14985 Whittier Loop ۰ Woodbridge, VA 22193
Experienced administrative professional with strong organizational and mutli-tasking skills, as well as superior time and resource management capabilities. Dedicated to on time completion of projects and exceeding expectations. Excelling in the execution of diverse task in fast paced environments through the use of outstanding oral and verbal communication. Always reliable with a respectful demeanor while dealing with a range of personalities and backgrounds.
February 2017 – Present Market Source/American Honda Motors Gaithersburg, MD
District Recall Coordinator
Provide support to 9 Honda dealerships in the Northern VA, and DC/Maryland Metro area in contacting affected customers who own or have owned vehicles with defective Takata airbag inflators. Work closely with dealership service departments to develop and implement strategies to effectively communicate affected customers. Exhibit a professional, tactful demeanor while interacting with dealership management as well as customers in the field.
Oversee all aspects of product development and marketing within assigned geographical area.
Remain abreast of product trends in the marketplace and create action plans to maximize business results.
Act as the liaison between the customer and dealership that require additional follow up.
Work independently in the field, utilizing specific product knowledge, subject matter expertise and independent judgement.
Plan and conduct community outreach and canvassing events to increase awareness of the importance of compliance with the recall completion program
Communicate and resolve customer issues where the vehicle was no longer owned or had been salvaged.
Coordinated with the dealerships to schedule towing or on-site repair of inoperable vehicles.
Coordinate with corporate call center to assist in communicating with customers where a language barrier was present.
Supervised and trained an assistant to aid in covering my geographic territory. Created and routed coverage maps to ensure maximum efficiency in reaching our customer base.
Followed with customers and dealerships to ensure appointments were kept.
Create and present quarterly results to Honda dealerships and American Honda Motors Executive team.
Achieved a 100% completion rate in contacting over 1,700 customers who owned vehicles with a potentially life threatening recall in my district.
Accomplished the successful completion of over 40% of the recalls once the customer was contacted.
June 2014 – October 2016 Lift Off Distribution/Red Bull Springfield, VA
Administrative Assistant/ Settlement Analyst
Provide administrative support for sales team and warehouse consisting of: Sales Manager, 6 Division Managers,
16 Account Managers, Warehouse Manager and 2 loaders. Exhibit a professional, tactful demeanor while
interacting within a fast-paced environment.
Oversee receptionist area including greeting visitors, vendors, VIP’s and interview candidates; as well as responding to telephone and in-person requests for information in a pleasant professional manner.
Provide a high level of communication to Account Managers with new policy updates, procedures and pertinent marketing and sales information.
Responsible for reconciling daily settlements for Account Managers to ensure all accounts were serviced, proper documentation was received and the correct amount of funds were collected.
Supply key support in reviewing new resumes submitted for employment, posting new internal route bids and companywide openings.
Perform accounts receivable duties, including non-sufficient fund check reconciliation.
Research and analyze customer short payments on accounts to assist in collection of outstanding funds.
Perform clerical tasks, such as arranging letters, memoranda and indexed documents. Operate and support office equipment and completes general office work.
Coordinate and dispatch special deliveries of product throughout Northern Virginia, Maryland and Washington, D.C.
Support the overall operation of the sales team by running key sale and inventory reports in addition to copying and faxing key sales documentation.
Maintain accurate documentation of attendance and tardiness.
Responsible for maintaining and securing electronic and paper filing of company documentation.
Manage office supply inventory and maintain supplies at optimal level, in a cost effective manner.
Jan. 2012 – Dec. 2013 Reines RV Center Manassas, VA
Service Advisor/Shop Supervisor
Managed the workflow of 10 technicians in a 16 bay service facility. Exhibited & encouraged a positive work
ethic in a fast paced, Customer Service driven environment.
Responsible for scheduling flow of customers RV’s & trailers being brought into the service bays for repair; as well as sold units needing prep delivery using Office Tracker.
Took photographs of warranty issues and defects to be submitted for coverage through either the manufacturer or extended warranty providers.
Achieved a 10 yr. single month record of 75 units outgoing prepped and delivered in the month of June.
Scheduled customers for service appointments.
Provided support to the Sales Staff by scheduling unexpected up-sells, repairs & emergency issues.
Contacted vendors and product manufacturers to obtain schematics, installation instructions and other information to expedite troubleshooting and repair.
Updated customers with daily/weekly progress on unit repair status.
Ensured cleanliness and safety of service bays.
Assisted Sales Department in reaching goal of 600 units delivered in 2013.
Nov. 2007 – Oct. 2011 DirectBuy of Chantilly Chantilly, VA
Supervised a staff of 6-10 employees. Responsible for the completion of administrative duties, staff training & resolution of personnel issues and enforcement of Human Resources policies & procedures. Responsible for interviewing, hiring, training and development of Member Services staff.
Achieved sales volume in excess of $6 million annually over the past 3 years.
Recognized as being in the Top 10 clubs (of over 130) for merchandise sales for 14 consecutive quarters.
Created budget for and oversaw renovation of Chantilly showroom.
Provided member with updates on delivery status, product availability and returns.
Encouraged a friendly customer service environment.
Established new service contracts to include interviewing and perform background checks of new vendors.
Verified customer orders for accuracy prior to them being sent to manufacturer for fulfillment.
Established and maintained positive rapport with manufacturers and vendors.
Provided support to the marketing group.
Apr. 2004 – Aug. 2007 George Weston Bakeries, Inc. (Entenmann’s) Lorton, VA Sales Operations Supervisor/Office Manager
Supervised 32 F/T and P/T employees at depot and off-site location. Serviced accounts in DC Metropolitan Area. Monitored and adjusted Route orders using the AS400 ordering system. Served as Safety Coordinator for the facility.
Promoted from Office Manager to Sales Operations Supervisor.
Assisted in restructuring of sales routes, making the routes more cost effective in both time and fuel efficiency.
Identified and tracked high return items, increased sales by 10%, while lowering product returns by 18%.
Solicited new accounts and lobbied to obtain additional displays in existing accounts through interaction with both store level and corporate personnel.
Arranged & scheduled all office luncheons, awards ceremonies and business meetings. Made travel arrangements for visiting corporate personnel.
Coordinated communication between District Managers and Route Salesmen through the distribution of essential sales, promotional and company policy information.
Responsible for weekly payroll of 60 employees. Performed cash reconciliation for Route Drivers as their sales routes were completed.
Ensured 100% customer satisfaction by coordinating deliveries and helping to solve customer complaints.
Completed and processed all new hire packages.
Posted route bids when new routes/positions became available per Union regulations.
Responsible for inventory tracking and ordering of office supplies.
Professional Training & Skills
IC Electrician, United States Navy
Microsoft Office, Excel, PowerPoint, Access, Adobe Acrobat, Windows 8, Lotus Notes, Infinity,
Microsoft Outlook, Outlook Express, PeopleSoft, AS400, Office Tracker, UPS Worldship 2015 Route4Me