CV of TAIF RAHMAN

Address: Road: 13B, House: 67C-1, Block: E,

Banani, Dhaka- 1213

Contact# 9886757; Mobile# 01746503853, 01819210865

E-mail:[email protected]

Career Objective

Seeking a mid-level position in my specialization of Marketing / Finance/Customer Service in banks, multinational organization or any other reputed manufacturing or service industry.

Key Strengths

·         People & Resource Management: Managing people, Managing Inventory.

·         Communication & Co-ordination & Reporting Skills: Excellent oral & written skills in English. Had worked as first contact point between Robi Corporate Unit and internal & external clients for 3 years, corporate newsletter writing, and departmental email correspondence at Robi. Supreme Reporting & Analysis skills to generate various reports and submit to department heads and management.

·         Team Management & Leadership :Lead & manage a team of 20 executives as a “Customer Experience Team Leader” and 150 executives as “Shift In Charge” at “Customer Experience Unit” for about 3 years. Supervised an SME team of 12 members for 4 months. Managed & Supervised “Corporate Contractuals” for more than 2.5 years.

·         Key Account Management: Excellent key account management skills with regular account follow up, nurturing relationship, after sale service, problem solving, guidance, cross selling and account growth.

·         Organization: Have been actively involved in arranging corporate events such as Robi Corporate Iftar Party, Grahok Shomoe and World Cup Bonanza etc.

·         Reliable & Responsible: Outstanding time management skills to meet deadlines, able to work under pressure and also take quick and correct decisions. Have submitted all corporate reports on time for both internal and external reference.

Work Experience

Work Experience
Responsibilities
Organization: Shitatop Limited, Bangladesh
Designation: General Manager,Sales & Marketing

Time Period: 2012(October)-
continuing

·         Explore new business opportunities.

·         Represent the Parent Company as their agent/distributor to facilitate sales and business in designated territory.

·         Bridge the gap between the seller and buyer as representative agent.

·         Determine strategic planning related to new and existing product lines

·         Establish organizational policies and procedures in relation to sales.

·         Plan, direct and evaluate the activities of sales departments in relation to set parameters.

·         Align business strategy with enterprise goals.

·         Analyze the business to identify problems and/or opportunities and provide valuable insights to Top Management for necessary action.

·         Identify areas within business which needs updating or improving and recommend solutions.

·         Help in strategic planning, business innovation to help select the right projects and /or facilitate analysis of what needs to be done to bring the business.

·         Compile lists of prospective client using trade directories and other sources.

·         Meet with potential and existing buyers to enhance possibility of new/repeat purchase.

·         Lead sales team in building relationships with business clients to explore business opportunities

·         Contact and visit regular and potential clients to pursue business and to establish long term business relationship.

·         Quote and negotiate prices and credit terms, and completing contracts and recording orders

·         Monitor & follow up on the whole process from start to finish from quotation submission, negotiation, handling clarification both technical and commercial, Order Persuasion, Issuance of Performa Invoice, Draft and establishment of LC, Shipment schedule, documentation, updates on shipment release, payment and service assurance from the client.

·         Keep communication & provide update to the customer, suppliers/ parent company regarding customers’ requirement and try to align the parent company’s product offerings with customers’ needs.

·         Maintaining regular communication with potential and regular customers as part of CRM for present and future business opportunities.

·         Tender participation & processing of relevant documents to submit as per deadline and designated format.

·         Study the market and understand customers’ need, buying behavior to formulate strategies and understand new business avenues

·         Handle customer’s complain regarding any product and service and grievance if any and try to resolve the issue to ensure customer’s satisfaction.
Organization: Robi Axiata Limited, Bangladesh
Designation: SME Business Manager

Time Period: 2012(July) –
2012(October)

·         Explore the SME segment.
• Supervise & lead a team of 12 members to tap the SME Segment; provide strategic direction to team to ensure achievement of targeted sales
• Frequent Market Visit with the sales staff and personally to understand and assess competition, customers’ demands, customers’ buying behavior and provide useful insights to management for customized products and services if required.
• Provide the Top Management with regular inputs on current market scenario, market trend and buyer behavior and recommend suggestions to grab market share.
• Achieve the Revenue & Acquisition target as per Business & Project Plan.
• Manage & review performance of the team to facilitate achievement of set targets.
• Manage daily, weekly, monthly and other (ad-hoc) reports according and documentation to requirements for Management understanding
Designation  : Manager, Business Service & Compliance

Period:  2010(April) –
2012(July)

·         Reporting & Analysis of Corporate Account & Account Managers’ performance.

·         Plan & implement different initiatives to facilitate unit’s & KAM’s KPI target achievement.

·         Corporate Account database maintenance & co-ordinate with IT to generate unit & team reports.

·         Help the account managers and team leaders with useful information when requested to help assess their performance and time to time progress.

·         Preparing Unit’s daily, monthly, quarterly and yearly reports and submit to higher management as per deadline.

·         Monitor and ensure meeting of full compliance of Corporate Clients’ required documents, usage pattern as per BTRC guideline.

·         Co-ordination & Communication with Internal & external stakeholders.

·         Corporate Lead Management & distribution.

·         Contractual Staff supervision, training & performance evaluation and maintaining corporate helpline.

·         Resolving Corporate Customers’ complain if any within the shortest span of time.
Designation   : Manager, Large Corporate, Business Sales & Service, Market Operation                                                                                        Period:2009(October) –
2010(March)
·         Assess customers’ needs and explaining the goods and services which meet their needs

·         Acquire and update knowledge of employer’s and competitors’ goods and services, and market conditions

·         Collect information of all the existing and potential clients for future reference.

·         Sell corporate connections and solutions and increase the market share and visibility of Robi brand in corporate segment.

·         Achieving allocated BP Revenue target.

·         Monitor RGB & ensure churn management.

·         Keep in contact with existing clients and provide account manager’s service.
Designation   :Customer Experience Team Leader, Period   : 2007(March)-
2009(September)
·         Manage & supervise an assigned team of 20 executives & monitor performance.

·         Co-ordinate, assign and review the work of the executives.

·         Shift wise overall supervision & monitoring of executives as a shift in charge of 100 executives.

·         Provide product briefings & participate in UAT.

·         Prepare and submit daily, weekly & monthly performance reports.

·         Examine and verify accuracy of work and provide instant feedback and guidance to ensure accuracy of work.

·         Identify training needs and train workers in job duties and company policies.

·         International Roaming supervision & handling Roaming helpline.

·         Complain Management and resolution of inbound and outbound customers complains.

·         Market Visit at Retail level to understand market demand, customers’ brand & product preference and provide valuable inputs to management and team to formulate market driven products & services
Designation: Call Centre Executive

Period: 2005(July)-2007(February)
Provide one-stop quality Customer Service over phone and email to ensure positive customer experience.
Answer inbound calls and respond to emails fax and sms to provide customers with product and service information as per their information requirement.
Proactively aware/inform customers regarding our products/service
Build customer’s interest in services and products offered by the company.
Update existing databases with changes and the status of each customer/prospective customer.
Follow up the calls of the client with clerical duties which includes faxing, filling up paperwork, doing checks on credit references as well as liaising with other departments.
Designation   :Front Desk Executive

Period   :2004 (December) –  2005 (June)

·         Provide front end client service such as SIM change, scheme migration, ownership change, market transfer, regional transfer, reconnection, permanent deactivation, bill related information

·         New Activation & SIM Card Replacement.

·         Prepare daily & monthly “Stock Report”.

·         Customer’s Complain tracking and resolution

·         Customer’s Inquiry handling and educate them about new packages and services.
Organization: House of Sunshine Knitwear Ltd (Garments)
Designation   :Office Executive                                                                                                         Period   :2004(May)-
2004(November)

·         Preparing Shipment Schedule.

·         Preparing Order Status & Monthly Inventory & Wastage Report.

·         Assessing the Packaging information.

·         Monitoring Inventory to help minimize wastage of fabrics and threads

·         Working with the Merchandise & sales unit on process client orders as per deadline.

·         Working as “Assistant” for the GM.
Organization: General Electric Company of Bangladesh Ltd
Designation   : Intern                                                                                                                              Period   :2004(January)-  2004(April)
·         Market Research: Find out the “Market Potentiality” of “House Wiring Accessories” in Dhaka City.
Educational Qualifications

Name of Degree
Institution
Board
Passing Year(s)
Division/Class/

CGPA
Specialization
MBA
North South University

2008
3.22
Finance
BBA
North South University

2004
3.23
Finance & Marketing
HSC
Rifles Public College
Dhaka
1999
1st
Science
SSC
Wills Little Flower
Dhaka
1997
1st
Science
Training Details

Sl
Training / Course
Organizer/Location
Period
1
Global Entrepreneurship Week 2017: Start-up in e-commerce
Ecab/Canadian University of Bangladesh
14th November,2017
2
Taking the Sales to a Higher Level- An Account Management Approach
Mercuri International/ Hotel Sarina, Level 4, Plot 27, Rd – 17, Banani, Dhaka-1213
30th September & 1st October,2012
3
Thinking Strategically & Creatively
Enroute Management Consulting; Hotel Washington,56 Gulshan Avenue,Road:132,Gulshan-1,Dhaka-1212
3rd& 4th September,2012
4
How to Set Up Indenting Business & Run Its Functional Activities
Bdjobs.com Ltd; BDBL Building

12,Karwan Bazar,Dhaka-1215
13th July,2012
5
Personal Excellence through NLP
Sensei; Hotel Washington,56 GulshanAvenue,Road:132,Gulshan-1,Dhaka-1212
26th& 27th May,2012
6
Project Management Essentials
British Council; Hotel Washington,56 Gulshan Avenue,Road:132,Gulshan-1,Dhaka-1212
16th& 17th May,2012
7
Mind Mapping & Creativity
Pinnacle Executive Education;

Awal Centre (13TH Floor), 34, Kamal Ataturk Avenue, Banani, Dhaka-1213
13 April 2011
8
Professional PowerPoint and Presentation
Skills100;RIGS INN Hotel,Conference Room,House # 9, Road # 23/A, Gulshan-1
10th to 12th April,2011
9
Advanced Professional Tips on MS Excel 2007
Skills100, BD Jobs Office at Karwan Bazar, Dhaka
14-15th July,2010
10
Mastering Strategic Selling
Prothom-alojobs/

ProthomAlo Seminar Room
8thFebruary,10
 

Training (others)

Advance Selling, BSCS KV Introduction, Information Security Awareness Program, EBIS Corporate Messaging Platform, Cultivating Relationship at Workplace, Business Ethics and Code of conduct.

Professional Project Works

Prepaid Corporate Revolutionary Package, Customer Insight Management, BSS Customer Acquisition Process, BSS Sales Force Tracking System, Dynamic Credit Rating Process, Hot Swap, Business Sales & Service Manual & SOP, Postpaid Real time barring/unbarring Process, Robi Customer Retention Program(RCRP), M-Wallet Campaign, Golden Call offer.

Computer Skills

Word Processing & Presentation: MS Word, Power Point
Database/Spreadsheet: MS Excel, Microsoft Project, MS Access, SPSS
Graphics and Web Design: Microsoft Visio, DreamWeaver, Adobe Photoshop
Work Related Softwares : EBIS,WebsMAP,MINSAT,BSCS, CBIT, Report Online, CMS, Robi locator
Social Media Apps: SKYPE, VIBER, Messenger, Whatsapp, Zoom, Instragram
Other Professional Involvement

Enrolled as “Resource person at “Bdjobs.com”, “Prothom Alo Jobs” and “CPD, Bangladesh” to provide specialized training on Sales, Key Account Management, Business Communication and Customer Service. Also work as “Independent Consultant” on Project Works related to Sales, Key Account Management, Customer Service, Business Communication, IELTS and professional content writing.

Professional Certification

Completed training hour requirement for “Project Management Professional (PMP)” certification.

Completed “6 months diploma course” on “Apparel Merchandising” from BGMI.

Significant Individual Achievement

·         “The Employee of the Month” of “Customer Experience” for “October, 2005”.

·         One of the 10 outstanding performers of “Customer Care Division” in 2007.

·         Scored 7.5 in IELTS GT Mode with 7 in each band.

Reference:

Mr.Istiak Ahmed,

Head of Payroll

Eastern Bank

Email:[email protected]

Mobile:01987999777
Mr.Sajid Nurul Kabir

Entrepreneur & Former Senior Manager, Corporate Affairs

Standard Chartered Bank

E-mail:[email protected]

Mobile:01819210488

Mr.Abdul Hannan Chowdhury

Pro-vice-chancellor

Eastern University

Email: [email protected]

Mobile : 01713063097