SWEET SEL JANE VENTANA MEÑOSA

Purok Kagaykay Brgy.2, Bacolod City Negros Occidental; Philippines

Mobile No. 0935-237-2086

Email Address: [email protected]/ [email protected]

CAREER OBJECTIVE:

To apply as a Front Office in your company. To utilize and improve my profession abilities and skills through continuous contribution, dedication and learning that will enable me to grow.

EDUCATIONAL BACKGROUND:

BS Hospitality Management

West Negros University

Bacolod City, Philippines

(2011-2015)

Secondary:

Negros Occidental High School

Hernaez St; Bacolod City, Philippines

(2007-2011)

PROFESSIONAL EXPERIENCE:

Planta Centro Bacolod Hotel and Residences

Front Office Receptionist/Cashier/Supervisor

Corner of Araneta and Roxas Streets, Bacolod City Negros Occidental Philippines

January 27, 2016 – PRESENT

JOB DESCRIPTION:

Greet the guest on their arrival.

Check the availability of rooms in case of walk-ins.

Assign rooms & call the bell boy to escort guests to their rooms.

Use up-selling techniques to sell expensive rooms & also to promote other hotel services.

Coordinate room status updates with the house keeping department.

Notifying housekeeping of all check outs, late check outs, early check ins & special requests.

Address customer concerns and complaints promptly and professionally.

Post charges to customers and handle card and cash transactions.

Supervise associates in their assigned job duties.

Prepare a monthly report for the overall rooms occupancy.

Assist in hiring and training associates in front office duties.

Jollibee Foods Corporation

Service Crew

Corner La Salle Avenue and B.S. Aquino Drive, Bacolod, Negros Occidental, Philippines

July 16, 2015 – December 23, 2015

JOB DESCRIPTION:

Smile and greet the customer.

Take the order and do suggestive selling.

Call out the order.

State the amount of purchase.

Receive the payment and give change, if any.

Assemble the order.

Present the order and ask for repeat business.

CERTIFICATES AND TRAININGS:

TESDA NC II in Commercial Cooking

ShabuNiku Korean Restaurant (food server) Bank of Commerce (former Traders Royal Bank) Building, 12th Lacson St., Bacolod City (April-June 2015)

On the Job Training Hotel phase at Northwest Inn, Rizal St; Bacolod City, Negros Occidental (January-February 2015)

On the Job Training Restaurant phase at Check Inn Pension Arcade, Luzuriaga St; Bacolod City, Negros Occidental (December-January 2015)

On the Job Training Travel Agency phase at Jaunts and Journey’s Travel Centre, VSB Building 6th Lacson St; Bacolod City, Negros Occidental (October-November 2014)

On the Job Training Housekeeping phase ( bed making, room and bathroom cleaning ,inventory, and ironing) O’Hotel, Bacolod City, Negros Occidental ( March-April 2013)

On the Job Training Food and Beverage phase ( table setting, table skirting, napkin folding, waitering, mixing drinks) Pipeline RestoBar, 27th Lacson St, Bacolod City, Negros Occidental (March-April 2013)

On the Job Training Kitchen phase (cooking, stewarding, inventory) Sta.Fe Resort, Sta.Fe Bacolod City, Negros Occidental (March-April 2012)

ACHIEVEMENTS:

Academic Excellence Award: Academic Distinction (March 22, 2015)

Board Member of Supreme Student Government HM Organization (June-March 2014-2015)

Secretary of University Senior Officer HM Department (June-March 2014-2015)

Co- secretary HM NIGHT Event (March 2014)

Co- secretary HM SKILLS OLYMPICS Event (March 2014)

Service Awardee

EXTRA- CURRICULAR ACTIVITIES:

SEAOIL- Jesse Robredo: Emerging Leaders Camp (June18-20, 2014) University of St. La Salle, Bacolod City

Marriot Hotel Seminar, Hotel Orientation, Facilities and Operation (Cebu City)

Crown Regency Hotel and Spa Seminar, Hotel Orientation, Facilities and Operation (Cebu City)

Tourism Campaign Awareness Seminar (West Negros University)

Hotel Immersion Seminar (Natures Village Resort, Talisay City)

Perfect Barista Seminar (L’Fisher Hotel, Bacolod City)

Regional Hospitality and Tourism Convention (L’Fisher Hotel, Bacolod City)

Hospitality and Tourism Management Regional Summit (L’Fisher Hotel, Bacolod City)

SKILLS AND ABILITIES:

Customer Service

Computer Literate using Software Programs such as (Word, Excel, and Power Point)

Goal oriented and efficient in working in a multi-tasking

Fast learner and eager to learn new things

Can work under pressure

Honest, reliable, innovative, flexible and enthusiastic.

PERSONAL INFORMATION:

Gender : Female

Date of Birth: August 14, 1995

Height: 5’5

Weight: 50 kls

Civil Status: Single

Religion: Roman Catholic

CHARACTER REFERENCES:

MRS. DARRYLIN P. SUMALANGCAY

Hotel Manager

Planta Centro Bacolod Hotel and Residences

+639 234183321

MS. CARMELA RITA MARIQUIT

Human Resource / Sales Executive

Planta Centro Bacolod Hotel and Residences

034-468-0400 loc 220

MRS. GENEVIEVE P. TAN

CHTM Dean

STI-West Negros University

+639 198679845