Personal data:
• Full Name : Tarek Mohamed Ahmed Elbana
• Birth date : 26/08/1988
• Birth place : Dubai, UAE
• Sex : Male
• Nationality : Egyptian
• Visa status : Employment

Education:
• Bachelor’s degree in commerce (Accounting section), September 2010 – Tanta University, Egypt
• Secondary education: passed with 85% marks, studied in Al-wuheida high school, Alwuheida street, Dubai.

Training And Certificates:
• Peach Tree (Accounting program)
Location: UAE, Sharjah
Start date: 11/09/2011
End date: 23/10/2011
Institute: Applied Training center

• Information security
Location: UAE, Dubai
Start date: 20/11/2013
End date: 20/112013
Institute: Dubai municipality training center
Work Experience:
1) CE Operator (control equipment operator):
Dubai municipality (Dubai, UAE) from 17/07/2011 till present
Responsibilities:
• Operate and supervise station units using SCADA system
• Coordinate the operation with main station
• Check the station units frequently to ensure that’s all unit running properly
• Record the running hours of main pumps, and the chemical concentration each hour
• Check the gas outlet, and maintain the gas ppm to zero
• Maintain sufficient amount of chemical and coordinate with my supervisor to request form the supplier
• Supervise the shipment of chemical from the supplier (by checking the amount delivered and the filling process)
• Mailing and reporting to my supervisors and to the engineers (daily reports, monthly reports, and yearly reports) for all transactions and processes.

2) Customer service and telesales representative:
TP-Link Co. (Tanta, Egypt) from 01/04/2010 to 30/03/2011
Responsibilities:
• Effectively manage large amounts of incoming calls
• Identify and assess customers’ needs to achieve satisfaction
• Meet personal/team sales targets and call handling targets
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Receive/Handle customer payments
• Convert inquiry technical calls to reach extra mile of customer satisfaction
• Influences customer to buy certain products or services

Language skills:
• Arabic : Mother Tongue, Fluent in reading, writing and speaking .
• English : Excellent in reading, writing , and speaking

Driving licenses:
• UAE Driving license (light vehicle)

Personal Skills:
• Excellent computer skills
• Strong interpersonal skills
• Excellent planning skills
• Strong problem solving skills
• Ability to work under pressure
• Strong desire to learn continually and grow professionally