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Sylvester Enwere Automotive Service Manager

Montreal Canada
1. Business AnalysisAutomotive TrainingCustomer Service ManagmentMaintenance ManagementService Process Management

1. Skills

2. Education

3. Work Experience

Education

Sept 2008 - Dec. 2010 Masters in Business Administration at University of Lagos

Specialized in Operations Management

Sept. 1982-July 1987 Bachelor of Engineering (Mechanical) at University of Nigeria, Nsukka

Graduated with option in Thermodynamics

Sept. 1977 - July 1982 General Certification of Education - West Africa at St Joseph Secondary School, Agege - Lagos

Experience

From 26th July, 2017- Till Date Head of Service at Toyota Nigeria Limited - Toyota Motor Company Japan distributors in Nigeria

Have won Bronze in the Toyota Motor Corporations, Japans “Customer Delight Excellence Award” for three consecutive years for the company

Sept 2006 till 26th July, 2017 Service Field Operations Manager at Toyota Nigeria Limited - Toyota Motor Company Japan distributors in Nigeria

1. Upgraded 75% of already established workshops to achieve Toyota Motor Corporation certification
2. Developed 13 new workshops to achieve 100% local Certification in Nigeria
3. Trained and certified 80% of the Service Advisors and 90% of the Technicians

2003 - 2006 Service Manager at GREAT BRANDS NIG. LTD. (Exclusive Distributors to British American Tobacco Co. Ltd.)

Initiated and established a Standard Operational Procedure for the companies fleet in multiple locations and developed regional workshops to support Supply Chain.