Sales Incentive Award 2010

Merit Award 1994

Post graduate scholarship 1999

University of Technology, Jamaica

Tricia Murray MBA, BSc.

PO Box 3320, Constant Spring, Kingston 8

Phone: (876) 553-5378/815-2921

Email: [email protected]

A multi-talented sales/BDM and management professional with over 10 years solid hands on experience in ICT, FMCG, financial services and the hospitality industry

Account portfolio management to J$100 million turnover

Hotel duty management on 250 rooms property

Over achiever as measured against financial KPIs

B2 to B2 and Technical skills; C-Level Negotiation

OBJECTIVE: Account Manager

KEY AREAS OF EXPERIENCE
Management and leadership:

An organized and effective project manager, skilled in seeing the big picture and identifying tasks to facilitate on-time and cost efficient completion.

Experienced in staff recruitment and training.

Equally versed in a variety of project management techniques, with proven ability to effectively define, plan, implement and administrate all projected related areas.

Business development/Account management:

Specifically skilled in building long-term relationships and developing cost effective solutions to meet customer needs and business needs.

Goals of the above are to capitalize on market trends, increase company revenue, and fully develop new and existing accounts.

Marketing and PR:

Focus group seminar 2005 on ICT products and services to assigned SME customers – leader

Data center seminar 2009– first premier event that was ever held in Jamaica- leader

JAPEX 2010 and Caribbean Market Place 2011, was a member of JHTA

Various ICT trade shows

Served as public relations officer in a non-profit organization and successfully implemented various projects such as business seminars liaising with media houses and securing sponsorship for projects.

Promoted companies’ services and products through various seminars and trade shows.

Forecasting: Executed sales forecast on an ongoing basis.

Budgeting: Experienced in preparation and effective management of assigned budget.

ACHIEVEMENTS
Professional:

Exceeded financial target of US$1.1M and achieved approximately US$1.3M at KCC

Kimberly Clark Professional sales incentive award 2010 won a trip to NY, USA

Managed portfolio valuing over $100 million, of companies in various industries with over fifty sites at CWJ

First mover advantage sales in Jamaica , APC data center cooling solution valued over US$150K to Guardian Life Jamaica (@Medianet) and Network General network monitoring solution valued over US$100k to Digicel Jamaica for their WiMAx network (@InfoTech Caribbean)

Promoted to Banquet Manager after one year as a Management Trainee. Managed staff compliment from 3 (full time) up to 50 (part-time)

Successfully implemented hosting of over 200 weddings, seminars and functions

Acted as a Manger on Duty overseeing the entire operations of the hotel with over 250 rooms

Scholastic & Extra Curricular Activities:

Placed Second in two hours Aerobics Marathon in 1999

Sandals Postgraduate Scholarship 1999 to Cuba, UTECH Scholarship 1997

St. Andrew Junior Chamber Certificate of Merit for outstanding membership 1994

Represented Jamaica in The Jaycees Caribbean Queen Show in Antigua 1994

EDUCATIONAL BACKGROUND/CERTIFICATION
MBA, Florida International University, 2008

BSc Hotel Management, University of Technology, 1999

Nortel Networks Qualified Sales Professional (@ CWJ)

VOIP and Advanced VOIP Pre-requisite course, Global Knowledge (@CWJ)

Business Partner kick-off Avaya(@ CWJ)

Business Partner kick-off Nortel Networks (@ CWJ)

Avotus Professional: Sales Training (@ CWJ)

Qualified Sales Professional Training in a range of Nortel Networks products (@ CWJ)

Sales Academy, Phase 1, Cable & Wireless West Indies

Loyalty Navigator Workshops, C&WJ

Computer skills – MS word, Excel, Power Point Presentation

CARICOM Skilled Certificate

MSS and McAfee Sales Certification (@Infotech Caribbean)

Cisco Sales Expert Certification (@Medianet Jamaica Ltd)

Overseas company training in USA, St. Lucia, Cuba, Trinidad, Curacao, Bahamas,

Antigua and Puerto Rico

Digicel University- Business Solutions Training

IBM TOP Gun CAMSS (Cloud Analytic Mobile Social & Security) Services Training

IBM Global Sales School Training

HEC Paris “Building Your Leadership Skills” Certificate 2016

University of Michigan “Inspiring and Motivating Individuals” Certificate 2016

Johns Hopkins University “Executive Data Science Capstone” Certificate 2016

Johns Hopkins University “Building a Data Science Team” Certificate 2016

University of Michigan “Programming for Everybody (getting started with Python) Certificate 2016

University of Alberta “Software Processes & Agile Practices” Certificate 2016

University of Alberta “Introduction to Software Product Management” Certificate 2016

Johns Hopkins University “Data Science in Real Life” Certificate 2016

Johns Hopkins University “Managing Data Analysis” Certificate 2016

IDB Project Management Techniques for Development Professional Certificate (30 credit hours from PMI) 2017

EMPLOYMENT HISTORY
UWI 2016 – 2018

Business Development Associate (contract)

Promote training and consultancy services to Corporate Jamaica and professional

bodies such as Construction Industry Council

Closed approximately forty-five companies contract and eleven repeat clients

Focusing on building relationships with Government Clients in Jamaica for

specialized training

Executed three new product launch which resulted increase in revenues

New Business of approximately 20M

IBM World Trade 2014 – 2015

ITS Sales/Client Representative

Changed in role from ITS Sales Representative to Client Representative to focus on

selling all of IBM brands- Services, Software and Hardware

Focusing on building relationships with Government Clients in Jamaica

Successfully completed two sales training IBM Top Gun and Global Sales School

Worked on large government bids up to US$17M

Digicel St. Kitts and Nevis 2012 – 2013

ICT Sales Executive

Secure data and internet contracts valued approximately US$200k

Monthly forecasting of ICT revenues and P&L reports

Sold first data/internet product for Digicel St. Kitts

Kimberly Clark Puerto Rico Inc 2010 – 2011

Key Account Manager Professional Division (Jamaica/Cayman)

Assigned target US$1.1M achieved approximately $US$1.3M

Managed distributor relationships for both markets

Implemented sales incentive for distributor sales rep and monitored sales performance through dashboard reporting

Forged Alliance with JHTA organization for business networking

Medianet Limited – Dell Premier Partner 2009 – 2010

Sales and Marketing Manager

Forge Partnership with Digicel Jamaica to do joint government bids/LAN projects and E-learning Jamaica for increased revenue; Major LAN project with Digicel, Goldeneye Resorts valued approximately US$400k

Formulated and implemented strategic and tactical sales and marketing plans

Increased client base and market share of the company incrementally

Maximized revenue potential with existing clients- Elearning Jamaica Ltd

Developed marketing activities to ensure awareness of the company- premier data centre seminar

Operated as a Pres-Sales Engineer temporarily and supervised three staff directly and indirectly technical and sales

Supervised numerous government bids submission, technical and financial valued over US$2M estimation

InfoTech Caribbean Ltd-Microsoft Gold Partner 2006 – 2007

Business Development Manager

Created new business for the Jamaica Territory and grow revenue for the company by over 30%

Maintained relationship with existing customer and grew revenue within these base

Assisted in marketing campaign for the company mostly in personal selling

Network General’s network monitoring solution valued over US$100k to Digicel Jamaica for their WiMAx network (first time being sold in Jamaica)

Cable & Wireless Jamaica 2003 – 2006

Account Executive

Contributed to the communication strategy for the Manufacturing, Mining and Commerce sector

Managed eleven (11-40) corporate companies driving revenue of over J$100 million

Developed and maintained Account Development plans for each account to access business driver, market trends and formulate best communication solution for the customer

Served as a primary contact for accounts providing sales function and liaising with internal and external stakeholders to maintain service level quality

First launch of Metro-net solution successfully sold to RJR valued at J$1M monthly revenue (three months)

Sandals Resorts 1999 – 2001

Food and Beverage Management Trainee

Responsible for all food and beverage inventory

Managed the Caribbean Restaurant

Acting Beverage Service Manager

Manager on Duty for 250 rooms properties Sandals Dunn’s River, Beaches Negril and Sandals Grande Ocho Rios

Banquet Manager

Supervised and implemented over 200 functions

Managed staff of three (3) full-time and up to 50 (part-time)

Prepared budgets for the department

Inventory Management