PROFILE

Experienced, university educated, Human Resources, Customer Service and Administrative oriented Professional with 10 years’ experience working within the Finance, Training and Retail sector.  I have strong interpersonal skills, customer service, administration skills, which has over the years helped me effectively, manage and complete business transactions while managing individuals from various cultures and backgrounds. I also possess proven ability to work under pressure, meeting and exceeding rigid deadlines.

SKILLS, QUALITIES, AND ATTRIBUTES

·         Exceptional understanding of Interpersonal relationship, which aims at achieving excellence service through customer service for both internal and external customers.

·         Exceptional Employee Relations experience including, contributing to investigations of complaints,  managing employee disciplinary issues up to and including termination in accordance with local legal and best practices

·         Providing Business Advisory services including working with Managers to identify cause of various issues such as High turnover or engagement concerns

·         Excellent understanding of policies, process and procedures including creating as needed.

·         Expert knowledge of Microsoft Word, PowerPoint, and Excel.

·         An exceptional team player with willingness and ability  to learn quickly

·         A positive self-motivator with sound organizational,  analytical skills and the ability to meet tight deadlines

·         Highly adaptive and willing to accept challenges and work under pressure with minimal supervision

WORK EXPERIENCE

Customer Service Representative

Wellwise by Shoppers Drugmart, Etobicoke (Canada)                                            2018– Current

·         Provided superior customer service including follow up calls, meeting or exceeding service level agreements and completing detailed documentation of transactions.

·         Met all performance targets including performing store opening and closing on a regular basis

·         Resolves customer complaints, by investigating problems and advising on best alternatives to provide solutions

·         Conduct monthly Health and Safety routine check

·         Assist with  customer’s exchange and proffer solutions to questions with regards  the merchandise

·         Sell  medical products and offered associated services to customers

·         Update job knowledge by participating in learning sessions

·         Liaise with Ontario Disability Support Program and Workplace Safety & Insurance Board on behalf of the customers to get their monthly supply approved.

·         Arrange and ensure the delivery of  Ontario Disability Support Program and Workplace

Safety & Insurance Board customers get their monthly supplies

Accomplishment

·         Earned a five star google review and reviews rating from customers

HR Coordinator/ Recruiter (part-time, temporary)

Ex-Sell Sales and Merchandising, Oakville, Canada                                                    2017–2018

·       Organized and maintained a database of all recruitments channels and contacts.

·       Conducted pre-screening and interviews through Skype and Telephonic calls

·       Used various job boards and the internet to source and recruit candidates for placement at

·      various client companies.

·      Contribute to team effort by accomplishing related results as needed

·       Maintained compliance by ensuring all documentation is correct and supported the employee

·       survey process.

·       Organized new employee orientation program and shared information about company policies.

Administrative Assistant

Christ Apostolic Church (Bethel) Toronto, Ontario                                                    2017– 2017

·         General Office Administration including maintaining volunteer, donor, and sponsor lists and ensuring key contact is kept up to date and preparing correspondence.

·         Set up counseling and appointments

Head of Human Resources/Administration

Parkway Microfinance Bank Limited (Lagos, Nigeria)                                            2008 –2015

·         Managed a team of 5 with increases periodically for specific projects

·         Managed recruiting process, including attraction, selection and interviewing

·         Facilitated, Formulated, Coordinated and ensured proper introduction of training programs.

·         Developed job descriptions and role profiles for all positions in the company

·         Managed  payroll for 200-250 employees

·         Maintained automated database containing HR related statistics and preparing periodic reports

·         Developed And Implemented Human Resources Policies, Strategies, and practices

·         Ensured staff performance appraisals are conducted timely, effectively and objectively

·         Provided advice on the disciplinary and grievance process, compensation and payroll issues

·         Ensured all Human Resource & disciplinary reports are prepared and documented

·         Lead meetings to discuss promotion and rising stars within the employment-population

Accomplishment

·         Facilitated and conducted  interviews  with over  1000 individuals to lead to the recruitment  of over 200 staff  at the startup of the bank

·         Managed staffing for  three, newly constructed additional branches of the bank

EDUCATIONAL BACKGROUND & QUALIFICATION

ACCES Employment –          Sheridan College, Brampton                                    08-09/ 2017

Completed an HR Bridging program, for International Trained Human Resources Professionals Gained knowledge and expertise about the Canadian employment environment including Canadian Legislation, Health and Safety, Industrial Relations, Employment Law & Diversity

Ontario Tourism Education Corporate (OTEC)

Service Excellence                                                                                                        Oct 2016

University Education                                                                                                1995 – 1999

The University Of Lagos, B.Sc. (Hons) Sociology

VOLUNTEER EXPERIENCE

ST. MARK CATHOLIC ELEMENTARY SCHOOL, ETOBICOKE

Volunteer- Kindergarten Class and Grade 3 & 4                                                      2016 –2017

·         Assisted in kindergarten classroom, by shadowing a student that is working on self-regulation