Trudy-ann Cox Administration

dependablehardworkingreliableteam playertrustworthy


Lot 34 Jeannette Avenue, St. Jago South

Spanish Town PO, St.Catherine

Telephone # 550-7453

[email protected]


Profile: Resourceful customer service representative who consistently meets and exceeds productivity goals. Maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.




Industrial Security & Safety-International Shipping and Port Facility Training –   Certificate

Treasure Crown Hotel Tours and Services   – January 10 -30,2005 – Certificate in Tour Guide

Portmore Community College – September 4, 2002 – June 30, 2004 – Associate of Science Degreee in Hospitality Entertainment and Tourism Management

Dinthill Technical High School – September 6, 1999- July 2, 2002 – 4 CXCs Subjects



Food and Nutrition                   ​

Social Studies                               ​

Visual Arts                                     ​

Home Economics Management  ​


Hospitality Entertainment and Tourism Management(Associate of Science Degree)

*Human Resource Management

*Micro/Macro Economics

*Customer Service

*Hospitality Management




Personnel Assistant – Sagicor   Life Jamaica limited      (March 5,2012 to Present)


Uploading of new policies via Capsil and Apex database.

Customer Service

Conducting monetary transactions on behalf of new and existing clients.

Database management of clients personal information.


Port Security Corp   (April 2009 – March 2012)  – Kingston Container Terminal

Special District Constable

Police Procedures  – Police Training

Industrial Security & Safety-International shipping and port facility training

Vehicular Patrol

Searching of vessels for  Stowaways


Jamaica Agent Services

Marketing Representative   April 2006-December 2007  (AT&T and  SPRINT)

Marketing and upgrading internet packages online

Making inbound and outbound clients


Crane Ridge Resort     Internship April  ( 2004)

Front Office Management

Customer Service

Human  Resource Management

Plant Engineering and Maintenance





References will be made available upon request.