206-321-7442 • 10622 12th Ave SW • Seattle, WA 98146
Experienced Project Manager with 12 years of IT experience.
Can manage traditional waterfall project styles in addition to Agile, Scrum.
Comprehensive reporting and project documentation.
Knowledgeable in acceptability testing to ensure quality product was delivered to customers.
Experience in cloud server environments, Windows & UNIX administration, datacenter, network, and storage management systems.
Project Management Software SKILLS:
· MS Project and Project Server, SharePoint, Visual Studio Online, Visio, Redmine, SQL
Whitman College – Bachelor of Arts in Geology/Physics (May 2001)
Bellevue College – Project Management Certificate (Spring 2011)
July 2015 – Present
Project Manager/Data Analyst
HCL on Contract at Microsoft
Project to optimize utilization of MS Azure Cloud resources for all internal IT teams.
Project to deprecate first generation Cloud Server management systems and guide applications team to migrate to new platforms.
Project to build out new lab infrastructure for MS IT department.
Project to onboard, optimize, and automate billing systems.
Migration all servers and applications on of End of Life Storage systems to new storage arrays.
June 2014 – July 2015
Tech Mahindra on Contract at Microsoft
Worked on planning and execution to move all of Microsoft’s internal IT infrastructure from their current Development and Production Data Centers to their Azure Cloud offering
Managed all communication business unit to coordinate continual re-planning for issues surrounding hardware, networking, storage, and application compliance.
Reporting to management efforts completed and future resource needs.
Maintained and created documentation on various process used throughout project.
February 2012 – June 2014
Technical Project Manager
Ciber Inc. on Contract at T-Mobile
Managing a multi-datacenter SAN migration project to implement improved system stability
Program Manager for server patching and decommission programs.
Data center shutdown Project Leader for decommission efforts.
Worked with Engineering, IT and Operations teams on various Enterprise IT Infrastructure efforts.
Provided weekly and monthly reporting to management including cost savings, projects completed and future resource needs.
Maintained and created documentation on various process used throughout projects.
April 2009 – December 2011
Project Support Coordinator
Lexis Search Advantage Support Analyst (March 2010-Dec 2011)
Assisted Engagement Manager/Project Managers on new server deployment and maintenance projects.
Generated reports, set up and tracked projects, handled issues/server customization issues.
Coordinated detailed documentation of client software customizations and support issues.
Facilitated and led project to create internal knowledgebase using SharePoint and Redmine software.
Facilitated and led project to implement version tracking across new server software products.
Discovery Service Center Agent / Production Specialist (April 2009-March 2010)
Performed technical support and troubleshooting of issues submitted by customer IT groups for LexisNexis Litigation.
Software including Law PreDiscovery, Concordance, and FYI Server.
Implemented team knowledgebase using SharePoint and MediaWiki software.
Delivered concise, accurate, and thorough technical communication to external clients.
Performed acceptability testing to ensure quality product was delivered to customers.
Developed training materials to ensure that production team was producing consistent results.
Managed large databases using customized SQL scripts and applications.
January 2009 – April 2009
LexisNexis Applied Discovery
Responsible for processing client data within defined SLAs, creating custom reports, investigating and resolving issues
Worked with team to continually improve SQL processing environment
October 2007- October 2008
Technical Account Manager
Arena Group Inc.
Provided telephone and email technical support to new and existing customers.
Negotiated with clients looking to end their contracts to continue to use company’s services
July 2004 – October 2007
Help-U-Sell Real Estate
Closed over 40 transactions per year as a broker transaction coordinator
Provided support to all of brokerage clients for the duration of contracts
Coordinated website and marketing materials redesign
July 2002 – August 2007
Implemented a computerized digital image tracking system to streamline workflow
Built online staff scheduling system to coordinate for weekly jobs
June 1999 – March 2002
Unix Systems Administrator
Provided support and backup to over 80 users on a variety of platforms
Managed UNIX-based systems including mail, web, and file servers
Created comprehensive project reports detailing results and recommendations