TIA T.D. LENARD

663 Hellshire Mew,

Westchester Waterford P.O.

St. Catherine, Portmore
Cell: 876-568-9695- [email protected] or [email protected]

PROFESSIONAL SUMMARY____________________________________________

WORK OBJECTIVE: To join a team of professionals in a dynamic company where my leadership and team work skills in the working environment will be further developed therefore enabling me to achieve and exceed targets thus making a meaningful contribution to the company.

SKILLS_________________________________________________________________

Customer Service                    Strong Interpersonal skills

Time Management                  Analytical and problem solving

Highly Organized                   Microsoft office suite

WORK HISTORY_________________________________________________________

Jan. 2018-Present        Monitoring and Customer Service Office/Administrator

Broadcasting Commission-5th Floor, Victoria Mutual Building 53 Knutsford Boulevard, Kingston 5

May 2015-Nov. 2017 Receptionist/ Telephone Operator (Two Years)
Broadcasting Commission-5th Floor, Victoria Mutual Building 53 Knutsford Boulevard, Kingston 5

Jun. 2014-May 2015   Media Monitor/Customer Service Rep. (One year)

Broadcasting Commission-5th Floor, Victoria Mutual Building 53 Knutsford Boulevard, Kingston 5

Job Description

In-house monitoring of material transmitted by Broadcasters

Query complaints made by customers

Jun. 2011- Jul. 2011    Record Updating Officer (One Month)

Registrar General Department – West Trade Way, Big Buy Plaza

Shop# 1-2

Job description
Locate, retrieve files needed to conduct an interview.
Attend to customers and solve queries.
Conduct interview sessions with customers’ applying for birth Certificates.
Update customer’s application.

Jan. 2009- Jan. 2010   Teachers Assistant (One Year)

Smart Kids Basic School -637 Palmetto West Portmore

Job Description

Assist students’ with classwork or homework.

Create a lesson plan for the teacher.

Aug. 2008                  Sale Representative (One Month/Summer Employment)

Mega Mart Wholesale Club- Lot A-E Portmore, Bridgeport, St. Catherine

Job Description
Take orders made by customers.
Label and pack shelves with products.
Distribute orders made by customers.

EDUCATION_____________________________________________________________

2011-2016                   Bachelors of Business Administration
University of Technology Jamaica-237 Old Hope Road, Kingston 6, Jamaica W.I.
Major in Human Resource Management.
Minor in International Business

2009- 2011                  Associate Degree in Business Studies
Portmore Community College – Box 233 Waterford P.O. Portmore, St. Catherine

2009-2004                   Caribbean Secondary Examination Certificate
Merl Grove High School -77-79 Constant Spring Road. Kingston 10.
Attained the Caribbean Secondary Education Certificate with seven passes.
Distinction in Music.

ADDITIONAL INFORMATION______________________________________________

COMMUNITY INVOLVEMENT:

2014                           Red Cross of Jamaica Member (Cumberland Area Group)

2013                            Portmore Federation of Adventist Youth (Asst. Secretary)

ACTIVITIES AND ASSOCIATION___________________________________________

2013-2014                   (HRMSAJ)-Executive Secretary

Human Resource Management Students’ Association of Jamaica

PROFESSIONAL DEVELOPMENT__________________________________________

Feb- May 2018           Administrative Professional Skill

Professional Trainers Institute

Mar-Apr 2017             Through the Customer’s Eyes Caribbean Perspective

Jamaica Customer Service Association

Mar/23-2017               Exceptional Customer Service
HR Dynamix

Feb/16-17/2017           Business Writing and Grammar Skills
HR Dynamix

Nov/29-30/2016          Event Planning

HR Dynamix

Jul/21-22/2016            Office Administration and Management
HR Dynamix

Mar/7-8/2016              Microsoft Office Excel 2013 (Part 1&2)

Dot Tech

Feb/29-Mar/1/2016     Microsoft Office Word 2013 (Part 1&2)
Dot Tech

Jul/07/2015                  Exceptional Receptionist
HR Dynamix

2013-2014                   Executive Secretary
University of Technology, Jamaica

Human Resource Management Seminar

HOBBIES__________________________________________________________________                                          Singing, Reading, Watching detective movies/series.

REFERENCE(S) ____________________________________________________________

Justice of the Peace

Clayton Nelson (Mr.)
607 Milton Place
Portsmouth
Waterford P.O.
St. Catherine
876-787-3198