VERA AKUA YEBOAH
Farwaniya, Block 3
Farwaniya-Kuwait.Tel: +965-669-57702
Email: [email protected]

OBJECTIVE
To contribute towards the achievement of organizational and corporate goals. Seeking a position where my years of operational, sales, teaching, computer skills, management and hospitality exposure will contribute to an increase in productivity. An energetic team player, able to motivate staff for best results.
Ability to work efficiently with people from different nationalities to achieve goals and meet deadlines under intense pressure.

EXPERIENCE

Name of Company: M. H. Alshaya ( Victoria’s Secret Pink)
Job Title: Sales Associate (Team Leader)
Year: Nov. 2016 to date
Responsibilities:
Monitoring team members to ensure their training provided is put to use.
Clear communication to team members.
Creating an inspiring team environment
As a bra specialist, I make sure customers are measured and diagnosed to get their perfect bra size.
Welcoming customers with a smile as they enter into the premises.
Proactively asking customers how they can be assisted.
Providing customers with product information that they need.
Providing information on daily deals and promotions.
Assisting customers by taking down products that may not be easy to reach.
Handling cashier duties by taking cash or credit cards for goods purchased or change purposes.
Discouraging shoplifting activities by constantly keeping a vigilant eye.

Name of Company: Las Palmas Company (Benihana)

Job Title: Senior Waitress and Cashier/ Receptionist (Clerk)
Year: May 2015 – Oct. 2016
Responsibilities: and
• Welcoming and greeting customers
• Prepare tables for meal, including setting up items such as linens, silverware and glassware.
• Check with customers to ensure that they are enjoying their meals and take action to correct any problems.
• Collect payments from customers.
• Write patrons food orders on order slips and entering orders into computers for transmittal to kitchen staff.
• Serve food and beverages to patrons, and prepare or serve speciality dishes at tables as required.
• Present menus to customers and answer questions about menu items, making recommendations upon request.
• Clean tables and counters after patrons have finished dining and take them to the kitchen for cleaning.
• Answer phones to take reservations or to-go orders and by greeting, seating and thanking customers.

Name of Company: The Sultan Center Kuwait
Job Title: Cashier/ Customer Service Rep.
Year: April 2012 – April 2015
Responsibilities:
• Welcoming and greeting customers when entering or leaving the establishment.
• Maintain clean and tidy checkout areas.
• Handle cash transaction with customers.
• Scan and log in price of products on the system and collect payments.
• Pleasantly deal with cuteness to ensure satisfaction.
• Respond to customers inquiries and prepare vouchers for payment, deposit slip, receipts and other related documents.
• Validate and establish prices of products and apply price tags( stickers).
• Give assistance to clients at POS to ensure pleasant shopping experience.
• Handle refunds and exchanges at register while maintaining disposition.
• Obtain and handle payments in accordance with the organisation’s established procedures.
• Propose products and service solutions to customers.

Name of Company: Royal Golden Egg Farms Limited
Job Title: Supervisor ( Team Leader) / Office Clerk / Administrative Assistant
Year: August, 2011– April, 2012.
Responsibilities:
• Setting clear goals for team members
• Delegating tasks and setting deadlines
• Oversee day- to – day operations of the firm.
• Monitoring team performance and report to superior.
• Discovering training needs and provide coaching.
• Prepare package for payment by reviewing all invoices from various service contracts, local vendors and debtors.
• Organize flow the document through commitment, obligation and payment phases to avoid unauthorized commitment issues.
• Prepare payment package involving multiple appropriations for goods and services such as utilities, supply, representing and cash collection voucher.
• Create follow up reports and log in sheet for all payment vouchers by contract or invoice number, amount and line of accounting and answer queries related to paid or unpaid vouchers for every month.
• Managing the affairs of the workers in the firm.
• Taking stocks of goods received and issued out of the firm.
• Providing daily, weekly and monthly reports to the firm.
• Help customer by recommending, selecting and finding the right product within the firm for the customers

Name of Company: Scancom Limited (MTN GHANA (
Job Title: Customer Service Advisor / Administrative Assistant
Year: November, 2010 – August 2011
Responsibility:
• Smiling and greeting customers.
• Activation of value added services (VAS) to customers.
• Creating and managing customers’ mobile money accounts.
• Answering inbound calls and making outbound calls to assist customers who have specific inquiries.
• Building customers interest in the products and services offered by the company.
• Updating both existing and prospect customers databases with changes and status.
• Other assigned tasks by the manager.

Name of Company: International Institute of Travel and Tourism
Job title: Ticketing and Reservation Agent
Year: September 2010 – November 2010
Responsibility :
• Handle incoming passengers calls and arranged flights and confirmed flights information.
• Became proficient in domestic as well as international flights
• Responsible for entering all activity into a log that was turned to management at the end of each work shift.
• Made outbound calls to offer specials to regular guests.
• Assisted in developing ideas for holiday promotions to increase reservation.

PROFESSIONAL PROFILE
• Two years of working as a sales associate in Victoria’s Secret in Avenues mall at M. H Alshaya.
• Three years,four days of working experience as a Customer Service Assistant and Cashier in Cashiering Department, Hawally at The Sultan Center in Kuwait.
• Ten months of working experience as a Customer Representative in Scancom Limited ( MTN GHANA).
• Eight months of working experience as a Manageress and Secretary in Royal Golden Egg Farms Limited in Ghana.
• Four months of working experience as a National Service Personnel in Ashanti Foam Factory Limited and Odotobri Rural Bank Limited in Ghana
• Six months of teaching as an assistant teacher at Adansi Anhwiaso at the Ashanti part of Ghana.

SUMMARY OF EDUCATION
• Higher National Diploma in Business Marketing (HND(

• Senior Secondary School Certificate Examination (SSSCE)

• Computer Literacy ( Microsoft word, Excel, Power Point and Point of sale (POS))

EDUCATION
Institution: Takoradi Technical University
Year: August 2007 – September 2010
Certificate: Higher National Diploma (Business Marketing)

Institution: T.I Ahmadiyya Sec. School.
Year: September 2002 – July, 2005
Certificate: The West African Examinations Council.

SKILLS:
 Other Languages: English, Arabic.
 Computer literacy
 Ability to collect, organize and summarize data.
 I enjoy teaching people at all levels.
 Highly adaptable to unusual situations
 Able to meet dead lines
 A proven problem solver
 Telephone handling skills
 Communication skills