ZYNAV OCTAVIANO FADUGA
Arroyo St, Sta Barbara Iloilo City
Contact no.09092634621
Email address: [email protected]

“Customer care representative position where my customer relations experience can be fully utilized to improve customer satisfaction and enhance the company brand name.”

Age: 26 yrs. old
Sex: Female
Height: 5
Weight: 50 kg.
Date of Birth: March. 28, 1992
Place of Birth: Iloilo City
Civil Status: Single
Mother’s name: Marites Faduga
Occupation: Housewife
Religion: Roman Catholic
Citizenship: Filipino

COLLEGE: John B. Lacson Foundation Maritime University-Molo, Inc.
2011-2015 M.H Del Pilar Street, Molo Iloilo City
Bachelor of Science in Cruise Ship Management

High School: Santa Barbara National Comprehensive High School
2006-2010 Roosevelt St. Santa Barbara, Iloilo

Elementary: Santa Barbara Central Elementary School
2000-2006 Roosevelt St. Santa Barbara, Iloilo

 On-the-Job Training (Restaurant Phase Familiarization)
Hong Kong Kitchen 150 Hours
Robinson Iloilo City
December 2012- April 2013
• Waitress/Receptionist
Duties & Responsibilities:
-Welcoming the guests/Receptionist
-Attending guests needs
-Preparing guests needs
-Serving foods to the guests

 On-Board Training
2GO Travel Ships: St. Michael the Archangel & St. Joseph the Worker (Ship Familiarization)
February 6 – February 9 2013

• Front Office Department
Duties & Responsibilities:
-Assisting passengers needs
-Observing front office procedures
• Food and Beverage department
Duties & Responsibilities:
-Welcoming guests/passenger
-Cleaning the dining area
-Helping in preparing foods for the passengers
-serving foods to the guests/passenger
• Housekeeping Department
Duties & Responsibilities:
-Familiarizing cleaning materials and equipment’s
-Familiarizing chemicals use in cleaning
-Familiarizing the areas that are needed to be clean
-Cleaning the comfort rooms, lobby’s and passengers cabin
• Galley Department (kitchen)
Duties & Responsibilities:
-Observing how to prepare foods for the passengers
-Helping in preparing foods for passengers
-Washing the dishes
 Front Office, Housekeeping Operations, F & B Overview (Microtel Hotel & Resorts Mall of Asia)
Coral Way Avenue cor. Seaside Blvd. Mall of Asia Complex, Pasay City 1308, Philippines February 6-9 2013
-Hotel Phase Familiarization Seminar
 Trends in the hospitality Industry: Including Gaming (Genting Star Tourism Academy)
Star Cruise Centre, Newport Pasay City Philippines March 4, 2014
-seminar about the Trends in the Hospitality Industry
 Crowd Management with SSA Training
John B. Locson Foundation Maritime University-Molo, Training Center
October 3-4 2014
-Attending the Crowd Management with SSA Training (as required)
 Basic Training: Personal Survival Technique, Fire Prevention and Fire Fighting, Elementary First Aid, Personal Safety and Social Responsibility
Nueva Valencia, Guimaras
December 1-10 2014 at JBLF Training Center
-Attending the Basic Training for Personal Survival Technique,
Fire Prevention and Fire Fighting, Elementary First Aid and
Personal Safety and Social Responsibility (as required)

 2GO Travel Ship: St. Michael the Archangel
January 21-31 2015
• Front Office Department
Duties & Responsibilities:
-Observing Front Office Procedure
-Assisting passengers needs
-Assisting passenger to their designated cabins
• Housekeeping Department
Duties & Responsibilities:
-Familiarizing the ships area
-Cleaning the cabin
-Cleaning the comfort rooms and other public areas
-Assisting and attending passengers needs

• Food and Beverage Department
Duties & Responsibilities:
-Welcoming guests/passenger
-Cleaning the dining area
-Preparing foods/meals for the passenger
-Serving foods
-Washing dishes
• Galley Department (Kitchen)
Duties & Responsibilities:
-Preparing/Cooking foods for passengers
-Cleaning the kitchen area
-Washing kitchen dishes
 Hotel Del Rio
Operated and Managed by Premier Island Management Corporation
Street, Molo, Iloilo City
February 18 – March 21 2015

• Front Office Department
Duties & Responsibilities:
-Observing Front Office procedure
-Familiarizing hotel rooms and other areas
-Filling Night Audit
-Attending Guests Reservation
-Telephone Calls/Exchange
• Housekeeping Department
Duties & Responsibilities:
-Observing housekeeping procedure
-Familiarizing hotel rooms and other areas
-Attending Guests needs
-Doing the make-up room service
-Doing the Checking In and Checking Out service
-Cleaning the lobby’s out the hotel and other public areas
• Galley Department (Kitchen)
Duties & Responsibilities:
-Cleaning the Kitchen area
-Preparing the ingredients for the menu
-Preparing foods for the guests and for the employee meal
-Washing the dishes

• Dining Area
Duties & Responsibilities:
-Welcoming guests/Receptionist
-Setting Up table
-Cleaning the dining area
-Taking order of the guest
-Serving foods for the guest
-Attending guests request and needs

Skills and Qualification
• Strong verbal and personal communication
• Good interpersonal and technical skills
• Flexible, organized and team oriented
• Ability to work for extended periods of time
• Participate in workplace communication
• Organize, prepare and present
• Clean and maintain kitchen premises
• Perform computer operation
• Positive attitude towards customers
• Provide effective customer service

Work Experience

Blossom Coffee Shop and Gift Shop
Iloilo International Airport Pre-Departure Area
Position-Barista and Cashier
March 23-2015-March 23, 2016
Emperador Distillers INC Retail Shop
Iloilo International Airport Arrival Area
Brand Consultant
October 7 2016-Up to Now

REFERENCES:
Mr. Denzil D Gallon
Program Head
BSCSM Department
College of Business, JBLFMU-Molo
Contact no.09396399346
Ms. Kristine Arina
Manager
Blossom Coffee Shop and Gift shop
Contact no.09398485534
Ms. Febe Rose T. Libe
CSM Instructor
College of Business, JBLFMU-Molo
Contact no. 09394880078

ZYNAV OCTAVIANO FADUGA
Applicant