THERESA MILLER

315 – 3805B Marlborough Drive N.E

Calgary, AB T2A 5M2

[email protected]                                                                                                         403.707.8583
OBJECTIVE

To obtain a position at an organization that will enable me to contribute to its continued success by utilizing my service oriented and office administrative abilities

HIGHLIGHTS OF QUALIFICATIONS & EXPERIENCE

·         Over 10 years’ customer service and office administration experience

·         Medical Office Administration Diploma (Awarded for outstanding academic performance)

·         Strong focus on achieving results

·         Excellent Communication skills (written and oral)

·         Ability to engage in team building and teamwork

·         Excellent data entry skills (55 words per minute)

·         Advance computer skills in Microsoft Office/ Accuro Software

·         Strong tolerance to stressful situations, remaining focus at all times

·         Ability to engage and speak to clients efficiently, in person and over the phone

·         Excellent time management, organizational and planning skills

·         Excellent skills in working with people of diverse backgrounds

·         Ability to adapt, be flexible and thrive in a fast pace and evolving environment

WORK EXPERIENCE

Cashier (Part time)

Walmart Canada                                                                                                                      February 2016 –  Present

·         Greet all customers warmly and ensure satisfaction during all aspects of customer shopping experience

·         Provide excellent customer service to all customers

·         Operate a Cash Register by scanning merchandise quickly and accurately

·         Accepting all forms of customer payments according to the company guidelines

·         Accept returns and exchanges and provide refunds

·         Make change and issue receipts to customers

·         Assist customers with enquiries even when off duty and ensure that safe work practices are followed

Canada Post

Volume Counter Clerk                                                                                                                                                   April, 2015

·         Accurately sorted mails for distribution

Marlborough Mall Medical Clinic

Medical Office Assistant (Part time)                                                                                       November 2014 – January 2015

·         Processed and triage patient visits and referrals

·         Scheduled patient’s appointments and follow-up visits

·         Reviewed patient charts for accuracy and completeness

·         Printed labels and prepared specimens for diagnostic testing

·         Faxed, Scanned and linked documents to patient records

·         Conducted and recorded patients’ vital signs

·         Processed incoming diagnostic results

·         Received and routed calls and contacted patients under physicians’ direction

·         Prepared surgical equipment for physicians

Canmore Regional Hospital, Long-term Care Unit

Volunteer                                                                                                                                                                      2011 – 2014

·         Served meals and assisted residents as needed

·         Provided entertainment and companionship for residents

THERESA MILLER

[email protected]                                                                                          403.707.8583
WORK EXPERIENCE (Continued)

Day and Carpet and Cleaning                                                                                                                           2008 – Present

Administrative Assistant

·         Type and proofread correspondence, invoices and presentations

·         Answer telephone and electronic enquiries

·         Relay messages and direct calls as necessary

·         Make travel arrangement and organize itinerary

·         Monitor and maintain the organization’s website

·         Maintain manual and electronic filing systems

·         Manage all schedules of work to be completed

·         Sort and distribute incoming communication data, including faxes, letters and emails

·         Order workplace supplies and maintain record

·         Schedule and verify appointments and meetings of the Director

Ministry of Local Government/Saint Mary Parish Council                                                                         1996 – 2008

Administrative Assistant

·         Provided general administration assistance to Human Resource Manager

·         Transcribed and typed minutes

·         Proof read and edited correspondence

·         Organized and Co-ordinated events

·         Typed and mailed letters to various stakeholders

·         Provided information to clients in person and on the phone

·         Arranged for courier services and received and relayed messages

·         Responded to clients concerns/complaints

·         Maintained both hard and electronic copy of files

·         Scanned, emailed and faxed documents

EDUCATION & TRAINING

Medical Office Administration Diploma

Evergreen College                                                                                                                                                                 2015

Certificate of Participation

Banff Fire and Safety Limited                                                                                                                                                  2014

Basic Life Support for Health Care Provider Certificate

Heart and Stroke Foundation                                                                                                                                                  2014

Incident Investigation Certificate

Alberta Hotel Safety Association                                                                                                                                            2012

First Aid and CPR certificate                                                                                                                                                2012

Canadian Red Cross

Personal Development & Customer Service Training Certificate

Saint Monica’s College                                                                                                                                                            2007

Business Writing

Management Institute for National Development                                                                                                                2006

Administrative Management Level 1

Management Institute for National Development                                                                                                                2003