Vanessa S. Dela Cruz
PERSONAL DETAILS:
E-mail:
[email protected]
[email protected]
CONTACT NUMBER:
+63 935 402 9935 PH
AGE:
26
DATE OF BIRTH:
14-Sept-1992
ADDRESS:
160 Caimito St. Brgy Cembo, Makati City, PH
HOME COUNTRY:
Philippines
EDUCATION:
Bachelor of Science in Travel Management
Our Lady of Fatima University (2009-2013)
Lagro, Quezon City
Pangasinan National High School (2006-2009)
Lingayen, Pangasinan
Capandanan Elementary School (1999-2006)
Lingayen, Pangasinan
ACHIEVEMENTS:
Customer Service Award (May 2018)
(Description)
Perfect Attendance/Outstanding Performance
Award/Star Performer (January 2018)
(Description)
PERSONAL SKILLS:
Effective communicator
Customer service oriented
Can work efficiently even under pressure
Can easily adopt to change/working environment
Work in harmony w/ co-workers
Strategic planner
Quality leadership
TECHNICAL SKILLS:
Microsoft Office Programs – Excellent
Dedicated Customer Service Professional
Self-motivated and pro-active professional engaged to deliver superb customer satisfaction. Effective team
leader/player and can easily adopt to working environment. Works efficiently when under pressure. Proficient in
communicating/coordinating with other departments or customers. Highly skilled professional with more than 5 years
of experience in customer satisfaction.
PROFESSIONALEXPERIENCE
October 2018 – May 2019 Part- Time Barista
Starbucks Philippines Rustan Coffee Corporation
 Welcomes customers by determining their coffee interests and needs.
 Prepares and sells coffee drinks by following prescribed recipes and
preparation techniques for coffee drinks, such as, expresso, caffe latte, and
cappuccino.
 Educates customers by presenting and explaining the coffee drink menu;
answering questions
June 2013 – January 2019 Front Desk Receptionist II
Empire East Land Holdings, Inc. Makati City, Philippines
 Greets/Entertain clients upon arrival at office
 Direct clients to appropriate key personnel
 Answers, Screens and forwards incoming calls
 Deals with client complaints and problems
 Provides/Relays basic information of the company’s guidelines to
costumers/clients.
 Receive, sort and distribute daily mail deliveries.
 Assists in payroll processing and other HR Tasks
 Train newly hired front desk staff
Jan 2012 – Dec 2016 Tour Facilitator
IBUZZ Travel and Tours
 Greets tourist groups
 Communicates with the tour group in a cheerful and engaging manner.
 Leads the tour group to points of interest and at the same time provide
useful and interesting information.
 Make sure that the tour group will be sent home as safety as possible.
June 2010-Dec 2013 Tour Facilitator
The Chosen Group of Guides
 Greets tourist groups
 Communicates with the tour group in a cheerful and engaging manner.
 Leads the tour group to points of interest and at the same time provide
useful and interesting information.
 Make sure that the tour group will be sent home as safety as possible.

PROFESSIONAL TRAININGS:
 EMPIRE DELUXE
Delivering Luxury Experience (June 2018)
 THE MAKING OF A SUCCESSFUL FLIGHT ATTENDANT
Sky Aviation Learning Center Incorporated (Dec 17-19, 2012)
CHARACTER REFERENCES
 Miggy Franciso
Store Manager, Starbucks Philippines Rustan Coffee Corporation
(0917) 955 7883
 Leilani M. Garilao
Senior Manager, HR, Admin and General Services
Empire East Land Holdings, Inc
(0917) 580 4570
 Kareen Faye Sale
Tour Operator of IBUZZ Travel and Tours