Syed Ghalib Azharuddin
27 Panchlaish R/ A ● Chittagong, Bangladesh, Postal Code: 4000 ● Cell Phone: +8801708134835 ● Email: [email protected]

EDUCATION
Auckland Institute of Studies                                                                                                                                           May 2013- May 2016

Bachelor of Hospitality Management

Sunshine Grammar School and College                                                                                                                                         2008 – 2010

GCE O level

European Grammar School                                                                                                                                                                  2011-2012

GCE A level

EXPERIENCE
Food and Accommodation Company Ltd. Chittagong, Bangladesh                                                                     October 2016 –Present

(The Pavillion & Grand Park Hotel)

Head of Customer Relationship

● Take responsibility for the business performance of the restaurant and hotel

● Analyse and plan restaurant and hotel sales levels and profitability

● Respond to customer queries and complaints

·  Manage guest relations team to ensure the stff comply with all standards and operating procedures

·  Evaluate team’s performance and produce regular reports

·  Establish friendly relationships with regular hotel clients

Alexandra Park Functions Ltd. Auckland, New Zealand                                                                             April 2015 –September 2016

Food and Beverage Supervisor

· Assist the management with supervising staff including on the job training, updating rotas on the people system and reporting any staff issues to the F&B Manager immediately..

· To ensure dietary sheets are provided for guests with specific requirements

· Documenting all sales and forward all room charge receipts to front of house to be filed in guest accounts.

· Maintaining the profitability of the department.

· Develop good relations with all guests and club members

Eden Park Catering Ltd. Auckland, New Zealand                                                                                 February 2015 – September 2016 Team leader

· Actively work with others within the department and other business areas.

· Assist the Supervisor in running the shift.

· Train team members on relevant job skills.

· Ensure that all company policy and procedure is followed, including health & safety and hygiene legislation.

· Resolve any customer queries or issues and report these to the line manager

LEADERSHIP & ACTIVITIES
Bangladesh Association of New Zealand                                                                                                            June 2013 – February 2016 Team Leader

● Cooperate with executive board team members to fulfill the legacy of Bangladesh Association of New Zealand

● Collaborate with Industry professionals, faculty members and club leaders to create and develop programs

● Train and develop members (prospective and inducted) on operating as well as managing events with over 100 attendees

● Organize food fairs to promote Bengali food, festival and culture among the Bengali community and New Zealanders

ADDITIONAL INFORMATION
● Computer Skills: Microsoft Office (Word, Excel, PowerPoint, Access), Opera and Clarity Reservation Systems

● Languages: Proficient in English and Bengali; Conversational in Hindi

● Interests: Cricket, Soccer, Swimming, Traveling, Volleyball, Reading, Badminton, Music and Cooking

● Other Skills: Excellent customer service skills, Motivated, Team worker, Food preparation and Food safety regulations