OYEDEJI SUNDAY BABAJIDE
Address: 125, Ifesowapo community, Gaakanbi,
Ilorin, Kwara-State,Nigeria
08060982883, 08029244768 | [email protected]

CAREER OBJECTIVE:

A specialist with 6+ years of professional experience in customer relationship management and information analytics. Expert with a wide variety of communication, marketing, networking, and Microsoft system ability. Possesses a Bachelor’s degree in Business Administration. Intend to work with leading organization in demanding and challenging roles, which integrate academic and professional concepts to enhance relevant organization towards exposure to my career growth and aspiration.
PERSONAL DETAILS:
Date of Birth: August 21st, 1987
Sex: Male
State of Origin: Osun

WORK EXPERIENCE:
STERLING BANK PLC ILORIN, April, 2018-2019
Retail Marketing/off site ATM champion:
Duties:
• Opening of customer’s accounts and optimization.
• Resolving products and services problem by clarifying the customer’s complaints.
• Reporting marketing trends, gathering and analyzing data from the campaign to the retail marketing manager to enhance data in a virtual and easy-to-understand way.
• Using consumer statistics, i.e income information, debit, credit trends and value perceptions, retail marketing skills to develop promotional strategies for company’s financial trends.

COMMUNICATION NETWORK SUPPORT SERVICE LIMITED, Feb, 2012-2017
(CNSSL/ISON BPO/MTN)
Customer Care Representative and Relationship Management:
Duties:
• Maintaining a positive, empathetic and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments and complaints.

SEGUN ADEGBEYE ESTATE & ESTATE SURVEYOR AND VALUER, LAGOS June 2007- Dec 2011
Real Estate Marketing and Property Evaluation:
Duties:
• Conduct formal appraisals of real property or land before it is sold or mortgaged.
• Evaluate properties to establish market values and property ratings using internal and external sources.
• Keep abreast of current real estate market conditions and their effect on the apartment and commercial real estate markets in assigned geographic area.
• Assist in the construction of financial models including discounted cash flow.
• Responsible for data management including collection, verification, and analysis of sales, pending sales and listings, as well as maintaining other information required for the valuation process.
• Maintains property records by indicating any changes in the property.

SKILLS & STRENGTH
• Great interpersonal skills.
• Strong oral and written communication ability.
• Microsoft office suite proficient.
• Result achiever and meeting deadlines
• Strong decision-making ability.
• Marketing acumen
• Reporting and Data analyzing.
• Customer Service
• Computer Application skills (Ms-word, Excel, Ms-powerpoint, Ms-windows, Office automation)

EDUCATION:

Kwara State University. 2017
BSc (Business Administration) Second Class Upper

Lagos State Polytechnic, Lagos State. 2009
HND (Estate Management) Upper Credit

PROFESSIONAL TRAINING /QUALIFICATION:
• Certificate of Attendance – MTN- “ How May I help You” 27th July,2012
• Certificate of Participation -MTN- “Value Based Customer Service” 28th May, 2014
• Certificate of Participation -MTN- “Customer Expectation Delivery” 20th April, 2010
• Graduate Member – NIM (Nigeria Institute of Management) 2012
• Certificate in Computer Studies 2001

REFEREES
Available on request

Rr