Victoria Munian

Victoria Munian Receptionist/ Customer Service

Mississauga

Victoria Munian

5255 Guildwood Way Unit 44 | Mississauga, ON L5R4A7 | (647)572-7952 | [email protected]

Objective
To secure a full – time position in an environment that offers a greater challenge, increased benefits for my family and to help the company advance efficiently and productively

Experience
March 2018 – May 2018

Business Development | Jobillico |

· Spoke to Businesses who are responsible for the recruiting

· Promoted Jobillico to help businesses recruit more effectively and efficiently

· Gave businesses knowledge on how our ATS can benefit their company

· Managed the Account Managers Calendars

· Set – up Meetings with prospective client with Account Managers

· Gave recruiters knowledge on our platform

· Booked appointments with prospective clients for Account Managers to show recruiters how to recruit more effectively

· Knowledge using the CRM

· Used Microsoft Excel to Track Sales

· Knowledge using Google products

· Recorded data in the CRM

· Updated Account Managers on any changes with a client or any new information

May 2017 – November 2017
Collection Agent | Contact Resource Services |
· Called debtors and informed them of outstanding balance

· Give debtors options on how they can make payments

· Send letters to debtors regarding the monthly payment that was agreed upon

· Confirm address with debtor and update system

· Achieved monthly quotas

· De- escalate calls by finding a solution as to why they can’t make payments

· Build rapport with debtors

· Review debtors credit reports to find updated numbers and add it to the system

· Experience using Microsoft technologies such as Office 365, Word, Excel, PowerPoint, Visio

December 2016 – April 2017
Telemarketer | Walmart Canada Bank | Gemma Communications
· Called existing Walmart Mastercard cardholders to pilot a new service with Canada Life

· Answer any questions they may have regarding the insurance plan

· Set call backs when needed

· Exceeded targets of 35%

· Transferred calls to verification agents to make sure customer understands terms and conditions

· Assisted Management using Microsoft PowerPoint to train and educate

· Used Microsoft Excel to track sales

· Used Windows 10

March 2016 – December 2016
Consumer Inside Sales Agent | Rogers Communication | Gemma Communication
· Receive inbound calls from new and existing customers

· Built rapport with customers

· Built orders based on customers’ needs

· Upsell customers on new products

· Gave customers knowledge on products such as home phone, internet, cable and home security

· Made sure every customer received the best customer service

· Handled escalated calls from customers who were having issues with their bill

· Transferred customers to the right department when needed

· Excellent problem-solving skills

· Excellent communication skills

· Gave Customers free 3-month trials on new channels

· Experience using cloud services similar to Microsoft Intune

· Knowledge using SGI

October 2015 – February 2016
Order Desk | Starkmans Surgical Supply |
· Received incoming calls from new and existing customers

· Answered any questions regarding medical products and transferred to store when needed

· Took orders over the phone and checked stock using Microsoft Word

· Took credit card payments from customers when ordering over the phone

· Tracked shipments for customers and gave customers estimated time of arrival

· Used Microsoft Word and Excel to manage the orders and to protect security and privacy of others

· Used Microsoft Outlook to respond to customer email inquiries

· Knowledge using Orion POS

August 2014 – September 2015
Front Desk Receptionist | Yorkdale Spa
· Operated telephone switchboard to answer, screen or forward calls

· Provided information, taking messages and booking appointments

· Greet clients entering the spa and direct them to specific destinations

· Accurately entered client information in the data base

· Prepared other office duties as necessary

June 2012 – July 2014
Customer Service | Toronto Vanlines Moving
· Responded to telephone inquiries and emails using Microsoft Outlook

· Provided outstanding quality service to customers inquiring about the availability of our services

· Listen attentively to customers’ needs and concerns to ensure a positive customer service experience

· Strive for quick complaint resolution

· Generate qualified sale leads for the business

· Developed new telemarketing scripts that increased success by 20%

· Assisted management with training, quality assurance and scheduling

· Took credit card payments and sent it to billing department to be processed

· Recorded appointments using Microsoft Excel

· Extensive experience using Windows 10

Awards & Acknowledgements
· Resolved irate customers on the first call and was commended by my supervisor a job well done

· Recognized by supervisor and management when achieved $12,800 more than my expected target at Contact Resource Services.

Education
· Everest College

· August 2013 – November 2014

· Paralegal

Experience

March 2018 - May 2018 Business Development Specialist at Jobillico: • Spoke to Businesses who are responsible for the recruiting
• Promoted Jobillico to help businesses recruit more effectively and efficiently
• Gave businesses knowledge on how our ATS can benefit their company
• Managed the Account Managers Calendars
• Set – up Meetings with prospective client with Account Managers
• Gave recruiters knowledge on our platform
• Booked appointments with prospective clients for Account Managers to show recruiters how to recruit more effectively
• Knowledge using the CRM
• Used Microsoft Excel to Track Sales
• Knowledge using Google products
• Recorded data in the CRM
• Updated Account Managers on any changes with a client or any new information
May 2018 - November 2018 Collection Agent at Contact Resource Services: • Spoke to Businesses who are responsible for the recruiting
• Promoted Jobillico to help businesses recruit more effectively and efficiently
• Gave businesses knowledge on how our ATS can benefit their company
• Managed the Account Managers Calendars
• Set – up Meetings with prospective client with Account Managers
• Gave recruiters knowledge on our platform
• Booked appointments with prospective clients for Account Managers to show recruiters how to recruit more effectively
• Knowledge using the CRM
• Used Microsoft Excel to Track Sales
• Knowledge using Google products
• Recorded data in the CRM
• Updated Account Managers on any changes with a client or any new information
December 2016 - April 2017 Telemarketer - Walmart Canada Bank Campaign at Gemma Communications: • Spoke to Businesses who are responsible for the recruiting
• Promoted Jobillico to help businesses recruit more effectively and efficiently
• Gave businesses knowledge on how our ATS can benefit their company
• Managed the Account Managers Calendars
• Set – up Meetings with prospective client with Account Managers
• Gave recruiters knowledge on our platform
• Booked appointments with prospective clients for Account Managers to show recruiters how to recruit more effectively
• Knowledge using the CRM
• Used Microsoft Excel to Track Sales
• Knowledge using Google products
• Recorded data in the CRM
• Updated Account Managers on any changes with a client or any new information
March 2016 - December 2016 Consumer Inside Sales - Roger Campaign at Gemma Communication: • Receive inbound calls from new and existing customers
• Built rapport with customers
• Built orders based on customers’ needs
• Upsell customers on new products
• Gave customers knowledge on products such as home phone, internet, cable and home security
• Made sure every customer received the best customer service
• Handled escalated calls from customers who were having issues with their bill
• Transferred customers to the right department when needed
• Excellent problem-solving skills
• Excellent communication skills
• Gave Customers free 3-month trials on new channels
• Experience using cloud services similar to Microsoft Intune
• Knowledge using SGI
October 2015 - February 2016 Data Entry Clerk at Starkmans Surgical Supply: • Received incoming calls from new and existing customers
• Answered any questions regarding medical products and transferred to store when needed
• Took orders over the phone and checked stock using Microsoft Word
• Took credit card payments from customers when ordering over the phone
• Tracked shipments for customers and gave customers estimated time of arrival
• Used Microsoft Word and Excel to manage the orders and to protect security and privacy of others
• Used Microsoft Outlook to respond to customer email inquiries
• Knowledge using Orion POS
August 2014 - September 2015 Front Desk Reception at Yorkdale Spa: • Received incoming calls from new and existing customers
• Answered any questions regarding medical products and transferred to store when needed
• Took orders over the phone and checked stock using Microsoft Word
• Took credit card payments from customers when ordering over the phone
• Tracked shipments for customers and gave customers estimated time of arrival
• Used Microsoft Word and Excel to manage the orders and to protect security and privacy of others
• Used Microsoft Outlook to respond to customer email inquiries
• Knowledge using Orion POS
June 2012 - July 2014 Customer Service at Toronto Vanlines Moving: • Responded to telephone inquiries and emails using Microsoft Outlook
• Provided outstanding quality service to customers inquiring about the availability of our services
• Listen attentively to customers’ needs and concerns to ensure a positive customer service experience
• Strive for quick complaint resolution
• Generate qualified sale leads for the business
• Developed new telemarketing scripts that increased success by 20%
• Assisted management with training, quality assurance and scheduling
• Took credit card payments and sent it to billing department to be processed
• Recorded appointments using Microsoft Excel
• Extensive experience using Windows 10