Total 3 years Experience in IT field.

Company           :   Ministry Of Education (September 2016 to Till date)

Pay Role             :   ITQAN Khaleej Computers LLC

Designation        :   IT Service Desk Specialist

Roles & Responsibilities:

Ø  Provide Help Desk support and resolve problems to the end users satisfaction.

Ø  Monitor and respond quickly and effectively to requests received through the IT Help Desk

Ø  Monitor Service Desk for Tickets assigned to the queue and process first-in- first-out based on priority

Ø  Assist with on-boarding of new users

Ø  Setup and test desktop computer and printers

Ø  Install Operating System application software (Windows 7, 8, 10, Server 2012)

Ø  Exposure in Apple MAC / IPad and software

Ø  Install and Test Application Software

Ø  Basic networking concepts to ensure PC’s and printers are communicating on the LAN and to the Internet

Ø  Run security scans regularly to ensure no security breaches on end user devices

Ø  Maintain Projectors and interactive Whiteboards (SMARTBOARDS)

Ø  Maintain inventory of all class room technology items, printer toners

Ø  Hardware and Software troubleshooting

Ø  Maintain user login accounts(Active Directory)

Ø  Operating System Upgrades and installations

Ø  Manage printers and scanners and troubleshoot end user issues

Ø  Managing the IT Helpdesk portal as a way for users to inform the IT Department of any issues

Ø  Maintain inventory of all equipment, software and software licenses

Ø  Provide on-call support after hours and on weekends as necessary

Ø  Assist to identify, plan and procure IT Assets

Ø  Escalating the network services, server infrastructure, applications or other “next level” teams.

Ø  Comprehensive understanding of Incident Management, Service request management process.

Ø  Excellent communication and customer service skills

Ø  Able to get hands on with fixing, connecting and replacing equipment without any assistance

Ø  Highly motivated and work without much supervision