Yashpreet Bassi help desk


1002-70 Mornelle Court, Scarborough, ON, M1E 4S8
(647)767-3816,[email protected]
Seeking a Technical position in your organization, where I can apply my current experience and qualifications that will enhance growth for the organization and myself. My innovative ideas and active personality should assist me a lot in adding to the company’s growth.

·    A fast learner with strong engineering fundamentals along with ability to meet deadlines ahead of time
·     Commitment to producing high quality work with strong attention to detail and working well under pressure
·    Excellent verbal and written communication skills through group discussion, paper and visual presentations
·    Ambitious, mature and responsible approach to multiple tasks at the same time by critical thinking
·    Initiative, problem solving and analytic skills and ability to work independently as well as part of a team

·    Networking:
Proficient in DHCP, Network Address Protection, DNS, Active Directory, TCP/IP, LAN, WAN, VLANs,
·     Platforms:
Excellent knowledge of MS Windows 7,8.1,10, Windows Server 2012 and Server 2016, Mac OS, Linux.
·    Applications:
Hands on experience with VMware ESXi, VM Fusion, V-Sphere, Hyper v, Virtual box, Microsoft Office 2007, Office 365, IIS and Exchange Server 2010, Group Policy Management, Avaya phones, SAN Management, WSUS, SCCM.
·     Ticketing Software:
Fresh Desk, JIRA, Service Now
·     Programing Language:
My Sql

Technical Support                                                                                                                               Feb 2017 – Oct 2017
Muzda Bakery, (Toronto, ON)
·      Installed HP Desktop PCs, with Windows 7, Canon Printers, and application software
·      Assisted users with various forms of Desktop support hardware and software through remote desktop and telephonic communication
·      Provided technical support in hardware and software issues including diagnosis, troubleshooting and end-user training
·      Maintain the database of the orders and product delivery in a timely manner
·      Tracked weekly sales data whether department hits goal
·      Collected customer feedback and made process changes to exceed customer satisfaction goals
·      Build customer loyalty by placing follow-up calls for customers who reported product related enquires
Trainee (Internship), Help Desk                                                                                                        Jun 2014 – Jun 2015
NG Automation, (Chandigarh, India)
·      Provided first level hardware and network support for Canon printer devices and Desktop Support for Windows XP/ Windows 7 and MAC OS X and higher environmentfor over 200 users using JIRA ticketing software
·      Provided support for imaging, configuration and migration of user’s workstations from windows XP operating system to the Windows 7 platform, ensuring all data, files and folders migrations are completed efficiently and with minimum interruption of operations
·      Used Symantec Ghost imaging software to image the Windows 7 OS
Used Windows Server 2012 R2, Active Directory in order to create, delete or set accounts and change user passwords
·      Provide telephone and email administrative and technical troubleshooting for Microsoft Exchange 2010

·    PG Diploma, Computer System Technician- Networking                                                     Sep 2016 – Apr 2017
Centennial College (Toronto)
·    Bachelor of Technology – Electronics and Communication,                                                 Jul 2010  –  Jun 2014          Punjab Technical University (India)
ACADEMIC PROJECTS                                                                                       Mar 2017 – Apr 2017
(Windows10 Deployment)
·     Design a network of more than 100 client machines and joined them to Network
·      Configured DNS, DHCP servers, File servers, and AD Domain Controllers
·      Maintained Domain Controllers Primary and Secondary, created Group Policies and OU’s for better organization
·      Successfully configured Exchange server 2013 on the server and provided the users Email ID’s
·      Using Windows Deployment Service Role to Deploy Windows 10 to the desktops on the network
·      Managing Users, Printers and other objects through Active Directory and Group Policy
Concierge Security Guard                                                                                                   Nov 2015 – Feb 2017
Wincon Security (Toronto, ON)
·       Answer telephone calls to take messages, answer questions, and provide information to the residents
·       Managed front office and assisted visitors in all queries
·      Monitored and authorized entrance and departure of employees and visitors
·      Circulated among visitors, patrons and employees to preserve order and protect property

Concierge Security Guard,                                                                                                                 Jan 2018 – Mar 2018
Knights On Guard, (Toronto, ON)
·       Address customer enquires in a timely and accurate fashion
·       Resolve complaints of the customer via site phone
·       Provide accurate and appropriate information in response to customer inquiries
·       Record all the details of the incident and forward it to the head office and supervisor