·         Oversee the entire Front Office operation to maintain high standards

·         Serve as a point of contact for regular and VIP Guests

·         Complete Night Audit duties

·         Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities

·         Understand and demonstrate correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy

·         Represent the Hotel Manager and other senior managers in their absence, taking full responsibility of the hotel

·         Manage, record and promptly resolve issues or emergencies that arise

·         Demonstrate current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area

·         Act in accordance with all security and emergency procedures and manage the instigation of these, as required

·         Compile adequate handover to Early staff / Duty Manager

·         Attend appropriate training courses, when required, and assist with the Night Team’s training and development efforts

·         Act in accordance with policies and procedures when working with front of house equipment and property management systems

·         Conduct annual and mid-year Appraisals with Team Members

·         Conduct Health and Safety Checks and Night Walks, and maintain a good status awareness of all hotel areas

·         Assist other departments, as necessary