THOMAS JOSEPH ASHE IV
12904 Grays Pointe Rd, #A
Fairfax, Virginia 22033
703-371-6547
[email protected]

PERSONAL OBJECTIVE:

Current Software Support Analyst experience seeking a technical/functional position. I hope to obtain a position in the computer industry that will allow me to utilize and broaden my technical knowledge of computers, databases, internet security, systems support, and customer service.

QUALIFICATIONS:

●       Strong written and verbal communication skills

●       Familiarized with Windows 7, Mac, and Linux(Ubuntu) Operating Systems

●       Experienced with the use of SQL Server, Oracle, Microsoft Office, PuTTY, Notepad++, Metasploit, Salesforce, WebEx.

●       Proficient in programming SQL, Java, XHTML, PHP, Javascript, and C

●       Self-motivated team player

●       SQL query development with experience writing stored procedures and triggers

CERTIFICATIONS:

●       SY0-401: CompTIA Security+ (In Progress: Estimated Completion 8/2018)

EDUCATION:

Radford University
Bachelor’s Degree in Computer Science
Radford, Virginia
June 2012
●       Database Administration Concentration

●       Certifications:

o       NSTISSI: Information Security Professional

o       CNS 4013E: System Administration

New River Community College
Associate’s Degree in General Studies
Dublin, Virginia
May 2010
RELATED INFORMATION TECHNOLOGY COURSES:

●       Database I & II – An introduction to database systems including the relational model, SQL, security, database design, and stored procedures. (II)Modeling, manipulation of large sets of data, with an in-depth coverage of triggers, assertions, PL/SQL, and advanced modeling concepts.

●       Computer Systems and Database Security – Threats and vulnerabilities in software systems, principles to design and implement secure software systems, database and information security.

●       Applied Cryptography and Network Security – Threats and vulnerabilities in computer networks, cryptography and its application to network security mechanisms, secure network protocols, and network intrusion detection systems

PREVIOUS WORK EXPERIENCE:

Software Support Analyst (Tier 3)                                               Ellucian                                                                            Feb 2015 – Present

●       Perform technical troubleshooting covering installations, upgrades, data migrations, interoperability and product related issues

●       Effectively use company tools and software to record information about the technical infrastructure and problem reports from customers.

●       Actively contribute and work to continually improve customer self-help through the publication technically accurate knowledge base articles.

●       Participate in the definition and implementation of processes to address all questions, concerns and ideas of customers that are submitted electronically or by phone.

Tier 2 Application Support                         American Institutes for Research                                               Nov 2012 – Aug 2014

●       Work closely with the Tier 1 support desk, Tier 3 development, functional and deployment teams to develop and increase system knowledge to become expert across all modules.

●       Utilize above-average communication skills to deal with a user base consisting of 25 states and daily interaction with Project team members.

●       Track and resolve all issues, escalation of all issues that require assistance to Tier 3 and/or Project Team.