Wilfredo Durano Padillla Jr.
Human Resource/ Recruitment/ Sourcing/ Facilities
Call Center/BPO (Customer-Service Operations)

Experience Over 12 Years in BPO/Call Center
Production/Operations (almost 7 yrs)
HR/Recruiting (over 5 yrs)

Education Cebu Institute of Technology-University
Bachelor of Commerce Major in Management (2002)

Nationality Filipino

Contact Info 0927 730 2574
Email/Skype [email protected] / [email protected]
Skype: willard.d.padilla

Age 40 years old
Address 149 Larima Ibabao, Mambaling, C.C.

WORK EXPERIENCES
Human Resource Manager
Contact Solutions | 1st Floor, KRC IT Zone, Subangdaku, Mandaue City
September 12, 2016 – October 25, 2017
Overseeing all matters involving human resource such as general administration; 201 files and database management; pre-employment requirements; government-mandated benefits; labor relations; grievance and admin hearing; reviewing/signing and documentation of incident reports; recruiting and sourcing; employee engagement; planning, training and development
Creates processes for recruiting and other HR-related procedures (such as lateral transfers, issuing incident reports, contract extension)
Reviews and revises company’s employment agreement, handbook, policies and other documents related to HR
Conducts job offer and orientation of new hires/ Discuss Pre-employment requirements
Imposing Coaching Culture
Provides procedures on monitoring performance and how to improve it
Creates guidelines in assessing performance thru key metrics
Proposes guidelines in giving merit increase
Handles Facilities, Security and Safety/ Monitoring and Requesting of office supplies
Recruitment/HR Specialist
RealPage Inc. | 10th Floor, IT Tower 2, Cebu Business Park
March 16, 2016 – August 25, 2016
Agent and Non-agent Final Interviewing
Facilitates HM Recording and Submission
Conducts Job Offer and Pre-Employment Discussion
Pre-Employment Requirement Checking and Tracking
Database Management
Class List Creation and Ultipro Updating
Recruitment and ERP POC/ Versant and Testing POC
Facilities Management (Temporary POC)
Calibration with Training and Ops
Weekly reports for HR and Recruitment
Weekly updates with Site Director
Project Creation for Continuous Improvement

Human Resource Manager
ChannelGrowth | Onael Bldg., Capitol Site, Cebu City
December 15, 2015 – March 16, 2016
Drafted contracts, employee handbook and code of conduct
Outlined policies and procedures for the company
Created templates, trackers for attendance monitoring, payroll and violation monitoring
Handles Compensation and Benefits
Agent and Non-agent Interviews
Conducts Job Offer and Orientation for New Hire
Created process for recruiting, training and operations
Provided insights and guidelines for training team
Created Training Modules for Communication Enhancement
Calibration with QA, Training and Operations
Oversees admin tasks and support
Handles exit interview and processing of last pay
Discussion of policies to the organization
Organizational Development and Planning

Recruitment Specialist/Talent Acquisition Coordinator
Convergys Corporation | Ground Floor-The Link Bldg, Asiatown IT Park, Cebu City
June 1, 2014 – December 15, 2015
Conducts Behavioral Interview and Communication Skills Assessment
Administer exams and conducts Job Offer
Database Management
Account Monitoring and Calibration
Provides analysis and reports
** Awarded as Most Outstanding Recruiter in July 2015 **

Senior Service Representative (Provider and Member line)
Convergys Corporation | The Link Bldg, Asiatown IT Park, Cebu City
September 24, 2012 – May 31, 2014
Provide accurate benefit information on the subscriber/patient’s health coverage
Give status on a provider’s claim
Payment services/Member Inquiry/Payment Processing (Member Line)

Check In Coordinator/ Publishing Services Associate
Author Solutions Inc. (Xlibris Corp.), 6th Floor, TGU Tower, IT Park, Cebu City
June 6, 2011 – July 11, 2012
Provide guidelines to self-published authors
Oversees the overall production/design/minor editing and content evaluation /publication stages of the book

Senior Service Supervisor/ Admin Officer
Rentokil Initial (Phils) Inc. | Filnit Bldg., V. Rama Ave., Cebu City
May 6, 2010 – May 31, 2011
Manage portfolio of the business
Oversees both divisions (Pest Control and Hygiene)
Handling 24 technicians and monitors productivity
Scheduling of services to clients/HR-related tasks (preparation for payroll/employee relation/attendance monitoring/processing permits)
Provides reports of day to day activities and check clients feedback
Analyze and provide proposals to possible new business
Visit clients and provide prompt action plans

Customer Care Representative
Convergys Corporation | 11th Floor, i2 Bldg., Asiatown IT Park, Cebu City
November 14, 2007 – May 5, 2010
Process customers’ orders placed on the web
Troubleshooting and scheduling of technician
Provide quality and unparalleled customer’s satisfaction

Sr. Recruitment Assistant
Accenture | Pioneer Bldg., Cebu Business Park
July 9, 2007 – October 19, 2007
POC Pre-employment requirements
POC for entry level hiring
Database management (Applicant info, Recruiting Stats)
Pre-employment requirement discussion
Recruitment Associate
Convergys Corporation | Arcenas Estate, Banawa, Cebu City
October 6, 2005 – June 23, 2007
Administrator for computer-based examination
Stats Analyst / Reports and Database Management
Job Offer Coordinator/ Pre-Employment Requirement Facilitator
Initial Interviews/ Applicant interview scheduling

Collector/ Liaison Officer / Disbursement Officer
SCEGA Multi-Purpose Cooperative | Casuntingan, Mandaue City, Cebu
July 2003 – August 2005

Head Barista
Bo’s Coffee Club – SM City Cebu
June 2002 – July 2003

Choir Trainer
Cebu Institute of Technology – University | N. Bacalso Ave., Cebu City
June 1996 – July 2001

Service Crew
Wendy’s Hamburgers | SM City Cebu
December 1995 – June 1996

Service Crew
KFC (Kentucky Fried Chicken) | SM City Cebu
July 1995 – December 1995

EDUCATIONAL BACKGROUND
Bachelor of Science in Commerce Major in Management
Cebu Institute of Technology University | N. Bacalso Ave., Cebu City
March 2002

High School/Secondary
Cebu Institute of Technology University | N. Bacalso Ave., Cebu City
March 1994

Primary/Elementary
YLAC Free School | P. Gomez St., Cebu City
March 1990

PERSONAL INFORMATION
Nickname : Willard
Date of Birth : November 13, 1977
Civil Status : Married
Height : 5’ 6”
Weight : 147 lbs.

SKILLS, EXPERTISE
Proficient in Excel, Powerpoint, and Word Application
Basic Design and Formatting of Books
Taxation and Payroll
Coaching Culture / Metrics Formulation

EXPERTISE AND CERTIFICATION

TSI / Behavioral Competencies Certified
Center for English Efficiency Training (CEET) Certified
Environmental Health and Safety Certified
Leadership Training Certification
Pest Control Awareness Certification

CHARACTER REFERENCES

Mr. Joseph P. Lofranco
General Manager – Contact Solutions
09453188583

Ms. Tessa Frencillo
Former Recruitment Officer of Convergys/
Current Executive Asst. to the Mayor (Tacloban City Hall)
0917-323-6574

Mr. Julius Al Tuble
Operations Manager
Anthem BCBS – Convergys Corporation
0925-502-2725