Zaib-un-Nisa Coordinator / customer service

Lahore Pakistan



To further my skills based upon knowledge of my profession and to develop myself both professionally and personally in a fast-growing working environment
Work Experience
Worked at FAISALABAD SERENA HOTEL as Banquet Coordinator from 7th Dec, 2015 to JULY 2016.
5 months experience of being a Teacher in IMIT College ( ,
1 year experience of being a Teacher in Saha College
·         6 months experience of being a Teacher in Allied School System

2 years experience of being Vice Principal and senior Coordinator in Hameed Educational Complex School (2012-2014).
2 years experience of being Teacher in Oxford Academy Pakistan (Intermediate, O levels 2010-2012
Master In Commerce -GC University Faisalabad Pakistan



I was Rewarded GOLD MEDAL holding the 1st position in 8th standard 2006.
I was Rewarded SILVER MEDAL in table tennis 2008
I was Rewarded BEST TEACHER in 2013.

Excellent Customer Service Skills
Telephone handling skills
Communication and problem solving skills
Resolves customer questions, complaints, and requests.
Educate and/or sell the client’s product or service to the customer.
Strong administration skills
Familiarity with business software such as Microsoft Office
A high level of confidentiality
Excellent interpersonal and customer-facing skills
Strong communication skills, both written and verbal
The flexibility and willingness to learn
Tact and diplomacy
The ability to work as part of a team
The ability to work accurately, with attention to detail
Good understanding of Microsoft application especially MS Excel

Good Understanding and knowledge of all the key elements and technologies
Good planning skills and presentation skills
Skilled at selecting appropriate methods from a wide range of basic and advanced research and intelligence techniques and approaches
High level of focus and discipline that delivers on commitments and remains accountable to objectives
Very strong team player and be able to independently manage the role
I was rewarded BEST TEACHER of 2013.
·         English              Speaking and Writing

·         Urdu                 Speaking and writing



·         Date of Birth             : 02 January 1993

·         Marital Status           : Married