular communicate with canteen management system service provider for maintaining system and also when any accessories needed.
o Ensure regular backup of canteen management system including user information.
o Regular crosscheck of food token with food supplier & align it with system and also maintain a excel log sheet.
o Generate monthly user wise and cost center wise canteen report.
· Access Control System (SiPass) #
o Add/remove users in access control system to give door access and also add access profile like Muster/General.
o Ensure regular backup of access control server.
· Service Now Ticketing #
o Create incident ticket in Siemens MyIT to having support from Siemens Global IT team for users.
o Continuous follow-up on pending tickets and give feedback to global team when required.
· Documentation #
o Prepare various excel sheet to maintain IT inventory on IT accessories, ID Card accessories and regular cross check with stock.
o Maintain register for take/handover laptop & IT accessories, temporary access card, printer tonner inventory and also various type of IT documents process.
o Prepare checklist for all laptop, desktop, server configuration.
o Prepare checklist for IT clearance after end of service period of an employee.
· End User Support #
o Provide day to day end-user support services both physically and also over phone.
o Add/remove Siemens certified software on user PC including SAP and also configured software as per requirements.
o Provide guideline to users about the usage of Siemens software including newly added Siemens tools like Circuit.
o Frequently go to user desk and ask them to ensure monthly security update including system update and newly roll out software.
o Trained up users for using various IT services (print service, canteen system, portable drive usage, Siemens authorized software using, file management on local drive, internet usage guideline etc.) and also increase their IT knowledge for how to troubleshoot his own PC.
· Other relevant activities #
o Involve myself with IT team for planning, implementing & monitoring changes in infrastructure configurations and also install / upgrade network system (LAN, WIFI & others).
o Create and manage virtual collaboration for communicate with local & global employee/ business partner for support, training and also meeting purpose.
o Maintain and monitor server base anti-virus software & ensure timely support for smooth operations of anti-virus.
o Perform system monitoring for security purposes.
o Manage hardware and software vendor relationships.
b. Name of the Organization: Monno Group of Industries (MGI)
Designation (position held): Assistant Manager, IT Infrastructure & Operation
Duration: From November 2016 to July 2017.
Key Responsibilities :
· Provide overall IT governance for the company.
· Plan, implement and monitor changes in infrastructure configurations.
· Develop and implement policies and procedures for overall (Factory & Head Office) Computer Systems operations and development.
· Install new servers and configure hardware.
· Install / upgrade network system (radio link, WIFI & others)
· Develop and maintain system standards.
· Maintain and monitor server base anti-virus software & ensure timely support for smooth operations of anti-virus.
· Perform daily backup operations both users profile in AD & server.
· Perform system monitoring for security purposes.
· Work with team to enhance current technologies to improve client services.
· Communicate regularly with executive management on information technology.
· Manage IT staff, which includes hiring, training, guidance and discipline.
· Develop best practices and written documentation for all server maintenance.
· Oversee the provisioning of the end-user services.
· Manage the financial aspect of IT development
· Manage hardware and software vendor relationships.
C. Name of the Organization: Social Marketing Company (SMC)
Designation (position held): IT Officer
Duration: From May 2014 to November 2016.
Key Responsibilities :
· Install all kinds of software including Operating Systems and application software.
· Distribution of Computers, UPSs, Printers, Projectors, Scanners etc for 12 area offices, SMC Factory and Central Ware House.
· Setup and configure of a computer as when required.
· Configure and maintenance Network Printer and Photocopier.
· Visit SMC Factory and also 12 Area Offices for troubleshooting as when required.
· Configure and maintenance server base anti-virus system.
· Upload and update daily sales data in IMIS.
· Send IMIS Basic Data to Area Offices.
· Provide end users support and troubleshoot all kind of computer problems.
· Configure and maintenance of wireless LAN and wireless router.
· Network & server maintenance.
· Configure, install and maintain IP Based CCTV and Access Control System.
· Network cabling and provide support for networking.
· Make backup CD of all the databases including IMIS, Accounts, BSP, HPTP, Attendance etc to preserve in Uttara Store.
· Copy Area Offices and CWH data of IMIS in Head Office Server.
· Maintain IT store & equipments.
· Planning & organizing skill for IT support.
· IT assets management & manage license software database and make requisition for purchase & renew software license.
· IT equipment inventory management system.
· Other IT administrative works assigned by management
d. Name of the Organization: Transparency International Bangladesh (TIB)
Designation (position held): IT Assistant
Duration: From April 2006 to May 2014.
Key Responsibilities :
· Maintain workstations and network devices.
· Hardware and software troubleshooting.
· Expanding and troubleshooting LAN.
· Maintain laptops, printers, scanners and other IT peripherals.
· Ensure IT help desk support.
· Take regular data backup & recovery and software updates.
· Ensure IT support in various events.
· Maintain IT store & equipment’s.
· Planning & organizing skill for IT support.
· Time management skill and Stress tolerance capability.
· IT equipment inventory management system.
· Knowledge in Networking LAN, WAN, DHCP, DNS, TCP/IP and Router.
· Other IT administrative works assigned by management
Education:
B.Sc. in CSE:
Department : Computer Science and Engineering
Year of Examination : 2nd Year, 6th Semester
Semester : Summer 2013
Institution : Atish Dipankar University of Science & Technology
Diploma in CSE:
Department : Computer Science and Engineering
Year of Examination : 2011
Result : 2.83 out of 4.00
Institution : Khan Jahan Ali College of Science and Technology
Board : Bangladesh Technical Education Board
Higher Secondary School Certificate (H.S.C.) :
Group : Science
Year of Examination : 2004
Result : 2.80 out of 5.00
Institution : Govt. M. M. City College, Khulna
Board : Jessore
Secondary School Certificate (S.S.C.) :
Group : Science
Year of Examination : 2001
Result : 3.88 out of 5.00
Institution : Khulna Zilla School, Khulna
Board : Jessore
Training Received:
a. Name of the training course : Internship on Computer Hardware, Software & Network.
Duration with year : 03 (three) months at 2010
Name of the Organization / Sponsor : Seek Way Computer, Jalil Tower, Khulna.
b. Name of the training course : Computer Hardware
Duration with year : 03 (three) months at 2006
Name of the Organization / Sponsor : The Standard Computer Training Institute, Khulna.
c. Name of the training course : Graphics Design
Duration with year : 03 (three) months at 2005
Name of the Organization / Sponsor : The Standard Computer Training Institute, Khulna.
d. Name of the training course : Gender
Duration with year : 01 (one) day at 2008
Name of the Organization / Sponsor : Transparency International Bangladesh (TIB).
KEY QUALIFICATIONS :
During my professional pathway I deal the area mention below:
· Install, configure and troubleshoot PC, Laptops, desktop applications and operating systems (e.g.: Windows 2k, WindowsXP, Windows7 to 10, Linux etc.).
· Ensure proper anti-virus measures on all desktop computers, laptops and servers.
· Monitoring and removal of unauthorized software.
· Monitor warranty of equipment and plan timely replacements.
· Evaluate hardware and make recommendations for purchase.
· Configure & install new hardware.
· Troubleshoot existing hardware.
· Install and configure network and stand-alone printers and print servers.
· Maintain positive liaison with vendors and monitor external repairs.
· Server Administration in Windows Server 2003, 2008, 2012 R2.
· Active Directory, Group Policy, Remote Access and Terminal Server.
· SMTP Server, POP3 and IMAP Server.
· LAN, Wireless LAN and WAN Infrastructure in Windows and MAC.
· TCP/IP, Sub-netting and Firewall.
· Operate Computer with Ms Word, Ms Excel, Ms PowerPoint, Adobe Photoshop, Adobe Illustrator, Adobe PageMaker etc.
· Work with stress situations & Priorities of task & work independently.
· Familiar to work within a team multicultural environment.
· Good Communication Skill in English & Bangla.
· Knowledge on Gender, rights, social justice and governance.
COMPUTER KNOWLEDGE:
§ Computer Skill on different application software.
§ Skilled in MS Word, Excel, Access & Power Point.
§ Graphics Design (Adobe Photoshop, Adobe Illustrator etc.).
§ Knowledge in operating Windows 98, 2000, XP, Windows 2003 & 2008 server, Linux.
§ Knowledge on Internet (Both e-mail & web browsing)
§ Networking and Internet: Setup and trouble shooting of LAN, Wi-Fi etc.
§ PC trouble shooting with Digital Camera, Projector, Printer, Scanner, Voice recorder, etc.
§ Sound knowledge on web programming language.
§ Data entry and monitoring, documentation and generate analytical report.
§ Basic knowledge on regular update of website.
§ Organize/attend meeting with regard to website, documentation etc.
§ Able to monitoring IT system management.
§ Knowledge on Installation of Different software.
PERSONAL INFOMATION :
Father’s Name : Shashanka Swarnoker
Mother’s Name : Banalata Swarnoker
Present Address : House#40, Road#27, Floor#6A,
Rupnagar R/A, Mirpur-7, Dhaka-1216.
Permanent Address : 92, Sir Iqbal Road, Baitypara,
Khulna-9100, Bangladesh.
Date of Birth : 13th February, 1986
Nationality : Bangladeshi (by birth)
National ID Number : 507 358 8286
Religion : Hindu (Sonaton)
Marital Status : Married
Service Length : 11(Eleven) Years
Sex : Male
Blood Group : A+(Ve)
LANGUAGE PROFICIENCY:
§ Bangali : Fluent in Speaking, Listening, Reading and Writing.
§ English : Moderate in Listening, Reading and Writing.
HOBBIES AND INTERESTS:
§ Reading of various books to gather knowledge.
§ Playing carom, cricket and reading of poems.
§ Traveling and Listening Music.
REFERENCES :
1.
Abu Sayeed Baten
Senior Manager-IT
Transparency International Bangladesh
MIDAS Centre (Level 4 & 5),
House-5, Road-16 (New) 27 (Old), Dhanmondi, Dhaka -1209.
Mob : 01713-065005
e-mail : [email protected]
2.
Shaikh Bashir Ahmed
Area Manager (CE)
Committee of Concerned Citizens (CCC)
Transparency International Bangladesh
273 Shawkatara Monzil, Khardar Roadm, Bagerhat.
Mob : 01714-092856.
e-mail : [email protected]
I certify that the information given in this CV is complete and accurate.
Sumon Swarnoker
24-11-2019
Signature & Date