Tanesha Cousley Administrative Officer, Customer Service Rep

Jamaica, St. thomas
Customer RetentionExcellent Communication SkillsMicrosoft SuiteResearching skills


Lot 264 Nanny Close, Red Hills Housing Scheme, Morant Bay P.O., St. Thomas, Jamaica

Phone: 876-326-5865/876-522-9192      E-mail: [email protected]






Organized and accomplished Administrative Officer with over eight (8) years of experience assisting with the Human Resource/Secretarial functions of a Human Resource Management and Administrative Department.


v  Exceptional Customer Service skills

v  Expert level Microsoft Word, PowerPoint and Excel skills

v  Champion of organizational policies

v  Strong administrative talent

v  Employee Relations

v  Productivity Improvement

v  Records Management

v  Well-developed interpersonal, communication and team skills

v  High degree of confidentiality and integrity

v  Knowledge of standard office procedures and practices

v  Detail Oriented



Associate of Science Degree in Business Studies – Montego Bay Community College, 2010

High School Diploma – Muschette High School, 1999

CXC General                                          Grades


Home Economics Management                              1

English Language                                                   2

Social Studies                                                         3

Integrated Science                                                  3

Mathematics                                                            3

Food and Nutrition                                                 3






SSC                                                        Grades


Language and Communication                             5

Child Care                                                             4

Social Studies                                                       4

Mathematics                                                          4

Food and Nutrition                                               4

Integrated Science                                                3


November 2018 – Present


Administrative Assistant (Level 2)


Tax Administration Jamaica


(Reports to the Senior Manager/Collector of Taxes)


Answers the telephone and route calls
Logs and dispatches mails (internal and external)
Transcribes and prepares Minutes of Meetings
Any other duties assigned
Maintain Employees files
February 2011 to October 2018

Jamaica Library Service – Administrative Officer (GMG/AM 2)

(Reports to the Deputy Director, Human Resource Management)

(Pension & Family Benefit Refund)

Administer and maintains employee files, personnel records, benefits programs.
Attended training sessions, workshops.
Liaising with the Pension Fund Provider on behalf of Pensioners.
Ensures that the relevant employees are notified of their impending retirement.
Manage the processing of pension benefits and pre-retirement leave (Leave calculation).
Reinforcing the understanding of staff benefits as it relates to Pensions.
Prepare and submit documents to the Ministry of Finance for processing of family benefit refund and pension as requested.
Types letters, memoranda and other correspondence
2008 – January 2011

Jamaica Library Service – Accounting Clerk

·         Maintains accounting records by making copies; filing documents.

·         Operates Cash Register.

·         Guiding and solving queries of customers.

·         Writing Cheques

2001 – 2008


Jamaica Library Service – Library Assistant


Enter and update patrons’ records on computers.
Process new materials including books, audiovisual materials, and computer software.
Sort books, publications, and other items according to established procedure and return them to shelves, files, or other designated storage areas.

Assisting with switchboard duties
Assist with the logging and dispatching of mails (internal and external)
Any other duties assigned
Transcribes and prepares Minutes of meetings

Customer Service Excellence – Jamaica Library Service/Management Institute for National Development (MIND)

Certificate in Data Entry – Almena Computer School (Montego Bay)


Available upon request


September 2008 to August 2010 Associate Degree in Marketing at Montego Bay Community College

Willing to relocate to Canada to contribute to it’s blossoming economy and to provide the best life for my family.


February 1, 2011 to November 4, 2018 Administrative Officer - Employee Benefit at Jamaica Library Service

Main duties were Employee benefits, preparing monthly, quarterly and annual reports, assisting with telephone duties.

November 5, 2018 to present Administrative Assistant at Tax Administration Jamaica

Reports to the Senior Manager. Assist at the Customer Service Desk when needed.