Sumudu Harshani Operations & Customer Service Executive Sea, Air – Import, Export & Cross Trade
United Arab Emirates- DubaiAn energetic, innovative, and pro-active individual with an upbeat positive attitude, who also has extensive knowledge with a proven track record in managing a highly commercial operation in a fast-paced environment,
Experience of effectively successful co-ordination of Imports, Exports & Transhipment by Operations, Documentation, Customer service, Warehouse management and Accounting with an ability to handle multiple tasks under pressure by meeting deadlines and taking initiatives to work under minimal supervision.
Education
- 2005 G.C.E. (Advanced Level) Passed GCE A/L in Commerce, Business Studies, Accounting & General English in 2005 at Mary Immaculate Convent - Sri Lanka
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Verified by ICAS canada
- 2002 G.C.E. (Ordinary Level) Passed GCE O/L with 3A’s, 4B’s in 2002 at Mary Immaculate Convent - Sri Lanka
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Verified by ICAS canada
- 2010-2011 Institute of Charted Shipbrokers (ICS -UK) at Institute of Charted Shipbrokers (ICS -UK)
- 2011 Certificate course in Shipping & Logistics at National Association of Freight and Logistics. (NAFL-UAE)
Experience
- 2018- Till date Senior Operations & Customer Service Executive at Toll Global Forwarding - Dubai (United Arab Emirates)
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• In-depth knowledge about import /export /cross trade by Sea freight & Air freight
• On job experience of international freight forwarding job costing and quotations.
• Capability to handle freight inquiries, quotations, and coordination with local and international clients.
• Experience in rate & service negotiations with Shipping lines /airlines and overseas agents
• Proficiency in handling MNC clients and execution of time bound & critical sea/air shipments.
• Knowledge about customs procedures and port operations - 2017-2018 Senior Operations & Customer Service Executive at Tuba Way Shipping- Dubai ( United Arab Emirates )
- 2013-2017 Operations & Customer Service Executive at Triways Logistics - Dubai ( United Arab Emirates )
- 2011-2013 Customer Service Executive at Expo Freight Dubai LLC - Dubai ( United Arab Emirates )