Tashane N. Amos

615 Astor Avenue, Horizon Park.

Spanish Town, St. Catherine.

Cell # (876) 363-9008 or (876) 330-0313Home # (876) 648-7672

Email: [email protected]

EXPERIENCES
Kris An Charles Investment Ltd     – Loans Officer                      March 2016 – March 2019

Scope and duties:

Credit Assessment and Business Development

•         Drive profitability through client relation and service marketing.

•         Evaluating personal and business loan applicants and documentations.

•         Providing customer service, service/product information and requirements.

•         Conducting loan interviews and ascertain affordability.

•         Writing loans and request approvals.

•         Preparing Committee loan request.

•         Conducting field visits for business loans and for prospective institutions.

•         Preforming collection duties and preparing reports.

•         Providing after service care.

•         Executing Credit collection duties via outbound calls.

•         Maintaining loan portfolio

•         Assisting account/customer queries and requests.

•         Suggesting promotional and marketing ideas.

•         Conducting presentations and sensitization sessions on service offerings.

•         Implementing and executing tasks to exceed meet monthly individual and branch targets.

•         Proposing, organizing and executing branch marketing activities.

•         Preparing stationery and petty cash requests.

•         Recording, issuing and receiving disbursement/payment cheques.

•         Executing the necessary steps to verifying client’s information.

•         Conducting basic market research and customer surveys.

•         Planning and executing customer appreciation day activities.

•         File management.

•         Oversee supervisor’s desk in her absence.

Jamaica Business Development Corporation- Sales Assistant      April 2012 –March 2016

Scope and duties:

Sales and Marketing

•         Drive store profitability through product merchandising, customer relation and sale activities.

•         Interact and appeal to a diverse customer base.

•         Build and sustain customer relation to facilitate a pleasant shopping experience through courtesy and knowledge.

•         Implement and execute tasks as a means to exceed sales target; ensuing in positive feedbacks and results.

•         Propose, organize and execute promotional activities.

Operations and Management

•         Managed store operations with key holding responsibility; store opening and closing procedures.

•         Conduct cash and inventory checks and reconciliation.

•         Hold accountability for cashiering activities, credit card transactions and daily cash lodgments.

•         File management and data entry.

•         Prepare quotes and invoices.

•         Prepare reports weekly, monthly and when requested.

•         Prepare requisitions (Stationery, petty cash, change orders, product, etc)

•         Monitor and report on facilities and infrastructural occurrences.

•         Provide solutions and recommendations related to inventory and store operations.

•         Implement and initiate cost cutting measures.

Digicel Jamaica Limited       – Telesales Agent                                July 2010 – Oct 2011

Scope and duties:

•         Drive profitability through product marketing, sale activities and customer relation.

•         Marketing and sales of “Digicel’s 4G” products and services.

•         86% success rate in realizing monthly sales targets.

•         Provide technical assistance that is related but not limited to the 4G Broadband service.

•         Conduct checks and advise as it relates to customers’ accounts.

•         Executing duties whilst maintaining an above average call quality score of 90 %.

Digicel Jamaica Limited       – Promotion Representative                          Sept- Oct 2009

Scope and duties:

·         Conduct indoor promotions on the behalf of Digicel at branches of Bank of Nova Scotia.

Courts Jamaica Limit – Customer Care Representative                           Nov – Dec, 2006

Scope and duties:

·         Customer services.

·         Performed administrative and general office tasks assigned.

EDUCATIONAL MILIEU& QUALIFICATIONS

University Of Technology Jamaica                                                Sept 2010 –Dec 2015

237 Old Hope Road, Kingston 6

Bachelor’s Degree in Business Administration – (General Management / Finance and Banking)

St. Catherine High School                            Sept 2007 – June 2009

35    St. John’s Road, Spanish Town

Advance Proficiency Diploma – Humanities

Spanish Town High School                                                              Sept 2003 – June 2007

Corner of Ellis and Young Street, Spanish Town

Caribbean General Proficiency Examination – (CSEC)

Certificates

•         City and Guilds – English for Office Skills – Level 1

•         Jamaica Secondary Certificate School Certificate

ACHIEVEMENTS&ACTIVITIES

·         Achievements (2014/15)– Certificates of commendation for performances at the University of Technology.

·         Clubs & Associations–Precedent member of 4H, Drama, ISCF, Debating Society, Peer Educator, Key Club, Jamaica Red Cross Society and member of the Spanish Town High School Challenge Quiz Team 2006 – 2007.

TRAINING & INTEREST

•         Training – Customer Care, Sales including Tele-sales, Cashiering, Microsoft Office, Gift wrapping, and Logistics from the Maritime Institute of Jamaica.

•         Software -Counterpoint, ALEPO, MINSAT amongst other customer care/service programs.

•         Language – Basic Spanish. Keen on being fluent in the language.

PERSONAL ATTRIBUTES

·          Conscientious, resourceful, motivated and pleasant.

·          Open minded and enthused with reference to developing good relations and building rapport with individuals.

·          Flexible yet organized and effective working independently or in a team.

·          Keen on professionalism, work ethics and time management.

·          Open to sharing ideas which will increase efficiency and effectiveness of any task.

•         Able to use soft skills to resolve technical and interpersonal problems among individuals.

REFERNCE      Available Upon Request
Tashane N. Amos

615 Astor Avenue, Horizon Park.

Spanish Town, St. Catherine.

Cell # (876) 363-9008 or (876) 330-0313Home # (876) 648-7672

Email: [email protected]

EXPERIENCES
Kris An Charles Investment Ltd     – Loans Officer                      March 2016 – March 2019

Scope and duties:

Credit Assessment and Business Development

•         Drive profitability through client relation and service marketing.

•         Evaluating personal and business loan applicants and documentations.

•         Providing customer service, service/product information and requirements.

•         Conducting loan interviews and ascertain affordability.

•         Writing loans and request approvals.

•         Preparing Committee loan request.

•         Conducting field visits for business loans and for prospective institutions.

•         Preforming collection duties and preparing reports.

•         Providing after service care.

•         Executing Credit collection duties via outbound calls.

•         Maintaining loan portfolio

•         Assisting account/customer queries and requests.

•         Suggesting promotional and marketing ideas.

•         Conducting presentations and sensitization sessions on service offerings.

•         Implementing and executing tasks to exceed meet monthly individual and branch targets.

•         Proposing, organizing and executing branch marketing activities.

•         Preparing stationery and petty cash requests.

•         Recording, issuing and receiving disbursement/payment cheques.

•         Executing the necessary steps to verifying client’s information.

•         Conducting basic market research and customer surveys.

•         Planning and executing customer appreciation day activities.

•         File management.

•         Oversee supervisor’s desk in her absence.

Jamaica Business Development Corporation- Sales Assistant      April 2012 –March 2016

Scope and duties:

Sales and Marketing

•         Drive store profitability through product merchandising, customer relation and sale activities.

•         Interact and appeal to a diverse customer base.

•         Build and sustain customer relation to facilitate a pleasant shopping experience through courtesy and knowledge.

•         Implement and execute tasks as a means to exceed sales target; ensuing in positive feedbacks and results.

•         Propose, organize and execute promotional activities.

Operations and Management

•         Managed store operations with key holding responsibility; store opening and closing procedures.

•         Conduct cash and inventory checks and reconciliation.

•         Hold accountability for cashiering activities, credit card transactions and daily cash lodgments.

•         File management and data entry.

•         Prepare quotes and invoices.

•         Prepare reports weekly, monthly and when requested.

•         Prepare requisitions (Stationery, petty cash, change orders, product, etc)

•         Monitor and report on facilities and infrastructural occurrences.

•         Provide solutions and recommendations related to inventory and store operations.

•         Implement and initiate cost cutting measures.

Digicel Jamaica Limited       – Telesales Agent                                July 2010 – Oct 2011

Scope and duties:

•         Drive profitability through product marketing, sale activities and customer relation.

•         Marketing and sales of “Digicel’s 4G” products and services.

•         86% success rate in realizing monthly sales targets.

•         Provide technical assistance that is related but not limited to the 4G Broadband service.

•         Conduct checks and advise as it relates to customers’ accounts.

•         Executing duties whilst maintaining an above average call quality score of 90 %.

Digicel Jamaica Limited       – Promotion Representative                          Sept- Oct 2009

Scope and duties:

·         Conduct indoor promotions on the behalf of Digicel at branches of Bank of Nova Scotia.

Courts Jamaica Limit – Customer Care Representative                           Nov – Dec, 2006

Scope and duties:

·         Customer services.

·         Performed administrative and general office tasks assigned.

EDUCATIONAL MILIEU& QUALIFICATIONS

University Of Technology Jamaica                                                Sept 2010 –Dec 2015

237 Old Hope Road, Kingston 6

Bachelor’s Degree in Business Administration – (General Management / Finance and Banking)

St. Catherine High School                            Sept 2007 – June 2009

35    St. John’s Road, Spanish Town

Advance Proficiency Diploma – Humanities

Spanish Town High School                                                              Sept 2003 – June 2007

Corner of Ellis and Young Street, Spanish Town

Caribbean General Proficiency Examination – (CSEC)

Certificates

•         City and Guilds – English for Office Skills – Level 1

•         Jamaica Secondary Certificate School Certificate

ACHIEVEMENTS&ACTIVITIES

·         Achievements (2014/15)– Certificates of commendation for performances at the University of Technology.

·         Clubs & Associations–Precedent member of 4H, Drama, ISCF, Debating Society, Peer Educator, Key Club, Jamaica Red Cross Society and member of the Spanish Town High School Challenge Quiz Team 2006 – 2007.

TRAINING & INTEREST

•         Training – Customer Care, Sales including Tele-sales, Cashiering, Microsoft Office, Gift wrapping, and Logistics from the Maritime Institute of Jamaica.

•         Software -Counterpoint, ALEPO, MINSAT amongst other customer care/service programs.

•         Language – Basic Spanish. Keen on being fluent in the language.

PERSONAL ATTRIBUTES

·          Conscientious, resourceful, motivated and pleasant.

·          Open minded and enthused with reference to developing good relations and building rapport with individuals.

·          Flexible yet organized and effective working independently or in a team.

·          Keen on professionalism, work ethics and time management.

·          Open to sharing ideas which will increase efficiency and effectiveness of any task.

•         Able to use soft skills to resolve technical and interpersonal problems among individuals.

REFERNCE      Available Upon Request