Vivien Beverly Leopiras Technical and Customer Service Support


Permanent Address: Block 18 Lot 3 Phase 3 Cedar Village Carmona Estates Cavite
Residential Address: Blk. 4 Lot 28 Regency Homes II, Las Pinas City
[email protected]

Associate in Computer Secretarial​UNIVERSITY OF CALOOCAN CITY​​​2005 – 2007​
• Secretary of Science Club​
• Dance Troupe member
High School​​​​PAGHULO NATIONAL HIGH SCHOOL​​2000 – 2004
• Third Year Honour Student (4th place)
• English Club member
Employment Record
Customer Service Representative​TELEPERFORMANCE / TELSTRA​​​​Oct. 2009 – Up to present
• Business Remationship Manager for Small, Medium and High Financial business account of the leading Telecommunication provider in Australia
• Case managing business accounts
• Providing customer service
Online tutor​​​​SYNC Education Tutorial Services​​Sept. 2008 – Oct. 2009
• Conducting a conference type of online education program for Korean students
• Monitoring students monthly academic progress
• Creating learning modules in a PDF format
Gallery Attendant​​​SM SCIENCE DISCOVERY CENTER​​Feb. – June 2008
• Assisting Guests​
• Handling School Group Tours
• Providing Information about the Elements of Each Gallery
Service Crew​​​​JOLLIBEE FOODS CORPORATION​​​May – Oct. 2006
• Knowledge in Cashiering
• Order Taking Through Telephone​
• Customer Service Provider

Seminars/Training Attended
Setting the Trends for Global Excellence in Office Career and Profession
• September 24, 2006
• Macapagal Building, Tandang Sora Campus, Caloocan City
On-the-Job Training
• From November 2006 to February 2007​
• Commission on Higher Education
American English Skills Development Center Inc.
• 100 Hours of Call Center Training
• From August 11, 2008 to September 12, 2008
Proficient in MS Word, Microsoft Office Excel, Microsoft Office Powerpoint, Fluent in English, Knowledge in Office Procedures such as Typing (30 wpm), Filing and Telephone Etiquettes.
Personal Data
Birthdate​​:​August 16, 1987
Weight ​​:​110 lbs.