Résumé / Curriculum vitae

Ummr Mohammed Mahjoob Sadig
April 7th 1988
+971567287575 & 00971506792242
[email protected]

Objective:
I am looking for the situation of Technical Support Specialist into a firm where I am competent to use my proficiency and my experience into technical support and customer service for the growth of the organization.
Looking for the best opening to effort as technical support advisor in favor of a reputed company.
To obtain job as technical support advisor being part of a self-governing team through responsibility for the entire technical aspects of job, excellence, effectiveness, daily work flow as well as customer service.
Employment History:
Company: Teleperformance, Dubai

Website:  http://www.teleperformance.com/en-us

Location: Dubai, UAE

Designation: Technical Support Advisor

Duration: 20th May 2018 till now

·         Communicate through inbound and outbound calls with Apple devices users experiencing difficulties to determine and document problems experienced.

·         Perform first level technical support by utilizing the user guides, technical manuals and other documents to research and implement solutions for all Apple devices (Mac, iPhone, iPad and iPod).

·         Apply wide technical troubleshooting steps to resolve technical problems encountered by users for both the software (IOS & macOS) and hardware relevant issues.

·         Enrich customer with instructional knowledge in order to identify technical issues and how to resolve them.

·         Work in touch with technical support analysts to Collect, organize and maintain problems and solutions log for use by other departments.

Company: Cupola Teleservices (CTS)

Website: https://www.cupolagroup.com

Location – Dubai, UAE

Designation: Call Center Agent

Duration: 17th Mar 2015 to 31th May 2018

·         Professionally and confidentially respond to incoming call, email, chat and fax from customer regarding the corporation procedure and transaction.

·         Maintain complete and accurate documentation of all customer interactions and reports using CRM system.

·         Analyze account history and provide accurate information to assist in resolving client issue by utilizing resources to ensure first communication resolution.

·         Circulate the official corporation announcement and invitations to customers on emails.

·         Manage and circulate customer interactions between the firm internal departments (Roads, licensing, public transport and Marine department).

Company: FIRST SELECT Employment Services

Website: http://www.fsesuae.com

Location: Dubai, UAE

Designation: Customer Service Representative

Duration – 13th Sep 2012 to 30th Dec 2014

·         Develop and maintain technical product or service knowledge to explain features to clients and answer questions about SIM cards, data plans and roaming services.

·         Prepare and administer sales contracts for sold devices and services and maintain customer records on CRM system.

·         Estimate costs of installing and maintaining equipment or service (Mobile postpaid lines, Land lines and internet plans).

·         Advise customer by recommend or assist in the selection of appropriate Item or services, and negotiate prices in addition to other sales terms.

Educational Qualifications:
·         Bachelor of Science (Honors), Major: Biology, University of Khartoum. From 2005 to 2010, Graduation Year: 2010

Referees:

Referee 1
Referee 2
Referee 3
The Referee’s Name
Ahmed Niazy
Mohamed Hussein
Abu Baker Suliman
Title
HR Officer
Personnel Officer
Operation Team Leader
Employing Company
Teleperformance, Dubai
Teleperformance, Dubai
Cupola Teleservices (CTS)
Work Phone Number And/Or Mobile
00971529970327
T: 0097145563973 Ext: 66861

Mob: 00971529388439
Mob:00971522982111
E-Mail Address
[email protected]

[email protected]

[email protected]

A Brief Statement Explaining How The Referee Knows You
Mr. Nizay is the company HR officer who’s having the staff performance including my reports.
Mr. Hussein is the company staff who interviewed me in my first joining.
Mr. Sulaiman was one of my Team leaders who I was reporting to. He can help in answering questions concerning my performance and operation.

Competencies/Key Work skills:
·         Fluent in Arabic as a native language.

·         Advanced level in English as a second language.

·         Typing speed of 40 WPM.

·         Knowledge and experience of Apple macOS and Microsoft windows.

·         Highly skillful at suggesting feasible and prompt solutions.

·         Excellent problem detection abilities that help recognize malfunctioning and errors.

·         Advanced level in reporting and presentation skills.

·         Capacity to work hard under pressure and less supervision.

·         Team spirit and achieving target.