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Victoria Munian Receptionist/ Customer Service

Mississauga

Victoria Munian

5255 Guildwood Way Unit 44 | Mississauga, ON L5R4A7 | (647)572-7952 | [email protected]

Objective
To secure a full – time position in an environment that offers a greater challenge, increased benefits for my family and to help the company advance efficiently and productively

Experience
March 2018 – May 2018

Business Development | Jobillico |

·        Spoke to Businesses who are responsible for the recruiting

·        Promoted Jobillico to help businesses recruit more effectively and efficiently

·        Gave businesses knowledge on how our ATS can benefit their company

·        Managed the Account Managers Calendars

·        Set – up Meetings with prospective client with Account Managers

·        Gave recruiters knowledge on our platform

·        Booked appointments with prospective clients for Account Managers to show recruiters how to recruit more effectively

·        Knowledge using the CRM

·        Used Microsoft Excel to Track Sales

·        Knowledge using Google products

·        Recorded data in the CRM

·        Updated Account Managers on any changes with a client or any new information

May 2017 – November 2017
Collection Agent | Contact Resource Services |
·        Called debtors and informed them of outstanding balance

·        Give debtors options on how they can make payments

·        Send letters to debtors regarding the monthly payment that was agreed upon

·        Confirm address with debtor and update system

·        Achieved monthly quotas

·        De- escalate calls by finding a solution as to why they can’t make payments

·        Build rapport with debtors

·        Review debtors credit reports to find updated numbers and add it to the system

·        Experience using Microsoft technologies such as Office 365, Word, Excel, PowerPoint, Visio

December 2016 – April 2017
Telemarketer | Walmart Canada Bank | Gemma Communications
·        Called existing Walmart Mastercard cardholders to pilot a new service with Canada Life

·        Answer any questions they may have regarding the insurance plan

·        Set call backs when needed

·        Exceeded targets of 35%

·        Transferred calls to verification agents to make sure customer understands terms and conditions

·        Assisted Management using Microsoft PowerPoint to train and educate

·        Used Microsoft Excel to track sales

·        Used Windows 10

 

March 2016 – December 2016
Consumer Inside Sales Agent | Rogers Communication | Gemma Communication
·        Receive inbound calls from new and existing customers

·        Built rapport with customers

·        Built orders based on customers’ needs

·        Upsell customers on new products

·        Gave customers knowledge on products such as home phone, internet, cable and home security

·        Made sure every customer received the best customer service

·        Handled escalated calls from customers who were having issues with their bill

·        Transferred customers to the right department when needed

·        Excellent problem-solving skills

·        Excellent communication skills

·        Gave Customers free 3-month trials on new channels

·        Experience using cloud services similar to Microsoft Intune

·        Knowledge using SGI

October 2015 – February 2016
Order Desk | Starkmans Surgical Supply |
·        Received incoming calls from new and existing customers

·        Answered any questions regarding medical products and transferred to store when needed

·        Took orders over the phone and checked stock using Microsoft Word

·        Took credit card payments from customers when ordering over the phone

·        Tracked shipments for customers and gave customers estimated time of arrival

·        Used Microsoft Word and Excel to manage the orders and to protect security and privacy of others

·        Used Microsoft Outlook to respond to customer email inquiries

·        Knowledge using Orion POS

August 2014 – September 2015
Front Desk Receptionist | Yorkdale Spa
·         Operated telephone switchboard to answer, screen or forward calls

·        Provided information, taking messages and booking appointments

·        Greet clients entering the spa and direct them to specific destinations

·        Accurately entered client information in the data base

·        Prepared other office duties as necessary

June 2012 – July 2014
Customer Service | Toronto Vanlines Moving
·        Responded to telephone inquiries and emails using Microsoft Outlook

·        Provided outstanding quality service to customers inquiring about the availability of our services

·        Listen attentively to customers’ needs and concerns to ensure a positive customer service experience

·        Strive for quick complaint resolution

·        Generate qualified sale leads for the business

·        Developed new telemarketing scripts that increased success by 20%

·        Assisted management with training, quality assurance and scheduling

·        Took credit card payments and sent it to billing department to be processed

·        Recorded appointments using Microsoft Excel

·        Extensive experience using Windows 10

 

Awards & Acknowledgements
·        Resolved irate customers on the first call and was commended by my supervisor a job well done

·        Recognized by supervisor and management when achieved $12,800 more than my expected target at Contact Resource Services.

 

Education
·        Everest College

·        August 2013 – November 2014

·        Paralegal

Experience

March 2018 - May 2018 Business Development Specialist at Jobillico

• Spoke to Businesses who are responsible for the recruiting
• Promoted Jobillico to help businesses recruit more effectively and efficiently
• Gave businesses knowledge on how our ATS can benefit their company
• Managed the Account Managers Calendars
• Set – up Meetings with prospective client with Account Managers
• Gave recruiters knowledge on our platform
• Booked appointments with prospective clients for Account Managers to show recruiters how to recruit more effectively
• Knowledge using the CRM
• Used Microsoft Excel to Track Sales
• Knowledge using Google products
• Recorded data in the CRM
• Updated Account Managers on any changes with a client or any new information

May 2018 - November 2018 Collection Agent at Contact Resource Services

• Spoke to Businesses who are responsible for the recruiting
• Promoted Jobillico to help businesses recruit more effectively and efficiently
• Gave businesses knowledge on how our ATS can benefit their company
• Managed the Account Managers Calendars
• Set – up Meetings with prospective client with Account Managers
• Gave recruiters knowledge on our platform
• Booked appointments with prospective clients for Account Managers to show recruiters how to recruit more effectively
• Knowledge using the CRM
• Used Microsoft Excel to Track Sales
• Knowledge using Google products
• Recorded data in the CRM
• Updated Account Managers on any changes with a client or any new information

December 2016 - April 2017 Telemarketer - Walmart Canada Bank Campaign at Gemma Communications

• Spoke to Businesses who are responsible for the recruiting
• Promoted Jobillico to help businesses recruit more effectively and efficiently
• Gave businesses knowledge on how our ATS can benefit their company
• Managed the Account Managers Calendars
• Set – up Meetings with prospective client with Account Managers
• Gave recruiters knowledge on our platform
• Booked appointments with prospective clients for Account Managers to show recruiters how to recruit more effectively
• Knowledge using the CRM
• Used Microsoft Excel to Track Sales
• Knowledge using Google products
• Recorded data in the CRM
• Updated Account Managers on any changes with a client or any new information

March 2016 - December 2016 Consumer Inside Sales - Roger Campaign at Gemma Communication

• Receive inbound calls from new and existing customers
• Built rapport with customers
• Built orders based on customers’ needs
• Upsell customers on new products
• Gave customers knowledge on products such as home phone, internet, cable and home security
• Made sure every customer received the best customer service
• Handled escalated calls from customers who were having issues with their bill
• Transferred customers to the right department when needed
• Excellent problem-solving skills
• Excellent communication skills
• Gave Customers free 3-month trials on new channels
• Experience using cloud services similar to Microsoft Intune
• Knowledge using SGI

October 2015 - February 2016 Data Entry Clerk at Starkmans Surgical Supply

• Received incoming calls from new and existing customers
• Answered any questions regarding medical products and transferred to store when needed
• Took orders over the phone and checked stock using Microsoft Word
• Took credit card payments from customers when ordering over the phone
• Tracked shipments for customers and gave customers estimated time of arrival
• Used Microsoft Word and Excel to manage the orders and to protect security and privacy of others
• Used Microsoft Outlook to respond to customer email inquiries
• Knowledge using Orion POS

August 2014 - September 2015 Front Desk Reception at Yorkdale Spa

• Received incoming calls from new and existing customers
• Answered any questions regarding medical products and transferred to store when needed
• Took orders over the phone and checked stock using Microsoft Word
• Took credit card payments from customers when ordering over the phone
• Tracked shipments for customers and gave customers estimated time of arrival
• Used Microsoft Word and Excel to manage the orders and to protect security and privacy of others
• Used Microsoft Outlook to respond to customer email inquiries
• Knowledge using Orion POS

June 2012 - July 2014 Customer Service at Toronto Vanlines Moving

• Responded to telephone inquiries and emails using Microsoft Outlook
• Provided outstanding quality service to customers inquiring about the availability of our services
• Listen attentively to customers’ needs and concerns to ensure a positive customer service experience
• Strive for quick complaint resolution
• Generate qualified sale leads for the business
• Developed new telemarketing scripts that increased success by 20%
• Assisted management with training, quality assurance and scheduling
• Took credit card payments and sent it to billing department to be processed
• Recorded appointments using Microsoft Excel
• Extensive experience using Windows 10