Yvonne Haughton Customer service Representative

Kingston Jamaica

Yvonne Haughton

49 Whitehall Ave, Kingston 8

Tel: 1 (876) 475-6462

Email: [email protected]


I am a highly motivated, highly creative, hardworking individual who possesses excellent organizational and time management skills, which allows for me the ability to multitask. My career goal is to develop my creative design skills, to further my interests in creating high quality, professional promotional materials that greatly add to the presence and image of any organization with which I am associated.


B&B University College                    2014 – 2015

St. Thomas Technical High School            2008 – 2013

Seaside Primary School                    2003 – 2008



Association of Business Executives Diploma in Business Management, specializing in Management Information System – B&B University College [Course to be repeated – see below ***]



Mathematics                            2

Information Technology                    2

Electronics Document Preparation & Management    2

Social Studies                        3

English                            3

Office Administration                    3

Principles of Business        3


B & B University College : Business Courses                                          

Quantitative Method                        C

Management Information System                C    

Introduction to Business Communication            D

Introduction to Business ***                E


  • Computer Literate – Microsoft Office (Access, Word, Excel, Visio, PowerPoint, Publisher).

  • Knowledgeable in analyzing reports in Microsoft Excel, and for creating PowerPoint presentations.

  • Excellent interpersonal skills.

  • Excellent time management skills.

  • Creative and energetic team player.



Effective communication skills: Articulate communicator with appreciation for the different communication styles required when working with other team members or with customers.

Honest and Reliable: Strong morals and ethics ensure honesty, reliability and ability to undertake tasks responsibly.

Flexible: Understanding of need to remain flexible to support last-minute demands and changes. Comfortable in changing environments and situations, ensuring ability to remain flexible and adaptable at all times.


Work Experience

  • B & B University College Internship

  • Ministry of Industry, Investment and Commerce for 6 weeks    April – May 2015

ISO Quality Management System Unit

4 St. Lucia Avenue, Kingston 5.

  • Developed and edited Process Maps for MIIC’s

Departments and Agencies using Microsoft Visio


ISO 9001 Quality Management System Intern

  • Trade Board Limited, 10th Floor,                    July 2015 to September 2015

  • Air Jamaica Building, 72 Harbour Street, Kingston.

  • Develop Documented Procedures and Work Instructions

  • for Departments at Trade Board Limited

  • Develop and edit Process Maps from Documented

  • Procedures at Trade Board Limited and in MIIC’s

  • Departments and Agencies


Customer Service Representative 2016-Present

Managing large amounts of incoming calls
Identifying and assessing customers’ needs to achieve satisfaction
Building sustainable relationships and trust with customer accounts through open and interactive communication
Providing accurate, valid and complete information by using the right methods/tools
Handling customer complaints, provide appropriate solutions and alternatives
Following-up to ensure resolution
Keeping records of customer interactions
Following communication procedures, guidelines and policies
Participating in all refreshers, reviews or courses for policies, procedures, system and method updates and regulations as required



  • Netball.

  • Public Relations Officer (PRO) for Girls Guide Club.

  • Track and Field events.




Grace Ann Biggs Allen, Ph.D.

Director, ISO Quality Management System Unit (Acting)

Ministry of Industry, Investment and Commerce

4 St. Lucia Ave, Kingston 5

392-1881 | 349-5656

[email protected]  


Dear Sir/Madam

I hereby apply for any available vacancy in your Entity.

I am currently a Customer service representative.

Working for Advantage communication for the past 2 years has equipped me with the knowledge and experience of the company’s products and services.  

The knowledge and experience I possess makes me the ideal candidate for the position of a Front desk clerk. I have enclose a copy of my resume for more information.

Looking forward to a favourable response.