Skype tariq.ahmad.ali.al.khateeb    · +962789946372· [email protected]

Tariq Ahmad AL-Khatib

Objective
Well educated and professional Bartender with a Bachelor’s Degree in Hotel Management and five stars food and beverage experience with well reputable hotel and resort chains possess a vast of knowledge of food, alcoholic and non-alcoholic beverages presentation and good customer service. Have an excellent customer service and supervisory skills and extensive knowledge of regulations regarding sanitation safety and cleanliness. I am enthusiastic to gain and obtain essential  knowledge and skills to become a hotel manager in the future so I look for food and beverage supervision / senior position that matches with my high education and qualification as well as with my experience and my desire

•Permanent work and healthy environment where I can grow within the well-known and reputable company.
Experience
Jan /2017 –  Feb./2018
Marriott ALForsan
Abu Dhabi- UAE
Bartender ( pre-opening team )
My Main achievements and Awards :-

· The best Friday brunch the best Ramadan Iftar in Abu Dhabi

· Training Certificate for Successfully Completing The Essential Food Safety ( Syscoms College ) June ,2017

· Certificate of Appreciation in recognition my dedication and valuable contribution to Marriott AL-Forsan – Abu

Dhabi January 2018

· Certificate of Appreciation in recognition my dedication and valuable contribution to Marriott AL-Forsan – Abu

Dhabi February 2018

· Certificate of recognition for the brilliant and successful 1st year ,2017 operation in AL Khayal Restaurant

· Certification of Excellence for amazing work during Ramadan 16th May 2017

· Certificate of Commendation for great effort and outstanding contribution to AL Khayal Restaurant June 2017

· Certificate of recognition for the brilliant and successful Ramadan Iftar operation during the holy month June 2017

· Certificate of achievement for pre- opening of Marriott ALForsan Abu Dhabi 2017

My Responsibilities:-

·          Greet the Guest Acknowledge and show interest in the guests immediate

·         Take Order & Make Drinks and explain and describe menu item and wine and beverage list to the guest and match guest needs of what the restaurant offer

·         Applying up selling technique by suggestively offer premium and ultra-premium brands.

·         maintain and mentoring beverage stock by applying first in first out to prevent the waste and to ensure the fridges are fully stocked and make food and beverage requisition for the daily operation

·         prepare mise en place and garnishes pre operation to ensure an effective and smoothly daily bar operation

April/5/2015 – April/5/2016
Hilton Hotels & Resorts King Hussein bin Talal Convention Centre managed by Hilton
Dead Sea -Jordan
Bartender ( pre-opening team )

My Main achievements Awards were:-

·         *Hilton spirit Teamwork certification recognizing my valuable contribution to the smooth operation of the world economic forum in the Dead Sea May 21 – 23, 2015 at Hilton Dead Sea

·         *I have completed over 80 courses at Hilton Worldwide University; The courses have helped me to improve my management skills and dealing with critical situations in positive and effective manner

·         Task force certification from Doubletree Hilton

·         beverage Sales and guest satisfaction ( SALT ) increased to 70 % while I was on task force

·         throughout suggestive selling and up selling technique and dealing urgency with all guests needs and

concerns

My Responsibilities were:-

·         Serve beverages and/or food to the guests in a friendly, courteous and timely manner.

·         Act as a cashier for the Lounge.

·         Prepare and set up the convention halls for the events, Conference, meeting

·         Anticipating the needs of the guests and responding politely to their requests.

·

Sep/2015 – Oct /2015 Doubletree by Hilton Hotel Aqaba (Task force)

Sep /13 / 2013 –Dec/ 30 /2013
Amman Airport Hotel
Amman –Jordan
Barman
My Main achievements were:-

§  *Thanks, letter had been posted to me on trip advisor from the guest

§  *bar sales increased to 45 % throughout suggestive selling and up selling technique

·         Service enhanced and guest satisfaction increased by matching customers desires to what the

§  bar offer and dealing urgency with all guests needs and concerns

My Responsibilities were:-

§  *Mix ingredients to prepare cocktails and other drinks.

§  *Wash glassware and utensils after each use.

§  *Pour wine and beer.

§  *Accept payment.

§  *Serve food to customers seated at the bar.

§  *Clean up after customers and clean work area.

§  *Order and maintain liquor and bar supplies.

§  *Arrange bottles and glasses to make attractive displays

Jan 2012 – Aug 2012
Damac Properties Global Emirates
Abu Dhabi -UAE
Catering Head Waiter

·         Supervise and train F&B operational staff to setup and handover the restaurant for breakfast, lunch and dinner service.

·         scheduling customer reservations, customer meal service,

·         The supervision of ancillary support staff.

·         *I’m also accountable for restaurant stock inventory management such as glassware, cutlery, and Silverware.

July 2011 – October 2011         Amman West Hotel           Amman – Jordan

Restaurant Captain

·         Provide professional service and finest foods to all guests, ensuring their stay will become a memorable experience.

·         *Ensure guest satisfaction and high standards of service for customers

·         Manage and motivate the team to develop the sales and the Quality of the services

·         *Apply the hygiene and safety rules

Sep 2009 – Dec 2009                                 Alpha Flight Services                            Queen Alia Airport –Jordan

Barista

·         Prepare and serve hot & cold beverages, such as coffee, espresso, tea

·         Clean and sanitize work areas, utensils equipment.

·         Clean service or seating areas.

·         Check temperatures of freezers, refrigerators, or heating equipment to ensure proper functioning.

·         Describe menu items to customers or suggest products that might appeal to them.

·         Order, receive, and stock supplies or retail products.

November 2008 – February 2009 Italian Restaurant Captain AL Qasr Amman Hotel – Jordan

August 2008 – November 2008 Beach Lounge Captain Movenpick  Dead Sea Resort & Spa – Jordan

June 2008 – August 2008 Main Restaurant Captain Regency Amman Hotel – Jordan

July 2007 – May 2008 Restaurant Waiter Kempinski Amman Hotel – Jordan

·         *provide professional service to guests, ensuring their restaurant visit will become a memorable dining experience

·         Welcome the customer warmly and help them make choices

·         Provide attentive service adapted to the customers’ demands

·         Serve the dishes and remove plates, glasses, dishes, and cutlery

·         Prepare for the following customers

·         Participate in tidying and cleaning the dining room

Education
2000-2005
Philadelphia University
Jerash, Jordan
(Bachelor’s degree)

§  Hotel and Tourism Management / Financial and Administration

· 1997-1999 Zarqa secondary school Zarqa/Jordan

Academic Department / General Secondary Examination Literary Stream

ONLINE & OFFLINE PROFESSIONAL COURSES AND TRAINING
·         Marriott learning and development

Aug/16/2017 Food & Beverage Foundational Skills Training – Bar Professional

Jul/31/2017 Complete Guide to Beverage: Wine, Jul/5/2017 Bar Arts Assessment

May/31/2017 Food & Beverage Foundational Skills Training – Wine Short Course

May/28/2017 Food & Beverage Foundational Skills Training – Whisky Short Course

May/25/2017 Bar Arts Certification – Beverage Cost

·         2015 – 2014 Hilton Worldwide University

1-Hilton Bar and Lounge, 2-Hilton Executive Lounge, 3-Code of Conduct Training,4- Hilton Make it

Right eLearning,5- Breakfast at Hilton,6- Eco Learning 2 (English Version), 7-Hilton All-Day

Restaurant, 8- Hilton Room Service,9- Hilton Specialty Restaurant, 10- Hilton Telephone

Handling,11- LIVING SUSTAINABLY – SAVE EVERY DROP, 12 – Hilton Complaint Handling, 13-

Hilton Meetings Operational Training,14 Everybody Affects Customer Satisfaction, 15-Body

Language for Persuasion,16- Effective Body Language,17- The Value of Social Media,18- Are

You Working at Your Maximum Level of Productivity? , 19- Bed Bug Training – Full Service and

Luxury Brands, 20- ADA Service Animals, 21- The Food and Beverage Industry Overview: Version

3, 22- Operations Management: Management of Quality, 23- Basic Accounting Principles and

Framework, 24- Six Sigma Measurement Systems.

·         2014 – 2015 online management course QED Training (UK)

·         Nov 2014 Serve Safe Food Handler Certified(IL2WQYER99) – California USA StateFoodSafety.com

·         Dec 2014 Responsible Beverage Service(J4G4-R125PF)- California USA StateFoodSafety.com

·         Aug 2013 Jordan Expert – Jordan Tourism Board

·         Dec 2008 – Aug 2009 Inclusive Aviation Science – Pioneer Academy

·         Jun 2005 – Sep 2005 English course – British Council Jordan

·         11/8/2003-23/8/2003 Room Service – Le Méridien –Amman Hotel

·         Jun 2000 – Sep 2000 Microsoft Office applications – AL-Sadiq center Jordan

SKILLS
·         Computer Skills (Microsoft Office –Micros – P.O.S – Galileo –Horizon Front Office , birch system   )

·         Provide gorgeous Customer service to all guests through professionally greeting with friendly smile and appropriate manner, answering the phone and urgently responding to the guest requests, handling Complaints to ensure positive memories customer experiences of restaurant services.

·         Upselling and suggestive selling technique listening to customers and identifying up-selling

Opportunities and matching customer’s desires to what the restaurant offers, for example, a customer orders cheese I offer a glass of Port or champagne.

·         Inventory Management minimizes the west by using an older product first as long as they are safe to use ( first in first out )

·         Time management skills to set my priorities and getting tasks done before deadline

·         Intensive food menu and beverage list knowledge such as ( wine, beer, liqueurs, spirit, cocktails

, food recipes )

LANGUAGES
Arabic (Native or bilingual proficiency) Mother tongue.

English (Professional working proficiency)

Spanish (Elementary proficiency)

Italian (Elementary proficiency
References
References are available upon request.